BusRental.com aims to bring customers the perfect transportation option for their travels. We give you the widest range of vehicles, from large charter buses, mini buses, party buses to entertainer buses, limousines, sprinter vans and sedans.This way, not only are you assured of comfortable, luxurious and convenient travel, but you can also work within your budget. BusRental.com is simply the easiest way to hire a vehicle for your travel needs, no matter where you are going and what your budget is.
Is Bus Rental legit?
Bus Rental (busrental.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 20% of negative reviews. Last updated 2026-08-31.
On our return trip from Branson, Missouri on September 14, 2019, the lives of our small church group (18 persons, primarily, senior citizens) were placed unnecessarily at risk in the Missouri Ozark Mountains due to a mechanical breakdown attributable to US Coachways negligence. This mechanical issue would have been detected if the coach, reportedly a recent purchase, was adequately inspected prior to the trip. Apparently, the coach had not been thoroughly inspected, evidenced by the fact that the restroom, an essential service, was not working. Most shocking, however, we requested that we wait at a rest stop for the replacement vehicle, contrary to the dispatcher's instruction that we "meet up" with the replacement vehicle by continuing to travel in the disabled vehicle that was spewing oil onto the highway.
Our efforts to obtain an equitable resolution to this matter have been futile, given our small church group received nonstandard services, the safety of our small church group was compromised, and our members experienced needless anxiety and extensive inconvenience. US Coachways has employed a protracted, heartless, piecemeal approach, beginning with a $300 refund and ending with a $700 refund and $100 credit for a future charter. Our latest request was for a refund of $1000.00, roughly one-half of the total costs of the charter.
Thomas was a great driver and very accommodating to our needs. The bus itself was a little smelly with a funky disinfectant odor, and the restroom was smelly. Otherwise, we had a great experience.
Reply from Bus Rental2020-01-10
Thank you Bob,
We work hard to make sure your trip goes off without a hitch and we will look into the issues that you describe and work to make sure it is a better experience in the future.
We had a wonderful day! What could have been super stressful was a breeze. We can’t imagine better service, support, or a better day of experience. Not to mention that the price was the best out there. We highly recommend busrental.com!
Reply from Bus Rental2020-01-10
Thank you Robyn,
Our team works to give your group a great experience at the right price. At every step you are treated with respect and kept informed about your trip.
The bus was in great condition and very clean. The driver arrived ahead of schedule and got us to our destination on time. Most importantly we arrived there and back safely in a very comfortable bus. I would certainly use them for any future trips and highly recommended them to other groups for their transportation needs!
Reply from Bus Rental2020-01-04
Thank you Raymond,
Our team makes sure that you are kept safe and comfortable on every leg of your trip and that you enjoy your time with us. We look forward to working with your group in the future.
Thank you Paul,
Our experience allows us to make sure your trip goes as smoothly as possible on a great bus with a driver who makes sure you arrive at your destination.
Great Experience.
The bus was very clean and our driver was very attentive. He was on time and helped us all to have a great outing. We will definitely use them again.
Reply from Bus Rental2019-12-13
Thank you Shaun,
We take pride in our drivers and the conduct with which they conduct themselves, as well as the general state of our fleet. We look forward to providing more great service next time!
The bus was great and the driver was excellent. He was on time, he was extremely helpful at loading all of the teams hockey gear in to the back of the bus, he did the same when we arrived at the arena and he was friendly and a pleasure to travel with.
Reply from Bus Rental2019-12-13
Thank you Anthony,
Our team works hard to make sure that you and your group have the right amount of time to get to your destination and that your trip is a great time for all involved.
Adam our driver was AMAZING. We felt safe at all times. He was very friendly, helpful, professional. He made us feel like family. The bus was clean, comfortable and looked AMAZING! Adam seemed to really care about the bus like he was the owner. He spoke highly about it. We look forward to using Adam and his company for future events.
Reply from Bus Rental2019-12-01
Thank you Steve,
We take pride in the hard work our drivers put in to make sure that you and your guests receive top notch treatment for your entire trip. They go above and beyond the call of service.
I thought the driver and experience were great. But I had called to confirm the time, and when the bus driver showed up early, I got a fairly unfriendly call informing me that if we leave any later than the original time (which was only 15 minutes earlier), then I would be charged $100. $100 for 15 minutes is a steep price increase that they would not budge on for that. They informed me of this 20 minutes before we were supposed to depart, and it was impossible to gather everyone in time. That soured the experience quite a bit.
Reply from Bus Rental2019-12-01
Thank you for bringing this to our attention as we strive to provide great service for our clients. We will look into this matter so it does not happen in the future.
US coach handled our bus trips with ease and professionalism. Nick made sure the confirmation and scheduling process was seamless. Our drivers Fernando and Alex were on time an extremely professional. We would not hesitate to use US coach for next bus trip.
Reply from Bus Rental2019-11-22
Thank you Mike,
Our team is there to make sure you are kept informed at all steps of your journey and that you are treated correctly on the trip itself.
We had a great experience . Had to change from a handicapped accessible bus to a regular bus at the last minute and they were able to accommodate with no issue . Driver on time and a great guy !
Reply from Bus Rental2019-11-22
Thank you Michael,
Our experienced staff makes sure that you receive the right bus for the right occasion at a great price.
We always get the best drivers who are patient and helpful. The on-line system is easy and makes the event planning smooth.
Reply from Bus Rental2019-11-22
Thank you Debra,
We strive to provide you with the best service possible. From our professional drivers to our easy booking process and our helpful staff. we are there to make your trip one that is hassle-free.
We had the best bus driver! So accommodating!
Helped make our school trip memorable!
Reply from Bus Rental2019-11-01
Thank you Margie,
We work to make sure every need is met on our trips and our professional drivers make sure that you get to your destination in safety and comfort.
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