In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Written by the business, not verified by us.Broadmoor RV SuperStore Inc. (broadmoorrv.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 69% of negative reviews. Last updated 2026-08-12.
Thank you Broadmoor RV for such a wonderful experience! Everyone was very friendly and helpful.
Please keep in mind that we are still here to help. If you have any questions or concerns reach out to you sales associate or just give us a call. We are here to make sure you are making the most out of your RV.
Luis did a good job coordinating the purchase. Most of the sales dialogue was conducted via phone since I was living out of state. His follow up and coordination of getting the options installed prior to me picking up the unit, made the sale and delivery of the unit go smooth. Joe did a pretty good job with the delivery "walk-thru" but omitted covering several items that I did not realize until after taking possession of the unit. He did not discuss setting up the router. Manuals for the self-leveling system were not included with the rest of the appliance documentation included with the unit.
A transaction over the phone is always difficult and we are glad to hear that part of the experience went well. Please be assured I can have a technician give you a call to walk you through the router situation and I would be happy to send you any manuals or papers you need. Please do not hesitate to reach out to Jason or myself, [email protected]
Very happy with performance and attitude of the people at Broadmore rv
A positive attitude makes any experience better so we are glad to read your review. Please be assured that the performance and attitude continue after the sale, do not hesitate to reach out if you have questions.
Broadmoor was easy to deal with. I can't wait for warm weather to start using my new trailer.
Cold weather camping has a charm all it's own - you should give it a try! But if you are going to wait make sure to plan ahead, some places fill up fast!! Glad we were able to be part of this adventure :)
Our salesman Luis was absolutely fantastic from start to finish. From sales to finance right down to service and parts the whole experience was an absolute pleasure and we ended up getting the trailer that we really wanted I highly recommend these guys
The right attitude sets the stage for a positive outcome and we want all the memories attached to your RV to be positive and memorable. Thanks for the great pick-me-up!
Nice people easy to negotiate with and plus they had what I'm looking for
Thank you for taking the time to leave us such kind words. In these times of limited inventory I am glad we had the RV you were looking for. Enjoy and have fun using it!
My husband and I were very pleased with the service we received from Broadmoor RV and our sales representative Jason Rowland was wonderful.
The concept of RVing is to get away and relax. We believe the sale should start that mindset in motion and it seems as though that was achieved in your situation. So glad it was a positive experience and we hope you have some wonderful years ahead making memories in your new RV.
Service was good until the paperwork was signed. No service, help or anything after the sale was over. I had major issues after the purchase, The hydraulics were leaking all over the front cabinet. I called the salesman and he asked for pictures. This was a week ago and I have not received and call, email or text. I drove 16 hrs each way to buy a 125k trailer and then get treated like this. If I had to do it over I would not have gone to this dealer knowing that they would not care about me after the sale.
We've now purchased 2 travel trailers from Broadmoor RV, even though we live in western Washington. They are always worth the drive, they offer far better service than the Jayco dealer near us, beat pricing and go above and beyond to ensure the best possible experience. They made us feel like family. We'll be back for our next RV in a few years.
You are family the minute you walk into our store whether you buy or not!! So glad we have proven ourselves in the purchase of your 2 trailers!!
You guys are number one in customer care! Love the service and the product!
In two sentences you made our day!!!
Overall very nice experience with a well trained and knowledgeable staff . Martha the Queen of sales keep the rest of the team moving as well me feed. the walk trough was thorough and even I understood most of it . Thank you . Everything works quite well and i had a nice ride home .
Hope all is going well now that you have had the unit for a bit. Please do not hesitate to call if you have any questions now or in the future.
Everything was wonderful. We had the BEST Sales person in Eder ever. He walked us through EVERYTHING to be sure we stayed satisfied in the whole process. We of course have not had a chance to see how the after the sale process goes but if anything like the purchase we will continue to refer them always. Walking in the door to walking out..As they say come as strangers leave as friends:) Service folks were amazing as well sorry I can't recall the individuals name (Alfredo??) Was the Best. Thank you all...can't forget Molly in Finance and Victoria at the front entrance AND the gentleman that even gave us a restaurant reference. AMAZING
No one should ever walk out feeling like something was missed or that you felt your needs weren't met. We look forward to long term friendship with you!
Love working with Marta. She takes great care of her clients.
Marta is a gem and she truly cares about each of her guests.
They went out of their way to meet and beat Camping World quote. Giving us tours of RV that fit our budget, payments, etc…explaining what we may need to think of purchasing next and didn’t need.
Meeting the needs of each guest is a top priority whether it means a sale or not. We are so pleased to hear that you were listened to and your questions were answered.
These guys are awesome!. Everyone in the place was extremely helpful, dropped everything to answer questions when I had them. The walkthrough with Charlie was thorough and when I went back several times with additional questions, he always dropped what he was doing and answered them. Joe and Alfredo jumped in when necessary to provide additional help. When we went to the campsite with the new RV we had problems undoing the hitch and they sent someone right over to help. 20 minutes later we had a problem with the leveling system and they came right back to the campground to help us figure it out. Molly in finance was great and didn't try to pressure into buying anything. Our sales rep Marta stayed on top of everything from the time we ordered till we left Pasco. It was worth the 10-hour drive to do business with them. I wish every business had this level of service!
With customer service at a premium these days we are thankful for our amazing staff and their commitment to making each transaction a positive one for our guests. Thank you for taking time to let us know.
The sale's, financial, and PDI maintenance personnel at Broadmoor RV in our opinion done us a very good job. We found our Outdoor RV GP27MKS and are happy with their product. Kudos to the staff that made our dreams come true. On the down side we were not provided with any utility hook accessories for the trip home as we were planning on making a few stops along the way. Had I known this we could have brought along the necessary accessories. Seems the basic accessories should be provided for as much as we paid for this unit as a major of the RV sales business do provide in the PDI.
I have made the walk through crew aware that they need to make the customer aware of what is included in the purchase so that someone else does not head down the road lacking in the basics. Thanks for the heads up.
Oh From start to finish our experience with Broadmoor RV was pleasant. They answered all my questions and gave me some good suggestions. I couldn’t have expected to have any better of an experience buying an RV.
The best sale is the one where the customer feels like they are listened to and valued. Glad we were able to make your experience so positive.
We showed up on the lot and told the Salesman Doug Sitton that we were looking for a quality trailer. He showed us several examples. We decided on a 2022 Arctic Fox 25W. We couldn’t have made a better choice! This new trailer is so comfortable and well put together! In fact, the whole staff at Broadmore was friendly and helpful, from the time we stepped on the lot to when we picked up our new trailer! Would highly recommend these folks!
Thank you for your kind words.
Brad helped me initially one year ago. He wasn’t pushy, was friendly and knowledgeable. We decided we weren’t ready to purchase at the time. We came back and requested him, but it was his day off. Marta helped us instead and was equally as enjoyable as our previous experience.
Two great people to help you find your perfect RV. Glad to hear that Brad did such an incredible job the first time that we were your choice for the purchase.
The only issue with our recent purchase was some additional add on's that were available. If we were informed prior to the scheduled pick up day we may have considered them.
Thank you for the constructive idea. Perhaps the sales staff should show the guest the optional items before signing. Some of them can easily be included in the financing. Hope you are enjoying your RV!
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