About Bus Rental
Data updated- Website
- busrental.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 20% (1/5)
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About this business
BusRental.com aims to bring customers the perfect transportation option for their travels. We give you the widest range of vehicles, from large charter buses, mini buses, party buses to entertainer buses, limousines, sprinter vans and sedans.This way, not only are you assured of comfortable, luxurious and convenient travel, but you can also work within your budget. BusRental.com is simply the easiest way to hire a vehicle for your travel needs, no matter where you are going and what your budget is.
Is Bus Rental legit?
Bus Rental (busrental.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 20% of negative reviews. Last updated 2026-08-31.
What people say
Excellent Service & Top Notch Product
My salesperson, Michelle, was very helpful and available walking me through the process. The buses were new and clean. The drivers were pleasant and accommodating. Will contact Michelle for my next event.
Great experience!
This was our first experience with a…
This was our first experience with a bus charter and they were so patient with all of our questions and scatteredness. Hope we can do it again soon!
Our driver was very cordial and went…
Our driver was very cordial and went out of his way to be helpful.
We had a great experience with them for…
We had a great experience with them for our wedding. We would recommend!
AWESOME
AWESOME SERVICE AND PRICE
Outstanding Service!
Sparkling clean bus, on-time service and excellent staff. This company is All-Pro!
Very On Time Service
Very On Time Service, Great Driver, Concern and listen to our needs.
Reply from Bus Rental2020-03-02
Thank you Mark, In providing the Gold Standard of Service, team members are there to make sure every one of your needs are met.
Excelent experience
Excelent experience ! Driver was very helpful and courteous. Very good driving skills.... My whole team felt safe throughout my trip.
Reply from Bus Rental2020-03-02
Thank you Juan, The Gold Standard of service means that you and your team get the experience they deserve. The drivers who get you to your destination are top notch.
The Driver was prompt and very helpful
The Driver was prompt and very helpful. He took us safely to our destination.
Reply from Bus Rental2020-03-02
Thank you Lorenda, The drivers are an essential part of the service as they make sure that everything on the bus is taken care of and you arrive at the destination safely and comfortably.
Overall, amazing!
Overall, amazing! The bus was beautiful. David, our driver was really nice and patient.
Reply from Bus Rental2020-02-22
Thank you Melissa, We work hard to provide you with amazing service!
Trip from Fort Lauderdale to Miami
The process to rent the bus was smooth and they keep me updated with all the details leading up to the date of my trip. I received the bus driver’s information so I may get in contact with him before the time of the trip. The bus arrived on time, the driver was polite and communicated very well with us. We arrive to our destination in a timely matter.
Reply from Bus Rental2020-02-22
Thank you Shytia, Our team makes sure your trip goes smoothly from booking to drop off. Our online process is easy to fill out and lets you control your information.
Mr james was beyond a great driver
Mr james was beyond a great driver. His hospitality was fabulous. We will be requesting him for next year comp
Reply from Bus Rental2020-02-10
Thank you Shadraniqua, Our network's drivers treat our clients with the utmost professionalism to make sure your trip is always great!
Good at First. But Bad at End.
I rented with this company because they had such a high rating. Our booking went smooth and when we had to change our pick-up spot, that happened with no problem. However. When it came time for the bus to arrive, it never did. We were on the phone several times with the dispatcher with no change in the bus arriving. When we finally got the bus driver's phone number, they didn't answer. 30 minutes past the pick up time, there was still no bus and we finally canceled the charter altogether. We were late to our company event AND we had to put together another means of transportation. We found out that the bus driver was still busy with their last client. This is an extremely unprofessional way to handle things. If you are going to be late, make sure there are enough drivers to serve all your clients with the same care and attention. If you are going to be late (as in 10 minutes late) let us know. There is no reason that the client should be made to wait (who knows how long it would have actually taken) for a pick-up time that they had already paid for. Poorly handled and poor customer service when we had problems. We were on the phone and on hold for a long time and our problems weren't even addressed. We will be strongly requesting a full refund and not using this company again.
AAFES to the AP
The reports I received from the passengers are all very positive and everyone was very pleased.
Reply from Bus Rental2020-02-08
Thank you William, We work hard to make sure your trip is always professional and the service is excellent.
Good Job everything went as planned.
Reply from Bus Rental2020-02-03
Thank you Charles, A sign of a good trip is one where everything goes to plan.
Great experience all the way around
Great experience all the way around. Easy reservation, prompt return of phone calls and a great driver. It was for a birthday trip and it worked out perfectly.
Reply from Bus Rental2020-02-10
Thank you Joseph, At BusRental.com, our team makes sure that from the initial reservation to the trip itself, our clients are accommodated and that you are satisfied with the service you receive on your trip.
Wonderful experience.
Great company overall service was fantastic. The bus itself met our expectations. Driver was great. The staff who handled my reservation was awesome. Thank you.
Reply from Bus Rental2020-02-03
Thank you Ken, Our customer service is top notch as we work to make sure that all aspects of your trip meet your standards.
Driver was early
Driver was early, courteous and friendly. Arrived at venue a little early - which was great, and was waiting for us at the end of our event.
Reply from Bus Rental2020-02-10
Thank you Dawn, We pride ourselves in the professionalism of our network's drivers as they make sure that your ride is excellent when you use our services.
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