Branded Promo is based in the vibrant and historic city of Boston. We’re here to simplify what can be a challenging task by offering a simple and effective ordering process. Our account managers are ready and excited to bring to life a great product for your brand’s visibility. Products include air fresheners, custom hats, fans, and tech gifts. Visit brandedpromo.com – shop online and reach out to us today.
Written by the business, not verified by us.Branded Promo (brandedpromo.com) has a 5.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, prompt, and easy to communicate with throughout the entire custom ordering journey. People highlight the exceptional quality of the personalized items and the remarkably efficient turnaround times that make every project completely smooth and stress-free. Some reviewers were not happy with certain product limitations, noting that specific items arrived damaged due to weak packaging or failed to meet strict minimum quantity rules. Consumers also mentioned occasional disappointment when certain goods did not quite match their initial design expectations or personal artwork preferences.
Auto-generated from all reviews of this business. For reference only.Ollie absolutely saved us with a last minute order! He was quickly attentive and on top of incredibly tight approval turnarounds within the deadline. We received our order even sooner than anticipated with the last minute rush. Appreciate his efforts greatly
Nick provided excellent customer service! I ordered custom sunglasses and he offered feedback on what would work best for our logo placement. He was always quick to respond and answer any question I had clearly. I highly recommend Branded Promo and ask for Nick if you can!
RIO was very polite, courteous and professional. Answered all my questions and got my quotes very promptly, and even gave suggestions. Definitely would do this with them again
Very efficient customer service & the products turned out great!
My husband ordered yardsticks with his logo, name and phone number on them. They are really heavy duty and came out beautifully!! We had a few emails back and forth and Ollie was very attentive and always responded quickly. Great product!!!!
I had a great experience with Ollie at Branded Promo. I told him exactly when I needed my items by, and he made sure to have them delivered in time. They were very easy to communicate with, and I have nothing but positive feedback!
Super fast reply, service oriented and cool merch!
Jamalle C was great. They helped me with designs and any questions I had. Would use again.
Ollie is TOPs - I cannot begin to express the ease he brings to our team with each order. Quality is always as discussed and timeliness is never missed.
Rio with Branded Promo was incredibly responsive and efficient throughout the entire process. He got back to me almost immediately after my initial request and quickly provided a mockup that captured exactly what I was looking for. Highly recommend working with them for any promotional needs!
Easy to use website but even more importantly, excellent fast customer service responses.
Tim was extremely patient with us and was kind throughout the whole process. He was efficient and answered every email quickly. This was an almost two month affair with some things taking longer to process on our end, and Tim was helpful in every step.
What made my experience great? That's simple - Rio! He was so helpful, kind and patient. We had a questions about the product and needed to get approval and that took couple of days, and Rio was there for everything, from beginning to end. It was great working with him.
I had an outstanding experience working with Jamalle Connolly. From start to finish, his professionalism, responsiveness, and attention to detail truly stood out. He made the entire process smooth and stress-free, consistently going above and beyond to make sure everything was handled properly and on time. I would absolutely recommend Jamalle to anyone looking for reliable, high-quality service. It’s rare to find someone who combines skill, integrity, and genuine customer care the way he does. I’ll definitely be working with him again in the future.
Ollie was great. He was quick to respond and made sure everything was in order and delivered on time. definitely will use Branded Promo and Ollie, specifically, again!
Great to work with! This was my first time ordering through Branded Promo. I worked with Tim and appreciated his prompt responses. The whole process was fast and easy. Branded Promo was also the most affordable out of the 5-6 quotes I was received. Highly recommend!
The quick response with placing the order and the timely delivery of the product. Tim provided exceptional service.
Rio was excellent! Fast, easy communication & process! Thank you so much!!
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