Brightspeed (brightspeed.com) has a 4.6 out of 5 rating on OK.one, based on 273 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
技术人员昨天来了，我们的服务直到今天早上。现在又没有服务了。这家公司不断发生这种情况。现在我必须再次等待另一个服务电话，而且我正在为我什至无法使用的服务付费。
Hello Tonya, We’re sorry to hear about your experience and understand your frustration. We’d like the opportunity to help make things right. Please send us a private message through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. -Gemma
技术人员快速分析问题，高效解决问题！ 干得好！
Hello Marge, Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team - Allen
乔丹非常乐于助人，而且知识渊博！他花费了必要的时间和耐心来帮助我解决我遇到的问题！对服务非常满意！
Hello Leona, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Gemma
汤米很棒。我们遇到了几个问题，他解决了所有问题，同时耐心地解释了他所做的事情和过程。非常有帮助！
Hello Randy, Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team. -Mark
没有麻烦，也没有服务中断。切换到 Brightspeed 非常容易，最好的部分是应用程序。强烈推荐。
Hello Jimler, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences - Allen
Hello Anthony, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs - Allen
一系列复杂的工作，包括将光纤接入家庭、重新建立以前的电话线、确保一切都处于良好的工作状态，然后再签单。太棒了，做得很好！
Hello Howard, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed - Allen
本杰明做得非常出色，他在离开之前还确保我的互联网正常工作。到目前为止，互联网运行良好。
Hello Janet, Thank you for being a valued Brightspeed customer. We appreciate your trust in us and look forward to continuing to serve you. - Maricar
安装人员很友好，速度很快，知识渊博。引导我完成整个过程并解释了该怎么做。整体愉快的体验
Hello Christopher, Thank you for being a valued Brightspeed customer. We appreciate your trust in us and look forward to continuing to serve you. - Maricar
安装人员很棒。非常有帮助，并确保我了解他所做的一切以及事情的进展。我有很多东西连接到互联网，他提出明天系统循环一整夜后来帮助我。这超出了职责范围，但我很欣赏这一切。
Hello, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
内森（Nathan），负责设置的技术人员很好，很有礼貌，也很专业。他做得非常出色。 4 星是因为他几乎错过了我的时间段由于被超额预订，这不是他自己的错。到目前为止，互联网运行良好。
Hello, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
我以为速度会一致，但与我之前的连接（卫星）相比，情况并非如此。 我还注意到我的带宽经常变化。有时它的上限是整数，无论我测试多少次，数字都不会改变，甚至不会偏离一个MB。 最后，我每隔一天就会遇到服务中断。有时我会完全滞后，并且似乎间歇性地发生 20-30 秒的间隔。
Hi Eric, Thank you for sharing your experience with us. We appreciate your business and welcome any feedback on how we can improve. Please reach out at our official Facebook page https://www.facebook.com/gobrightspeed. -Ian
Cortez 知识渊博，很快就解决了我们的问题，并检查了所有内容以确保问题得到解决
Hello Christine, Thank you for reaching Brightspeed and for sharing your feedback! We're delighted to hear that Cortez was knowledgeable, took the time to ensure everything was working properly, and resolved your issue quickly. We truly appreciate you recognizing their dedication and professionalism. Thank you for choosing Brightspeed! -Angelica
我的技术人员非常擅长进行设置，并在他离开之前确保 wifi 可以为我工作，然后再完成安装
Hello Todd, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Richard
技术很早，解释了一切，很友善，很有效率，并且很快就解决了问题！
Hello James, Thank you for reaching Brightspeed and for taking the time to share your experience with us! We're delighted to hear that your technician provided such exceptional service. It's wonderful to know they arrived ahead of schedule, clearly explained the work being performed, treated you with kindness and professionalism, and resolved the issue quickly. We truly appreciate your feedback and will be sure to share your compliments with the appropriate team. Thank you for choosing Brightspeed, and please don't hesitate to reach out if you need any assistance in the future. -Angelica
乔纳森是一位非常有能力、经验丰富且乐于助人的安装人员
Hello Jeffry, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. -Gemma
优秀的服务技术人员做得非常出色，而且非常快速和精确。
Hello Michael, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
技术人员非常及时、有礼貌、乐于助人
Hello Priscie, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Gemma
杰瑞是个很棒的家伙！ 与我的沟通很好，很专业，并且非常详细地解释了一切。他绝对是 Brightspeed 的宝贵财富！
Hello Mike, Thank you for taking the time to leave such wonderful feedback! We're thrilled to hear that Jerry provided you with excellent communication, professionalism, and detailed explanations throughout your experience. We'll be sure to share your kind words with him, as we're sure he'll appreciate the recognition. We're grateful for your support and are happy we could provide a great experience. - Alma Mae
Hello Jonathan, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. -Nathalia
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