We are a unique insulated drinkware brand with a sole focus on the adult beverage community.Shop now with fast shipping at brumate.com
Bru Mate (brumate.com) has a 1.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Customers frequently experienced poor customer service, describing long communication delays, unhelpful responses, and significant overall difficulty reaching a human representative. Additionally, people noted recurring issues with product quality, such as leaking drinkware, cracking parts, and broken components. Though some customers experienced difficulties, a few reviewers were happy with the vibrant colors and solid build of their cups. Some reviewers were also satisfied with helpful support interactions and appreciated assistance when resolving returns or replacements. Consumer feedback indicated that certain items successfully kept beverages cold and functional despite the prevalent drawbacks.
Auto-generated from all reviews of this business. For reference only.Placed an order back in October, asked for support and a refund in numerous occasions. Baring in mind this is nearly FIVE MONTHS later. To find they’ve only refunded me 2/3 of what I had originally paid!! Do not recommend.
They don’t care about customers, my order still hasn’t arrived. It’s been almost 2 months. Don’t buy anything from them. :/ HORRIBLE user experience and a lot of troubles with login, communication etc. There is one person who can fire everyone in your company, including the founder and CEO, and that’s the customer. And they do it by going to your competition! Without customers, you won’t exist, scammers!
Wow! These stainless steel cups are ABSOLUTELY PERFECT IN EVERY WAY AND EXACTLY WHAT I HAVE BEEN LOOKING FOR! And I have been looking a long time and tried others.
Legit LEAKPROOF cups. I bought a 40 oz Era Tumbler and it never leaves my side. I THROW THIS THING IN MY LAPTOP BAG AND DON'T HAVE TO WORRY!!!!!!!
Not leak proof. Ruined my iPad costing me $1300
Horrible I ordered a gift for my wife. It said on the payment portal that I could pay an additional fee to expedite shipping to 3-5 days. 3 weeks later, it finally came, and when I opened it, the personalization I paid for was not there either. They won't refund anything other than the personalization and said I was confused about the shipping. Horrible customer service, dishonest practices, someone should really investigate them. Avoid purchasing from them at all cost.
I've been a Brumate customer since they started and have purchased over 40 products. I absolutely love their products. They have the best customer service too. I lost a lid for one of my trios and they sent me a new one for free!
If I could leave less than one star, I would. I ordered 3 cups December 18 and I still have not heard from the company except a short little. Thank you for your order. I have tried to contact them every day since Christmas and they will not return my Emails or text messages I can see my order on there but they will not ship it. This is the worst company to deal with you have no recourse. You have no way of getting your money back and you have no way of talking to anyone save your money. I’m filing a complaint with my credit card company that I bought my cups through.
Ordered straw covers. 3 weeks after order was placed I reached out because I never received my order. It was never shipped. They shipped it the day of my query. Received item, color was pink but online it looked more olive/greyish. It does not stay onto my straw like advertised. Reached out for return. Its like pulling teeth. Dispute
I have multiple Brumate cups that I bought 3+ years ago but obviously their quality has gone way down hill. Purchased a large cup in the Copper Leopard print for a Christmas gift and when they removed the sticker on it the design came off too. After hand washing the rest of the design started coming off as well. Reached out to customer service and they told me to file the claim under their shipping insurance. What a joke. Obviously it's not a shipping issue. Now I get no response.
I purchased my brumate 30 oz era and loved it so I bought 3 more as gifts. My husband's straw started to fall off everytime he opened it and unfortunately was outside of amazon window to return. I contacted brumate customer service and just wanted a lid and straw. First asked for pic, I sent it. Then asked for receipt number and where purchased, I sent it. Then asked for Pic of receipt I sent it. Now wants proof did not come this way!!!! Even if it did (which it didn't) how would u prove that??! It's a frigging lid and straw, I bought 4 era cups!!!!!! I was thinking of buying the cooler!! Never will I pruchase brumate again.. Please save your money buy one for 9.99 on amazon I purchased one for my 4 year old grandbaby and it's been through hell and still works great!!!!!!
