YETI

Really appreciate the level of service…

Really appreciate the level of service I receivednon the return of my gobox. No difficult process nor pleading for help. All reasons why I'm a loyal customer!

Our Yeti purchases

We are thrilled to have our new Yeti products. Grands got monogrammed water bottles for school and we bought espresso cups and cocktail/wine glasses. From the ease of ordering, to constant communication about your order, to delivery … Yeti is a 5 star company. We are purchasing again!

Product arrived damaged

Product arrived damaged - customer services not replying for over a week now despite me sending what they asked for and following up separately... won't be returning and will be contacting the bank.

Was professional and consistant

Responsive

I had a great experience with Yeti’s…

I had a great experience with Yeti’s customer service! I contacted them about a coffee mug with chipped paint, and they made the replacement process incredibly easy. The turnaround time was surprisingly fast, and they sent me a brand-new mug with no hassle. It’s refreshing to see a company stand behind its products and provide such excellent customer support. I couldn’t be happier with the experience!

Major let down from Yeti

Very disappointed with the customer service, had a 1.9L bottle that rusted inside rim and the insulation failed, so condensation formed when a cold drink was inside. Contacted CS as it is under warranty, got a response initially, then they just ghosted me on subsequent emails. Customers are paying a premium price for their products and should be looked after better than this. Avoid Yeti is my recommendation.

Great service support

We recently had an issue with a sipper and we reached service support with no problem, spoke with a concerned representative, solved my issue to my full satisfaction with one call. We will likely surpass 20 yeti item by years end with cups, coolers, a coffee press and tee shirts. Thank you B&b

Very easy return/warranty claim

Very easy return/warranty claim Unfortunately my original color choice of fog grey wasn’t available at time of return and really do not like color options available

They responded quickly and resolved the…

They responded quickly and resolved the problem right away. Working with them was very positive.

Worst customer service ever bought a…

Worst customer service ever bought a 64oz bottle it doesn't keep cool anymore i put ice it sweats i sent it in still nothing no one responds n they closed tye case like really …. I will never buy another n telling everyone to stay away from yeti

Hands down the absolute worst company…

Hands down the absolute worst company I’ve ever bought from. 18th July I bought an engraved mug for an engagement present, 27th of July had confirmation of delay. Nothing else then until I chased 4-6 times with no response and wasn’t until I phoned in yesterday (06/08) that someone offered to chase it and then next day (today) confirmed cancelled. After being told it was being prepared for shipping. Disgusting would never buy from Yeti direct again

I received an automated communication…

I received an automated communication telling me your office had not yet received my defective mug within the return period, even though I had a signature of the recipient from your office weeks earlier. The return should have flagged your system to drop the auto reminder and caused much unnecessary worry.

Awesome company great customer service

Warranty

Service department is on it they gave everything I needed

Went above and beyond and solved my…

Went above and beyond and solved my issue with no hassle at all. Very satisfied, warranty is legit.

I paid over $50 for a 49oz cup and it…

I paid over $50 for a 49oz cup and it doesn't even keep the ice in it for more than 12 hours. I did file a claim but couldn't send it back to them in the time frame they requested. I was out of state. Very unhappy customer

Quick and Easy

It was a quick and easy warranty process. It didn't take long after I submitted my claim that they answered with the next steps and within 10days I had my new bottle.

Always so pleasant

Always so pleasant. Yeti stands by their products!

Evidently all Silos have a small hole in the bottom

You guys sent me a Silo with an identical pinhole in the bottom of it. Could have just told me they all have that instead of wasting time exchanging it....