Broadmoor RV SuperStore Inc.

Great service

We have had great service and warranty service all all done in a very timely manner

After the initial purchase

After the initial purchase, I was quite pleased and gave high marks. The salesman was fantastic and responsive. Within the first few weeks, the low quality of workmanship on the trailer became apparent and the QA of both Forest River and Broadmoor are below average. Being on the west side of the state, returning to Broadmoor was not a choice. Between the solar control being mis-wired, the inverter not working and various trim pieces coming off, I cannot give high marks anymore. All of the above mentioned were problems from the factory but should have been caught by the Broadmoor technicians. I would still come back to shop and will even recommend Broadmoor for a possible dealership to others but with a strong caveat that upon purchase, go through the unit with a fine tooth comb and make sure all systems are tested in the buyers presence. Trouble shooting over the phone is not fun and as with the solar controller, took a number of days of phone tag. I will say that your head mechanic was very helpful. Not sure of the date of purchase.

Buying the trailer was amazing

Buying the trailer was amazing. We brought our trailer back for some repairs. The service department was so terrible I will never take my trailer back. They said it was all fixed. Nothing was repaired. I've bought two trailers there. I will never go back

Liz in Parts makes things happen.

jason “JB” B.United States · 2 reviews · Verified · Experienced 2023-06-25 · Posted 2024-01-26

I it a good experience…..

I. Not satisfied and never was,I just wanted out of there.a lot of things were not addressed,and I’ll never go back to that location.walkthrough had left plot of unanswered questions and several things weren’t covered.Ive let people fro pasco to Montana know how unhappy I was with this purchase and they also know other and various people and couples,word gets around don’t worry……..

Upset purchaser

Broadmoor employees are so friendly and helpful when purchasing; afterwards not so much. General Manager Travis Blake sent a letter to contact him if unhappy about anything. Won't return phone calls, always "off today" or "on vacation". House batteries were each 1 & 1/2 quarts low on water- ruined and had to replace right after sale.

Extraordinary care

I walked in wanting to see three coaches with their lot numbers and met my sales person Terri. I bought the coach on the spot with no pressure no hidden fees and incredible customer service. Two days later after a washer and dryer were installed she had my rig delivered an hour and a half away. She’s an unspoken hero in the RV sales game. I was chased and not told the truth during my sales search until I ran into Terri at Broadmoor RV. Nothing but a huge treatment for human care.

Why bother because you won’t post this…

Why bother because you won’t post this on any platform. I will continue to badmouth Broadmoor RV unless someone is serious about resolving simple issues. I have told my son and 2 families not to buy from Broadmoor. They bought from other RV dealers. So who cares right?

We have had a great experience working…

We have had a great experience working with BROADMOORE Chris Stevens, John Rodriquez, and Austin with the great SERVICE DEPT FULL OF VERY CAPABLE PEOPLE. We will not forget how well we were treated by them all! All is to the credit of that quality INTEGRITY! THANKYOU for having a good measure of it!

The customer service and after sales…

The customer service and after sales support.

These guys are terrible

These guys are terrible. I payed full price. They threw in a hitch that's great and all. But when I drove 4hrs to pick.it up it had all sorts of issues and inwas there all day. Then I got it back and found even more issues. They wanted me to to bring it back.. a 4hr drive to have all this stuff fixed. What a joke.

Two trip to get warranty issues…

Two trip to get warranty issues corrected. Have been asking for code to the gun safe for a year and a half with NO response. The gun safe code is supposed to be part of the manufacture's documentation package. Contacted trailer OEM regarding safe code. Had a reply within 24 hours. Opened safe and found documentation inside safe!

Eder was great in sales and walk thru…

Eder was great in sales and walk thru was excellent. Also Service Department and Finance were great.

Very helpful and nice

Very helpful and nice to work with I would recommend to anyone I know

Great experience from beginning to end

Had a great experience with Broadmoor. We purchased our 4 season trailer after Nelly showed us many options in trailers. No pressure to buy and really delivered on the price as well. We had a couple of issues the first week and contacted Wiley the service manager. He ordered the part and when it came in had it installed the same day. Super impressed with their 5 star service from beginning to end.

Laura KennedyUnited States · 1 review · Experienced 2023-08-18 · Posted 2023-09-28

We travelled 1200 miles to buy our…

We travelled 1200 miles to buy our travel trailer from Broadmoor RV. Luis, our salesperson, could not have been more accommodating, before, during and even after our purchase. These folks -from the front desk, the walkthrough, the service area-could not have been nicer. Highly recommend.

William GelenawUnited States · 1 review · Experienced 2023-09-10 · Posted 2023-09-25

The sales staff understood our needs…

The sales staff understood our needs and didn't pressure us at all. It was a very enjoyable experience after having less than enjoyable experience at other dealers.

J LEALUnited States · 1 review · Experienced 2023-09-23 · Posted 2023-09-25

I like my new trailer

I liked the lengths that Luis went to be able to get me the perfect trailer for my needs. I disliked that they got my name wrong on the licensing paperwork, and am unable to correct it immediately since I am out of state.

Lowell FairUnited States · 1 review · Experienced 2023-08-06 · Posted 2023-08-27

Excellent service from start to finish

Excellent service from start to finish. All my questions were answered timely and thoroughly.

Dennis GravesUnited States · 1 review · Experienced 2023-08-07 · Posted 2023-08-18

nelly showed alot of integrity but seemed limited by your company as to his powers and knowledge.

sales man and financial employees where great. condition of the jaco unit was poor. water leaks inside on front window, seat belt won't retract, heater does not work, none of the holding tanks show correctly on the monitor, 3 drawers did not have closers that hold them closed so opening constantly, solar wattage questionable.