Great interaction with Broadmoor
Great interaction with Broadmoor. Luis was excellent help.
About Broadmoor RV SuperStore Inc.
Data updated- Website
- broadmoorrv.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 69% (11/16)
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About this business
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Written by the business, not verified by us.Is Broadmoor RV SuperStore Inc. legit?
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 69% of negative reviews. Last updated 2026-08-12.
What people say
Your sales department is top notch
Your sales department is top notch. No high pressure sales was refreshing compared to your competitors. Your service department was about as unprofessional as it gets. I brought the motor home back after one use and had to wait over 4 weeks to get it back! Apparently your tech had no experience working on slides. Four different times I was told Mike would call me back. He never did. I went back in person twice to check on my motor home...same old song and dance " we have 6 techs doing the work of 20". I left the company manager a nice voice mail but apparently he couldn't be bothered to return my call either. Bottom line, Broadmoor you suck and will never get another dime from me! John Reisenauer, Jr. ps: You can bet I've told all my family and friends my pleasant experiences with you, lol!
Thank you to all the wonderful people…
Thank you to all the wonderful people at Broadmoor RV for making my RV trailerhome purchase so peaceful and friendly. You have become my extended family. Shout out to Joe and Charles for making the purchase enjoyable. I definitely recommend Broadmoor RV for your next purchase.
If you are thinking about buying from here don't
If you are thinking about buying from Broadmoor RV don't, go anywhere else even if it is a longer drive. I purchased a 2023 outdoor RV travel trailer from them in March of this year, it was brand new but last year's model. Stock number 235183. During the walk through before I bought it, I noticed the trim around the fridge was misaligned and some trim on the ceiling had a nail poking through it, as well as the foot for the togue jack was missing. The sale guy no problem will be fixed by the time I pick it up. The day to pick it up arrives and the same stuff that was wrong was still wrong, I had to bring it back again almost 3 weeks later to get it fixed. If that had been it, I would not have left a review, but today I go to pull the spare tire off and find not only is it not new but has been patch and has two deep cuts on the tread, also the sidewall has a budge on the side wall. This is a safety issue. I could have installed this tire without seeing the damage and suffered a blowout causing an accident. I will be calling them Monday to again, to deal with something that I shouldn't have to on a "new" RV. The part that worries me is this is just the stuff I have been able to find.
The up sell of the long term warranty…
The up sell of the long term warranty didn't cover much. I don't think it was worth it for how much it cost me when I took my R-Pod in for warranty work. Other than that, if you don't get the warranty it's not a bad place.
This is the second time I have picked…
This is the second time I have picked up my RV (two different trailers) from service and then found that the repairs had not been completed. I suggest that when the service technicians say they are done with a repair that it be inspected by the service manager and th service advisor to make sure it is complete and then when the customer comes to pick up the unit. The service advisor should go through the unit with the customer to make sure the customer is satisfied that the work is in fact completed. I now have to return my RV to Broadmoor to have the repairs completed.
Reply from Broadmoor RV SuperStore Inc.2024-02-08
Thank you for sharing your review, I have forwarded it to management.
Our salesman Jeremy was extremely…
Our salesman Jeremy was extremely helpful and listened to our list of requirements. We informed him we’re going to look around and to be quite honest, after spending the day seeing what other stores had to offer, we came back and bought the very first trailer we looked at because it was perfect!
Reply from Broadmoor RV SuperStore Inc.2024-02-02
Thank you for sharing your honest review! We are glad to hear that Jeremy helped you find the perfect trailer for your needs! Your kind words will be passed along to him, Happy Camping!
Sold me a trailer I couldn’t tow
Sold me a trailer I couldn’t tow. Tried negotiating it back, I was pretty much told to go fk myself. Never coming back!
Reply from Broadmoor RV SuperStore Inc.2024-02-02
Thank you for reviewing us, I have forwarded your feedback to management.
Repeat customer
I've purchased 2 RVs from Broadmoor now and had service completed once. Both experiences were great. The purchases were completely no-pressure and I received fair deals both times, and service was completed on time and on schedule. If I ever replace my current rig, Broadmoor will be my first and likely last stop.
