In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Written by the business, not verified by us.
Is Broadmoor RV SuperStore Inc. legit?
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 69% of negative reviews. Last updated 2026-08-12.
Chris Stevens did a great job assisting us in buying our new 2024 Jayco Redhawk SE. Molly and Juan were helpful as well as all the others involved in delivering our motorhome to the Yakama Reservation. It was a pleasure from the late afternoon we first toured the motorhome with 100+ temperatures until we signed with Chris and Juan a few weeks later. As we took our maidan voyage into central OR, sat next to Shuttle Lake and enjoyed the cool breeze, we reflected on the efficiency and the kindness of the staff at Broadmoor RV.
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank you for sharing your honest review! We are glad to hear that you had a great experience here with our team. Your kind words will be passed along to those named, Happy Camping!
Our salesman was amazing and patient with us as we deliberated between several models, showing them to us repeatedly. The front staff was very friendly and welcoming as well. I haven't worked with parts or service yet, nor have I picked up my RV but so far, I am pleased!
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank you for sharing your review! We are glad to hear that you had an amazing experience here with our team, Happy Camping!
The best part of the whole experience with Broadmoor was dealing with Luis our sales representative. He bent over backwards for us from the very start and we feel he went to bat when it came time to make the deal. The dealership was also top notch and the delivery experience was great with Charlie and Molly in finance. We drove 800 miles one way because they were one of the few dealers that had the unit we were looking for in stock. I would have given 5 stars but there were some things that needed fixed that were very obvious and should have been taken care of prior to delivery. They were fixed before we left. We have found a few more little issues since, that we can fix ourselves. We also felt the unit could have been cleaned more thoroughly for a new unit. Overall very satisfied!
John & Michele
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank you for sharing your honest review! We are glad to hear you had a great experience here with our team. Your kind words will be passed along to those named, and I have forwarded the minor issues to management, Happy Camping!
BroodmorBroodmor RV has won us over and we will never go anywhere else again! This was by far the best experience we have had buying anything from cars to our house.
Our experience from the minute we walked in was so welcoming. The team we worked with were exceptional and a joy to work with. Jeremy listened to what we were looking for and took us right to the RV's my husband talked to him about. He is the friendliest person I think we've ever known, like he's known us for years. There was absolutely no sales pressure from him whatsoever, so refreshing. We worked with Molly in finance and she was so nice and kind, patient, and professional. She explained everything in such great detail we had no questions for her. Charles completed our walkthrough with us and he was so detail oriented even giving us extra tips he has learned over the years from the "old timers". We really can't say enough great things about the entire team!!!
Dan & Laurie
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank you for sharing your awesome review! Our team had just as much joy working with you folks as you did with us. We are so glad to have earned your business and look forward to seeing you guys for any RV needs you may have in the future. Your kind words will be passed along to those named, Happy Camping!
Nelly was amazing! He went above and beyond to make sure that our experience was one we will remember for a lifetime! Our little girl enjoyed working at the front desk while mommy and daddy bought the RV too!
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank you for sharing your review! I totally enjoyed having your daughter working with me up at the front, and Nelly enjoyed working with you guys! We appreciate you guys for trusting us with your business, Happy Camping!
Great experience overall. Jeremy was our salesman and was great to work with. Charles did our walkthrough and thoroughly explained everything. Extras/options were explained and offered throughout the buying process but was never pushed excessively. Broadmoor supports many local events and we wanted support them, and are glad we did.
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank you for choosing us and for sharing your honest review! We are glad to hear that you had a great, low-pressure experience here with our team. Your kind words will be passed along to those named, Happy Camping!
Marta was a gem to work with. She really does go the extra mile! Thank you for everything! We are a repeat customer, this great service is why we came back!! Great job guys!!
Reply from Broadmoor RV SuperStore Inc.2024-02-01
I agree, Marta is a gem (maybe even a diamond!) We appreciate you guys returning to us and for sharing your honest review. Happy Camping!
We were contacted almost immediately by Marta after reaching out online about purchasing a travel trailer! She stayed in constant communication with us and within 24 hours we signed papers to purchase our new RV! She was very attentive to our wants and needs and was very knowledgeable. The entire process from start to finish was easy and each and every person we worked with was amazing! Thank you to everyone!
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank you for sharing your review! We are glad to hear that you had a great experience here with our team. Your kind words will be passed along to Marta, Happy Camping!
Nelly and the Broadmoor team made buying a new toyhauler a very positive experience. I worked with Nelly over the phone to secure our RV while out of town. When my husband and I arrived at the dealership, they had everything ready and the vehicle was exactly as promised. Highly suggest working with Nelly and team. Thank you Broadmoor!
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank You for sharing your review! We are glad to hear that you had a very positive experience here with our team. Your kind words will be passed along to Nelly, Happy Camping!
I gave Broadmoor a 5 star review because right from the beginning they were extremely friendly and accommodating. I walked into the store five minutes before closing and Jeremy ended up staying an additional 45 minutes to show me two RVs on the lot. Broadmoor was able to get the numbers to my liking and we had a deal within a few days. I would recommend anyone to come check out the lot before you go to the other stores in the area.
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank you for sharing your review! We are always happy to help out and I am positive it was no problem for Jeremy to stay late with you! We appreciate your time and choosing us to do business with, Happy Camping!
I enjoyed the teamwork and positive atmosphere. From the front desk to the sales and contracting, to the final walk-through. Everyone was kind, inviting, and engaging.
Reply from Broadmoor RV SuperStore Inc.2024-02-01
We strive to have a great atmosphere for our employees and customers, with your review you let us know we have achieved that! Thank you for sharing and Happy Camping!
The salesperson went out of his way with us, he was nice, respectful and knew his stuff. Eder and Neal were great and that is why I will recommend them to others.
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank you for sharing your review. I am sure it was no problem at all for Eder and Neal to get you taken care of! We appreciate you recommending us, Happy Camping!
We have made two purchases of travel trailers at Broadmoor, a 2021 Jayco Eagle and a 2023 Jayco Eagle. Before you ask, the 2023 was a replacement for the 2021, which a different dealership (in no way, shape, or form, related to Broadmoor) managed to turn some cosmetic warrenty work into a fully non-functional trailer. The Broadmoor team made it right. They took back the 21, at above trade value, and got us into the 23 in 2 days, we were crushed for time and they got us on the road so we could catch up with our reservations (we are spending 6 months in the trailer snowbirding). Eder, Jayson, John, and all of the service team ROCKED the world getting the new trailer prepped for departure. If you want a dealership that CARES about you and how much an RV is a part of your lifestyle, then this is where you want to go. They don't just have a customers, they have customer relationships!! The RV world will know how great Broadmoor is, because we WILL share this story with all the RVers we meet over the coming years. THANKS TO BROADMOOR for saving our winter adventure!!!
Brett & Marie Shankle
Olde Achers Farm
Ethel, WA.
P.S. avoid RVs.com in South Hill, Puyallup WA. Trust us on this one!!!
Reply from Broadmoor RV SuperStore Inc.2024-02-01
Thank you for sharing your sweet review! We are always pleased to help out and make things right. We appreciate you returning to us and telling the RV world about us, wishing you guys Happy Camping!
It took awhile to go through the whole buying process but that’s to be expected. This was our first RV purchase and Brad was awesome.
Reply from Broadmoor RV SuperStore Inc.2022-04-12
Thank you for your patience through the process. We want to make sure everything gets done so might be a bit more meticulous then necessary. Do not hesitate to contact Brad if you have any questions.
