ButcherBox

SIMPLY TERRIBLE

The same day I made the enquiry about this service, I cancelled it as I realized it was going to be expensive for us as we are seniors. Imagine my horror when I see a charge on my cc and a box at my door an hour later the following month from me cancelling. I then called twice, hanging on for 30 minutes and then 40 minutes the following time-finally got a person who said that my entire subscription had NOT been cancelled, just the first month- complete lie! I amm now stuck with the box of overpriced product AND $180 on my credit card. VERY shady activity from this company- AVOID

Great quality, always delivers

I have had butcher box for about 5 years, very few things would make me cancel it.

Over 8 years and counting...

I have been ordering from Butcher Box for over 8 years now and will not purchase meat any where else. Everything I've gotten from them has been superior quality and tasted great. I made the mistake of buying ribs from a local grocery store and regretted it, The meat had a funky texture, look and taste and it was totally gross, I'm questioning if it was even real meat...

Customer service unavailable for a…

Customer service unavailable for a time-sensitive frozen-food order. Been customer for over 8 years. ButcherBox charged me on Monday for an order represented as arriving this week. After I contacted the company, I was informed via an email that the order was delayed and would arrive the following week, when no one would be available to receive a perishable shipment. While the order was still listed as processing and had not shipped, I emailed requesting cancellation and a full refund, or alternatively that shipment be delayed until August 3. I then called customer service three times. Each call went unanswered and disconnected after approximately 24 minutes. I also entered the company’s online chat, where the bot stated that I would be transferred to an agent, but no agent responded. My concern is not simply the delivery delay. It is the inability to reach anyone to stop or reschedule an unshipped frozen-food order after the company changed the delivery timeframe. A company selling perishable food should provide accessible, timely customer service when shipment timing changes.

Happy customer

I have been ordering from Butcherbox for several years now and have been very happy with them. I appreciate knowing I will have good quality meet delivered on a regular basis and don’t have to worry about finding it elsewhere. It comes well packed and I have only had one issue with the meat being partially defrosted when I got it but they replaced the order and it has not happened again. I like the variety of meat available and the add-ons and sales.

I've had butcherbox previously (a few…

I've had butcherbox previously (a few years ago). I saw all of their recent ads for free ribeyes and I thought I would start it again. After two weeks of attempting to select my proteins, the website continues to fail. I've tried going through their customer service chat function and I'm 400th in line (each time I try) and it goes down in number by about .01 every hour. The quality previously was good but the service and website now are horrible. All that to say, I know Trustpilot is pay to play so Butcherbox will just pay to remove this. Here's hoping it will stay up long enough for them to see it and try to figure they're stuff.

Butcher box customer service

Butcher box customer service, for me, has tanked and I will begin looking for a new provider. I needed to postpone a delivery and sent emails to accomplish this. All I got back were responses and case numbers. Then I decided to call, waited 20+ minutes and listened to music. Gave up and tried again 3 more times and finally got connected after a 13 minutes of music and finally got the order delayed even after receiving an email the day before that said it was being shipped in 1-4 days. All that to say this: It is my impression that Butcher Box has now farmed out their customer support to a third party (Zen Desk) and it is terrible. Furthermore, when I was finally able to connect to customer service via the phone, it was my impression that I was talking to an AI agent (named JoAnna) and not a real person. Actually, it was quite obvious. So, nice try Butcher Box, I am going to a different supplier. Your product is good but your "new and improved" customer service is a loser.

I was with Butcher Box for around…

I was with Butcher Box for around 10yrs. They changed the website and made it way more frustrating to navigate so I unsubscribed. In a world where tech makes websites simple and easy to use, they chose to make theirs difficult. So much so that it inspired me to unsubscribe, rather than deal with it. You can’t go backwards with ease of use. The meat was fine, a lot of packaging was always punctured because it was clear they literally throw frozen meat in a box puncturing packaging.

Terrible delivery and customer service!

Butcher box was great when we first signed up about 2 years ago. In the last 6 months or so they have progressively gotten worse and worse, delivering food in our box with tears in the chicken packages. Our last delivery, 7/20/26 was delivered completely thawed and warm. I've tried contacting them through email and phone and have gotten no response. I sat on hold on the phone for over 20 minutes and then they said there were no agents available and disconnected the call. Fed up with them, we have given them time to fix the issues and it just keeps getting worse. Delivery service and quality (tears in packaging) are terrible.

Butcherbox has been a great meat…

Butcherbox has been a great meat delivery experience, I subscribed almost when they started and it has saved me loads of money on meat over the last 5 or so years.

Great Product

Great Product Reliable Service

most of my meat was partially defrosted

Read this Before Subscribing

While the product is great, the customer service is abysmal. When I needed to change payment information, I was unable to make those changes on the website. After repeated emails resulted only in being shuffled from one AI "representative" to another with no attempt to resolve the issue, I ended up closing the account we used for Butcherbox and sent several more emails requesting that my account be closed-- with no response. Butcherbox keeps trying to charge my closed account and I keep getting messages that a transaction was declined. Phone calls? It is impossible to speak to a human being.

I’ve been using Butcher Box for over a…

I’ve been using Butcher Box for over a year and love the food. All high quality and taste is excellent. I highly recommend it!

I’m super frustrated with this company

I’m super frustrated with this company. I ordered a gift box for Father’s Day( a late gift) and when it arrived in some of the meat was thawed to unsafe temperatures. My parents informed me that the sausage, pork chop, and hamburger were thawed to anywhere from 42 to 54 degrees. The only pieces that weren’t thawed were the ones directly under the dry ice. I called Butcherbox the day it arrived but they were closed so I left a message through the chat. I didn’t hear back so I called back again the next day. After speaking with an agent I am incredibly disappointed by resolution. Since only 3 of the items were ruined they wouldn’t replace them (apparently you need 4) so the only recourse they could give was to refund me 18.00. 18.00 on a 100 dollar order (22 when I said that was unacceptable). All I wanted was the items replaced. Now I will never use this company again and I’ll be discouraging others from using them to. Completely unacceptable. I got a measly refund and still need to replace the gift for my dad.

Simple

Simple, fast, and quality products.

I have been with Butcher box for many…

I have been with Butcher box for many years now. I love their flexibility on my order timelines and of course the fresh cuts of meat. I would give them 5 stars on everything however I am not that fond of the grass fed steaks, just my taste buds.I stick with the pork, chicken,and I do like their grass fed hamburger and smash burgers. Thanks Butcher Box

I liked the breaded items

I liked the breaded items, especially the cod. However the steak bite I had were stringy and tough. The ground beef is acceptable.

I'm done. Subscription canceled, Avoid these hacks

My first order has open/split packaging, and what I received was not what I ordered. Certain products are described as one thing online, and are not the same when they arrive. The customer service is the worst I've ever experienced, and after 25+ emails back and forth from multiple reps, where I had explain my issue over and over. I'm done. Subscription canceled, despite owing me product.

Great company!

Great choices and excellent record of on-time delivery with no loss of frozen food.