Reply from Broadmoor RV SuperStore Inc.2024-02-02
Thank you for sharing your honest review! We are glad to hear that you continue to have great experiences here with our team and look forward to seeing you in the future for any of your RV needs. Happy Camping!
Ran into trouble with our RV in the…
Ran into trouble with our RV in the first year, the dealership had no info on our warranty or who to call for help.
Reply from Broadmoor RV SuperStore Inc.2024-02-02
Thank you for sharing your review, I have forwarded it to management.
Broadmoor RV = Professional,Knowledgeable, Helpful❣️
We were just looking, we had no idea we were going to drive home in our new RV. Chris took a Sunday afternoon to show us several RVs. He treated us like family. We trusted him. He promised to take care of us, and offered us a deal we couldn’t refuse. We are so happy with our purchase!
Reply from Broadmoor RV SuperStore Inc.2024-02-02
Thank you for sharing your honest review, you are a part of the Broadmoor Family now! I am sure Chris will really appreciate your kind words, I will pass them along. Happy Camping!
Knowledgeable staff
Knowledgeable staff! Excellent Service Department
Reply from Broadmoor RV SuperStore Inc.2024-02-02
Thank you for sharing your honest review, we are glad to hear you have had an all around great experience at our dealership. Happy Camping!
Marta was very knowledgeable about the types of travel trailers and vehicles hauling capacity
Marta was very knowledgeable about the RV's and what would fit our needs best. We talked about what type of vehicle we had to do the hauling, the type of travel we expected to do and she fit us with the right travel trailer. It was a great experience.
Reply from Broadmoor RV SuperStore Inc.2024-02-03
Thank you for sharing your review! We are glad to hear that you had a great experience here with Marta, your kind words will be passed along to her. Happy Camping!
Mike and Renny were very helpful in…
Mike and Renny were very helpful in solving my problem.
Reply from Broadmoor RV SuperStore Inc.2024-02-03
Thank you for sharing your review. I will share your kind words with Mike and Renny, Happy Camping!
Don't buy from these people
Broadmoore RV was only interested in making a sale. They wanted me to sign paperwork prior to my inspection of the trailer I had asked for. The technician said he couldn't lubricate the trailer hitch claiming they didn't have any grease; this after they charged $100 dollars more than initially quoted. Further was not given a thorough orientation of trailer operation.
Reply from Broadmoor RV SuperStore Inc.2024-01-31
Thank you for sharing your feedback, it has been forwarded to management.
Great customer support from beginning…
Great customer support from beginning to end in buying and getting me set up with a new Lance Camper.
Reply from Broadmoor RV SuperStore Inc.2024-01-31
Thank you for sharing your review! We are glad to hear you had a great experience here with our team. Happy Camping!
We bought a brand new Motor Home that…
We bought a brand new Motor Home that spent more time in the shop than we were able to use it. Very disappointing to have so many things go wrong.
Reply from Broadmoor RV SuperStore Inc.2024-01-31
Thank you for sharing your feedback, I have forwarded it to management.
Caring representatives
Caring representatives, who were honest and knowledgeable.
Reply from Broadmoor RV SuperStore Inc.2024-01-31
Thank you for your review, Happy Camping!
