ButcherBox

steadily downhill for years

ive been a butcherbox customer for a couple of years. Their customer service has gotten much worse in that time, and their failures to deliver safe, properly-packaged meats has, in kind. Nowadays, i rarely receive an order without something that is damaged and unsafe to eat, and getting them to rectify their mistakes takes multiple emails and is, frankly, more trouble than it is worth. I am cancelling my subscription and would encourage anyone to be wary of doing business with them. The lip-service in their formulaic, canned response, below, is indicative of their overall approach. "we are sorry, we hope we can do better", and then they simply don't. My current issue with them is still open! They haven't even made the effort to solve the current, ongoing issue with my most recent order, even as they say they are striving to improve! laughable, at best.

Try It

I have been ordering ButcherBox for quite a few years now. Their meat is delicious, it’s well packaged, and it’s so convenient! I love that they have deals that you can add to your next box. And I really appreciate that you know what you’re getting - high quality and sustainably sourced meat that tastes amazing!! I’ve had a few minor issues with boxes over the years, but they have always quickly made it right. Their customer service team is great to work.

Completely frozen

Item arrived still frozen with dry ice still present.

The best meat

The meat is top quality. Delivery is quick and the prices are great.

ButcherBox is always great, But!

ButcherBox is always great. But this shipment was short the lobster I ordered. Shortages happen, but there was no notification or credit. I had to call to get credit for the missing item. The list on the box showed the lobster was in the box, but it wasn’t…

Prices good compared to other…

Prices good compared to other companies. Good deal on add ons. Love all the products except the chicken breasts. Tough and stringy. Hope you find a new supplier. Delivery is always good and packaged cold with dry ice.

Long time customer

Ive been ordering ButcherBox for years. The quality of the meat, chicken and seafood is always 5 star! But I also appreciate the customer service. Ive had to postpone a delivery on several occasions and its always been a hassle free process. I had one issue in all these years where I received the wrong item in the box. I kept the item which was delicious btw and they added the correct item to my next box, no additional charge. Great quality meats, great value and great service!

Sirloin Tips Credit

I was given a credit for the sirloin tips instead of replacement with something similar becuase I did not want the same thing and stopped ordering it. The sirloin tips kept getting worse and worse in quality.

The food is excellent, the delivery is poor.

The food is excellent. The cost is a little high. Using FedEx as you delivery system is a poor choice. Package was damaged by FedEx and mark undeliverable. Required to get a new order.

Your your ribeyes are not as good to me…

Your your ribeyes are not as good to me as they used to be. I’m finding more and more fat on them. I know it’s a how do you say fatty or type of steak but there’s so much more so far that’s my only complaint in fact a couple months ago I was going to switch to a different company, but the next two months were much better. This last box that I got lots of fat on the ribeyes more than usual.

ButcherBox delivers quality products at…

ButcherBox delivers quality products at good value. I very much appreciate grass-fed and finished beef, pastured pork, and GMO-free meats without antibiotics. The web site is easy to use and stocking my box is almost an adventure. I also like the flexible delivery scheduling to meet my needs.

The meat came on time

The meat came on time. We ordered saloman but the package saide 8 servings. We received 6. That was disappointing but everything else was fine.

Always great neat and perfect portions

Orders are easy to adjust or change

Orders are easy to adjust or change. There are always many options to choose from and the sales are great.

So far the product hasn’t disappointed…

So far the product hasn’t disappointed us. Meats are real tender and arrive still frozen in this heat in Florida

The meats and chicken seem to be high…

The meats and chicken seem to be high quality, very satisfied with your service and delivery

Company does well with stocking by box…

Company does well with stocking by box well! And always live timeliness

Should open box to check meet.

I received package half defrosted and blood leak when retrieved from box. All ice was gone, except 1/4 of one bag.

The box came broken

The box came broken. Some of the meat was spilling out. Luckily I was home so was able to refrigerate on time.

It looks like all the Grass Fed and…

It looks like all the Grass Fed and finished Ribeyes are looking flat and very misshapen in their packages. I am not sure how they taste but I don't like the looks of them. Other shipments never looked like this. Disappointed in this shipment.