BusyKid (busykid.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
Norma was so quick and helpful on chats. So friendly and resolved my problem very fast! Really knowledgeable and I appreciate the insight and help
Thank you for the feedback and we're happy that we were able to help solve the issue quickly. Anything you need in the future, please let us know.
Correspondence was personalized. I didn't feel like I was communicating with a canned response, Cindy knew who I was and interacted with me as a person, not just one of her many customers. Thanks for being you, not a script.
Thank you for noticing! There are enough bots in the world that we don't want to rely on them. Our team, led by Cindy, loves to engage personally to ensure our customers are treated right.
Cindy helped me set up my account when there was an issue and it gave me the confidence in the support of this product, which is critical.
Thank you for letting us know. Cindy heads our support team so I'll make sure to let her know you mentioned her. If we can ever help with anything in the future, please let us know.
I had a wonderful experience with Norma and support services! She was very patient with me while I got the proper documents to her. I am disabled and have a hard time getting stuff done, so her patience is so appreciated! I hope you get a raise, Norma! <3
Thank you so much for letting us know. Norma is one of our best and we'll make sure to tell her you mentioned her wonderful service.
Ran off with my money closed my account and stopped responding to my emails
Sorry but we don't just don't close accounts. I don't find your name anyplace in our system but that could be because it's under another persons name. If you'll give me the email on the account I'd be able to review it and share our side of the story. If this is a real complaint please email me at [email protected]. Thanks, Mike Prusinski, President
This concept is great and worked really well for my kid. I had to stop using it for the following reasons: 1. Micro transactions - waaaayyyyy too many micro transactions. I understand why this model is used, but I don't prefer it. 2. Fixed "paydays" - paying my kid on Friday morning didn't fit for us. If we wanted to create a different payday, we had to fall back on more micro transactions. If you don't have problems with those 2 things, then I highly encourage you to use it! Edited to add that customer service is not great. I think most people don't end up having a customer service need but the few times i did were incredibly frustrating.
Thank you for the feedback. I would like to review your interactions with our support team but since you left no last name I'm not able to do so. Please contact me at [email protected] so I have an idea what transpired. I would also like to review the overall account to see what you meant by micro transactions. I believe you're referring to bonuses. Thanks - Mike Prusinski, President
Norma was very prompt at helping me to get my credit refunded! I couldn't believe how quickly she responded. Thanks Norma!
Thank you for letting us know and we'll make sure to inform Norma that you mentioned her.
I had issues with the card and loading it, Norma guided me with several options and it worked! Thanks a lot.
Thank you for allowing us to help provide a solution for you. If we can ever help in the future, please let us know.
Thanks to Norma, my son lost his card and they were fast to solve our problem! Great customer service
There are fewer things worst than having BusyKid without a card, so we're happy we were able to provide a fast solution for your family. If we can ever help in the future, we're just a chat, email or call away.
Norma answered quickly and gave me all the information I needed and was very willing to help.
Norma is one of our best and we're so happy that she was able to help you quickly. Please let us know if we can ever be of service in the future.
Norma was very quick to respond and help get my issue resolved quickly and easily! Thank you!
We love to hear from customers who are happy with the results and interaction with our support team. Norma is one of the best and will always find fast solutions.
My bank account wasn't properly connecting due to a rejected payment issue. I wrote to customer support at BusyKid and Tania took care of it for me immediately! Just as customer support is supposed to do!
Thank you for the review, five stars and giving a shoutout to Tania! We really value your experience with our app and cards, so please reach out anytime you find yourself with a question or needing assistance. Sincerely - Mike Prusinski, President
I was really frustrated as I was having technical issues but they were able to assist me promptly and effectively resolving my issue to satisfaction. 🙏🏻☺️
I'm very sorry that your experience got off to a rough start but extremely happy that our team was able to work everything out. Your experience is very important to us so please let us know anytime if something doesn't go according to plan. Sincerely - Mike Prusinski, President
All my questions were resolved finally. Want to say special thanks to Norma, who tried to do everything to get my issue resolved.
Thank you for allowing us to help get you back on track. Your experience is extremely important to us and our support team is always ready to help. Norma is one of our best and I'll be happy to share your review with her. Sincerely - Mike Prusinski, President
Norma made it incredibly easy to remove a card and profile for my daughter who has recently outgrown the need for her BusyKid!
Thank you for letting us know and providing some kind words about how Norma handled your situation. We appreciate you using BusyKid and wish your family all the best moving forward. Sincerely - Mike Prusinski, President
I signed my kids up for BusyKid over 5 years ago. This service has taught them the importance of financial literacy and how to save and invest their birthday and Christmas money. Now they just need a service that helps teenagers to build their credit!
Thank you so much for using BusyKid for over five years! We love to hear from our families and get feedback on what they would like to see moving forward. We have an extensive product roadmap which includes next steps for those kids who have grown up in our system. Look for updates in the very near future. Sincerely - Mike Prusinski, President
Norma was very friendly and resolved my son's expired card quickly and efficiently. 5-star customer service!
Thank you for the five stars and praise for Norma! She's one of our best and enjoys helping families have a great experience. Please reach out anytime you have a question or concern. Sincerely - Mike Prusinski, President
Customer support was quick to respond and resolve my questions and issue. Norma was great! She was polite, informative, and used closed loop communication. Thank you again Norma for your support and timely responses.
Thank you for the five stars and using BusyKid! Your experience is important to us and providing the best customer support is a priority. We will share your message with Norma and if we can ever help in the future, please let us know.
Norma was very efficient in answering my questions and helping me get to a solution very quickly. This APP is fantastic from user friendly all the way to customer service. Keep up the great work.
Thank you so much for using BusyKid and the praise for the app and Norma. She's one of our best and enjoys doing everything possible to leave customers happy. If we can ever help in the future, we're here for you!
Norma was quick to respond and worked to resolve my issue
Thank you for using BusyKid and the five stars! We appreciate the opportunity to help you and proud that our team was there to stand by you. If you ever need help in the future, please let us know.
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