I sure wish I would have looked at these reviews before I placed my order. I sent in an order for two of their advertised coffee cups and still have not received them. They said there was free shipping but apparently, they are sending them by horseback. UPS said they had sent them the cheapest form possible. I have been promised since December 16th that they were going to be delivered and everyday it keeps getting moved back another day! I would not suggest anyone use this company, they are definitely a scam! I am letting everyone know because they should have been here by now! They were Christmas gifts. I hope your company enjoys doing people this way? You are so wrong for doing what you do! DO NOT BUY FROM THESE PEOPLE!
I love my bruamate 40 oz. The design is great in minimizing leaks. When locked it will have only a drop here and there . Due to loving the 40 oz I purchased the 20 oz coffee mug. I do not like the lid and will be gifting it to someone else. 1. The lid screws on and is impossible to set the sip hole at the 9 o’clock position from the handle. 2. The design of the spill proof lid is good in concept but I hate how bulky it feels when sipping my coffee. I hate to give it up but the coffee cup lid is a deal breaker for me
I received this as a thoughtful gift, otherwise I would have returned it. Mine & 2 friends all broke the first & second week of use. The nozzle does not come up. Then, I dropped it on dirt & the handle broke. Although I soak the lid in vinegar & baking soda at least 2 times a week there is mold growing around the seal. Pretty looking but terrible product.
I received a tumbler as a gift and less than 2 months the straw would not come up. They sent a replacement lid to the wrong address and now won't send another one.
I find BrüMate products to be far superior to any other products on the market. Brümate’s customer service is excellent as well. I have rarely had a product issue but when I have they are quick to respond and replace the item. It is rare to find a company with superior products and customer service but Brumate has definitely mastered both!
They deserve a zero rating. Their customer service is the most disgusting that you will ever see in any corporate business. There is a robot emailing system. We bought a $900 cooler with a prototype wine dispenser. It was broken because it was only a prototype. I asked to have the compartment sent of which they said yes but conveniently they don’t put the unit number and I never receive it. Then send an email again about why is it that they don’t give tracking numbers etc. and they said that’s just because how they do things. There’s no phone number to contact this bogus. A55 company! I would never give them my patronage as a customer ever again and if you were smart, you would do the same. Their product is OK at best, but their customer service is bottom sewage level.
Very unethical business practices. Allows a discount code to be used at checkout, processes payment, and then removes the discount. I reached out to customer service and they claim you can’t use the discount code for the cup I ordered… then why was it accepted at checkout? Asked to cancel the order and of course it’s “too late to make any changes to the order.” Oh but they provided a link to return the cup only to find out… it’s final sale. What a dishonest and poorly managed company… karma is a b!
Love the products, company's customer service SUCKS!! notice how they do not have a phone number you can call? Cause they don't care. Brand new 40oz cup, straw cracked so I emailed them. Return email that day says they are sending one free of charge, gave me an order number even. After 10 days, tried to look up the order number to track it. Guess what? Order number they gave doesn't exist? Re-emailed them and just got robot email returned. $50 cup useless
I waited over 2 months for my cup to arrive. I ordered on 14/06 and the cup arrived 22/08. All this time I was chasing them for an update and they’re asking me to wait 3-5 days. I asked them multiple times to process a refund if they’re not going to send it but apparently it had already passed that “point” I tried to claim my money back through Clearpay and they sent them false tracking information for a cup that never got posted (Beware - they will send you tracking for something and tell you it’s been posted when literally all they have done is print a label) In terms of advice for others in the same position, don’t try instagram as they’ll delete your comments and ignore your messages. They have to respond to new cases it seems, so use “contact us” and set up a new case each time you want to message them (get all your information in one message as you will never hear from the person who responds to your “new case” ever again!) I found The Better Business Bureau quite helpful in the end, and would recommend using them if you are struggling to get responses (you’ll see BruMate’s score on there is even worse than here) BM did respond and say it was MY fault they couldn’t process a refund, which was great but the cup was nearly in the UK at this point so I dropped it. I think if you’re not so far along in the farce that is ordering from this brand it may be helpful to try the BBB. The cup eventually arrived (wrapped in one thin piece of paper so it’s a miracle it’s not damaged) It looks ok but I will never use it, and I’m not going to put myself through trying to return it. The silly child who owns this brand can put my $50 toward his next fast car or fancy holiday. I’ve learnt my lesson and will check TP reviews before ordering from anywhere new going forward!
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