Sent my first email about a damaged…
Sent my first email about a damaged rambler cup on April 26 and am still waiting for the replacement today, August 5. Very slow service response.
About YETI
Data updated- Website
- yeti.com
- Category
- Hobbies & Crafts
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 244 reviews
- Replies to negative
- 29% (10/35)
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Is YETI legit?
YETI (yeti.com) has a 4.4 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 29% of negative reviews. Last updated 2026-08-10.
What people say
Very quick and easy
Awesome sauce send me more free shit
Excellent service thank you
Amazing warranty service
The warranty department did an outstanding job and exceeded all expectations.
Handled an issue with my chair and…
Handled an issue with my chair and quickly had a brand new one out to me as a replacement. Amazing customer service
Fast and efficient.
The seal is not good
The seal is not good. Liquids leak out with the tab closed. Other brands not as expensive perform better.
Reply from YETI2026-08-07
Hi there, The MagSlider Lid on your 20oz Tumbler is splash resistant, not fully leakproof. Contents can slosh out if the Tumbler is very full or tilted with the contents against the lid. We recommend checking out our Rambler Bottles if you are looking for a full leakproof option.
Quick service and stood behind the product
Overall quick replacement, even with a slight delay it was still less than a month total. Product was replaced without question.
Was processed easily and promptly.
I had an issue with my magnet strips…
I had an issue with my magnet strips and I was sent a new cooler so we could continue using it this summer.
Replaced defective cooler without…
Replaced defective cooler without argument. Super customer service
My mug had a chip in the ceramic…
My mug had a chip in the ceramic coating. Warranty claim was simple. I sent them a picture, then promptly was sent a shipping label. It took a while to get the replacement but overall great service.
I am extremely pleased with how easy…
I am extremely pleased with how easy the warranty exchange was. Customer service was excellent and clear.
Waited over a month for my "warranty approved" cooler to ship.
After getting my warranty approved, my replacement cooler didn't get shipped out and I waited for about a month before I inquired about it. I was then told, "At this time, we are reviewing your request with the appropriate team. We will reach back out within 3-5 business days". A different sales rep got involved, then it was resolved and my replacement cooler was shipped.
Reply from YETI2026-08-07
Hi Scott, Thank you for sharing your feedback. We appreciate you following back up to check in on your replacement.
Concerned customer
It was challenging to send back, however customer service helped me with my issue from the start.
Warranty
It was really nice to be able to warranty out my yeti. And was very quick
I lost my UPS Tracking info and they…
I lost my UPS Tracking info and they were able to help me. Additionaly my warentee experience with the was great, faster and much easoer than i imafined it would be.
Warranty claim was super easy and had…
Warranty claim was super easy and had no issues at all. I really appreciate this type of service!