BusyKid (busykid.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
Norma was very helpful and prompt in assisting me with getting a new card issued. She was quick to reply to any questions I had and made the process simple. Thank you Norma
We love to hear this about someone on our support team! Thank you for using BusyKid and allowing us to help make your experience better. If you have any issues in the future, you'll receive the same level of support from us.
Norma was very helpful and prompt with my question. Submitting a ticket and getting a response was easy. Thank you for being an easy app!
Thank you for letting us know about the experience with our support team. We're very proud of the service we're providing and that team members like Norma get to hear praise for their efforts. Your experience is important to us and we vow to make it worthy of five stars.
Norma was able to respond quickly to my questions and helped me get a new card replacement out. She was great to work with!
Thank you for using BusyKid and the five stars! We appreciate the opportunity to help you and proud that our team was there to stand by you quickly. Norma is one of our best! If you ever need help in the future, please let us know.
Tania was great in helping me to see if my address will get approved.. she is super nice and highly recommended
Thank you so much for the five stars and the recommendation. Tania is one of our best agents and always going beyond to help. We'll make sure she hears you mentioned her. If we can ever help in the future, please let us know. Thanks - BusyKid
We've had a Busykid account for many years now and when I had to change my address and order new cards Tania B was quick to help and very knowledgeable. I'm looking forward to getting my new cards and staying with Busykid!
Thank you for being a long-time BusyKid family! We appreciate the kind words and five stars. Your cards will arrive soon and please let us know if we can ever help in the future. All the best to you and your family - BusyKid
We’ve had a BusyKid account for three years with no issues. My son loves having his own account and learning about money management. Norma was very responsive and helpful in handling a name and address change for me this week!
We appreciate the kind words, praise for Norma and your family entrusting BusyKid to help teach your child some healthy financial habits. If we can ever help in the future, please let us know. Thanks! BusyKid
Had some trouble with my bank account coming unlinked. Tania helped me fix that, and got a replacement in the mail for a lost card. Greatly appreciated!
Thank you for the five stars and allowing us to help. We appreciate your family letting BusyKid be part of the financial learning for your children.
I needed replacement cards for my kiddos and Tania help me do what I needed to get them! My emails were responded to quickly! Been with BusyKid for several years now and I love it!
Thank you for being a long-time BusyKid family and allowing us to help you get replacement cards. Tania is one of our best agents always ready to solve any issues. Please let us know if we can ever be of service in the future.
I have been using BusyKids for years, teaching my son to be responsible. I never had an issue. Norma has been been amazing helping me with getting my address situation handle quickly and efficiently. Thank you Norma for all your help!
We appreciate you being a long-time BusyKid family! We want your experience to be worthy of five stars, so we're excited to know we've achieved that goal. Please let us know if we can ever be of service in the future.
Moved addresses and never received my son's new card after the one in hand expired. Norma helped me quickly with getting a new one shipped out to our new address. Great service! I have Busy Kid cards for two of my three kids. I'll be getting one for the youngest in a couple years. Fantastic teaching tool that doesn't require a large time commitment from me and mom.
This is a blatent predatory scam. Charging kids for balance inquiries and atm withdrawls is fraud. It goes against their entire principle of teaching kids to be smart with money.
We're sorry that the ATM fees have upset you but there was really no need for a message to your support team that included profanity. BusyKid does not mandate the ATM fees. It's done by the card company and ATM owner, and is regulated the same as adult cards. Some bank cards wave the fee if using their machines but will charge for using a card at an out of network machine. The machine your child selected should have shown that a fee would be charged so a decision could be made to move forward or not. If it didn't, I recommend contacting the machine owner about showing one. Again, I'm very sorry that this upset you and we have no problem refunding the $2.50 if that would help make you feel better. My support team will do so if you contact them about it. Sincerely - Mike Prusinski, President
Have always had great service with them. Most recently, Norma helped me out and she was great and got everything taken care of easily and quickly!
Thank you so much for letting us know how our support team is doing. I'll make sure to let Norma know you mentioned her. She's one of our best.
It has been a game changer for my kids! They love having a debit card and I love not carrying around a bunch of $1 bills! The only thing I wish is that we could log a weekly chore and not attach a dollar reward. Some things my kids like to be reminded to do but they aren't chores that get paid for. But other than that, it's user friendly, I love the reminders and how easy it is to load the card and move around funds.