Almost Catastrophic HUGE Propane Leak 1 SPARK & DEATH
Almost Catastrophic. I purchased a Tandara 5th wheel which was delivered on 9/21/23. A few hours before my anticipated departure on 9/27/23 , I turned on the unit’s furnace, which started as expected. The morning was chilly, & I wanted to warm up the interior as 3 of my dogs would be riding inside, in secured crates, for the trip. I closed the door & went back into my house to finish packing. About an hour or so later, I went out with some travel items. When I opened the door, the unit was so full of propane that I could barely breathe & was immediately becoming lightheaded. I shut off the furnace & went back outside to catch my breath. I then went back in & opened every window that I could & the vents. It took another 2 ½ hours to clear the propane out of the unit. The carbon monoxide detector was not activated. At this point, there was no possibility of getting the problem investigated & repaired for our trip. So, I took along an electronic space heater for use in Kennewick. I felt my chances of getting repair help were hopeful since we would be so close to Broadmoor RV or at least more mobile repair providers. We arrived late in the day, & it was that evening that I also discovered that we had no hot water. Although the water heater fired just fine & I read the manual, checked every setting on the Nautilus water station, watched YouTube videos, I could not get hot water. So, for the weekend the hot water became the leading issue because we had the space heater for heat. I spoke with the Broadmoor RV service department several times, but even with telephone trouble shooting, I still could not get hot water. I also contacted 5 mobile repair companies. To no avail. Some returned my service request calls after we’d returned home. Upon returning home, I contacted a highly rated repair company that also provides mobile repair, P & M RV Repair. I scheduled their first available appointment which was this past Monday 10/23 to repair furnace & water heater (or at least help me figure it out) & to winterize both of my units. Mike arrived as scheduled at noon. Mike started with the hot water issue. Short version is that after checking all of the Nautilus unit plumbing, he finally discovered that the red lever had been attached with the valve exactly 90 degrees off. No matter what I did, or anyone advised, hot water would not occur as water could not get into the water heater. Mike also repaired a leak at the hot water heater & tightened 3 other fittings to stop drips. The far more major issue was the propane leak. There was a MAJOR leak! When Mike started the furnace, as we were standing there, with the door open, he noted that it did smell a bit like propane. I reminded him that I had closed the door & left the unit for a good hour or so. He advised me as to scope of work &I confirmed that I wanted him to do whatever it took to fix the furnace / leak. What Mike discovered was a “major LP leak at gas valve due to loose fitting at burner tube…” (Video sent to Broadmoor) This “leak” was so substantial that it was literally blowing propane. When piping leak tests are performed, leaks are usually evidenced by bubbling (of the sprayed material) at the leak. This leak was so substantial that the material couldn’t even reach the pipe/fitting. Mike also discussed that the furnace motor had been replaced without the proper procedure of removing the furnace. So, what had happened is that when I turned on the furnace, the interior of the unit did, in fact, fill with raw propane. All it needed was a spark or flame of any kind & the unit would have exploded, resulting in my death, the death of 7 of my dogs who were sitting at my front window watching what I was doing, & the destruction of a substantial portion, or all, of my home. It was a bomb sitting at my front door. If I had not started the furnace until bedtime the evening that we arrived at Columbia Park. The unit would have filled with propane, we could have died in our sleep. As well, it would have been a “bomb” sitting amongst hundreds of people, families, kids, dogs & RV’s. Something fell seriously short of the thorough systems’ check that Jermey described to me, which was to happen prior to delivery of this unit to me & performed by one service technician person to assure thoroughness & accountability. Reading other reviews, this lack of thorough check seems to be a theme. I wrote the above to John Rodriguez and Jeremy Simanton on 10/25/2023. Not even the courtesy of a response. BUYER BEWARE! ANY persons that have experienced similar LACK of "PROMISED AT TIME OF OFFERANCE AND SALE BY SALESMAN" Specifically, the oral, yet also written and posted on Broadmoor's site, GUARANTEE OF FULL SYSTEMS REVIEW AND CHECK, as well as any defects for "FITNESS FOR INTENDED USE", please do respond to my review. Rcvg another review request today. I saw DEATH again. CARELESS!
Reply from Broadmoor RV SuperStore Inc.2024-01-31
Thank you for sharing your feedback, I have forwarded this to management.
I will likely never step foot I …
I will likely never step foot I Broadmoor RV again. The sale was great, everything afterwards, completely sucks. Unless I need warranty work, you won’t see another dime from us. I’ve left so many negative reviews, and yet not ONE attempt to follow up to try to fix my terrible opinion of you….so, really you don’t give a damn. Quit sending me this crap.
Reply from Broadmoor RV SuperStore Inc.2024-01-31
Thanks for sharing your feedback, It has been forwarded to management.