Thank you for using BusyKid and letting us know what your experience has been so far. While the chores in the app are pre-loaded with a money value attached, you can always change the value to zero if you want. Just go into the settings area, pick the child and the chore you want to change. If you need more assistance with this, our support team can walk you through it.
I appreciated how prompt Norma was in responding to my questions. I expected to have to wait a while to get a response to my emails. However, she was extremely responsive and able to answer and take care of my questions very quickly and efficiently.
Thank you so much for letting us know your experience with our customer support team. Norma is one of our best and always ready to help someone out. If you ever have a question or concern, please let us know through email or you can use the chat channel inside the app.
This is an incredible app that makes it very easy for my 11 year old to learn how to earn, save and budget her money. She loves having her own Debit card to use when she is out with her friends. I also love how motivated she is to complete her chores daily so she can receive her full allowance. I highly recommend this this for anyone who wants their kids to learn how to earn and budget their money wisely at a young age!!
Thank you so much for five stars and letting us know how the app is working for your family! If we can ever help with anything, please reach out to us at [email protected] or through the help tab inside the app.
We had some small questions when we were getting started and they were answered quickly and with interest to make sure we were understanding. Great customer service and BusyKid is easy to use. Great way to teach kids and grandkids the importance of earning money and spending & investing wisely! Highly recommend.
We really appreciate the feedback on our customer service team. They are working hard to provide the necessary guidance on being successful using BusyKid. Feel free to reach out anytime you have a question or concern.
Easy way to pay my kids for chores. Auto-allowance is great too.
Thank you so much for the 5 stars and letting us know how you feel about the Auto-allowance feature. If we can ever help with anything please reach out to us through [email protected] or chat inside the app.
When we first got these cards for our boys, it was great. But then they started changing their stock partners and i ultimately just stopped that and went external because it was a hassle changing stock companies every now and then. Self service is very limited so you have to send requests to make updates to your account and then still they miss updating it, like changing an address. You can’t easily transfer money out and even when i sent a request online, never got a response. We had issues with pins not working when shopping. Even though they claim you are covered against fraudulent charges, you’re not. The process is lengthy and ultimately they deny claims. Unlike major banks who reimburse you immediately and then research claims. We only had one claim in 4 years so it’s not like we take chances. It was a legit fraud charge of $20, denied claim. I closed both accounts this week as i just think overall it has become more hassle and poor service. There are better cards out there. To respond to the company's reply - i got an email that said that they will refund me on the fraud charge and I sent a request asking how long it takes, since I didn't see the refund on my account. But instead of getting a response on that, and you can check me on that... I got another email to say the claim was denied because of their finding, which I gave the proof from the other company that indeed the account was hacked. Again, I liked Busykid in the beginning, but there are better cards out there to choose from.
Thank you for using BusyKid and I'm sorry that your experience wasn't what you had hoped for when you started. I was able to review your account and communications with my support team but I only found messages from you about an address change, fraud on a card where the charge was being refunded and you wanted to know how long it would take and the closing of your account. If I'm missing something else, please let me know so I can research it. I know that changing our investment platform once may have not been the easiest transition for our customers but we've been able to provide a more robust feature for those who have used it. The experience our customers have is the most important thing to me, so I'm sorry that we didn't perform well or some of our security features (like not allowing customers to update addresses) got in the way of a good thing. I'll share your comments with my team so we can learn from our shortcomings and improve. I wish you and your family all the best! Sincerely - Mike Prusinski, President
Had a few questions regarding a pending transfer and a card issue. Norma worked with me and resolved all questions and issues in a very timely manner.
Thank you so much for allowing us to help! Anything we can do in the future, please let us know.
After my initial review, Mike contacted me and worked with the card company. My charges were ultimately reimbursed but it should not have taken 2 months, a claim denial, and many calls. I stand by my original comments about the card company’s poor customer service when dealing with fraudulent charges, but Mike was helpful. They need to step it up for sure. I had busy kid for four years and used it on the basic level of a spending card we could load and monitor, but it’s time to move on.
I'm sorry that this experience was difficult and left you frustrated. As I communicated with you via an earlier message, it appears that the BusyKid support team was timely in their responses but our card provider has not resolved the issue nor communicated properly. I believe this is being worked on now and you should have a resolution shortly. I'll continue to communicate with you until it is finished. I appreciate your time with BusyKid and wish there was something I could do to keep you with us. If so, please let me know. Sincerely - Mike Prusinski, President
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