Best price anywhere!
I’m was looking for the best price on new hearing aids. From start to finish I found that with Buybearingaid.com, and their customer service this far has been stellar.
About Buyhearingaid
Data updated- Website
- buyhearingaid.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 71% (5/7)
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Is Buyhearingaid legit?
Buyhearingaid (buyhearingaid.com) has a 4.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
I believe they know what they are doing…
I believe they know what they are doing and, although my aids didn't work out for me, my experience with the firm and the quality was very good. They stand behind their products.
Needs to be a little more professional due to the amount of purchase
Purchasing was easy but the billing receipt was rather primitive. It did not have my name on it nor did it have the method of payment. The company employee was very nice and emailed me the information I requested about my purchase.
I was trying to find a hearing aid for my 90 year old aunt.
I was trying to find a hearing aid for my 90 year old aunt. Buyhearingaid was recommended. I ordered a Phonak and now she is hearing again. Although the hearing aid is great, what impressed me the most was the service I received. The staff was always there to answer my questions any go to great lengths to help. By the way, the tootsie rolls in the box was delicious.
The delivery is slow still waiting
Super sales customer service from Mike…
Super sales customer service from Mike Smith, excellent pricing, and Charity the audiologist is great!
I tried to cancel the order
I tried to cancel the order. I am still now trying to do a return. I am still trying for response!
No after-purchase service at all
I’ve worn hearing aids for over 50 years, and this has been the worst customer service experience I’ve had across all sellers. I requested an adjustment, as they arrived with many problems on the settings. No one replied to four emails, and a phone call was never scheduled. I finally called them to return these, but they have ignore the request, even after I called them to request return instructions. There is simply no after-purchase care, and this company should be avoided.
Reply from Buyhearingaid2026-07-14
Hi Ryan, Thank you for your feedback, and I'm sorry for the experience — after 50 years of wearing hearing aids, you deserved far better than unanswered emails and a call that was never scheduled. That initial failure is on us, and I understand your frustration. As soon as your message reached me, I replied directly, shared our support line and email, and raised a ticket to get you an appointment with our audiologist to correct the settings. By then you'd understandably decided to return the devices, which we've honored — your refund is being processed. The offer still stands if you ever want to give us another chance: reach me directly at (888) 575-4718 or [email protected]. We're also fixing how our support team handles requests so no customer has to chase us for a reply again. Thank you for your patience, and again, my apologies.
They work great
Everything was good but I was hoping for a Bluetooth connection with these hearing aids
Professional service when I needed it
I needed a replacement hearing aid charger while traveling when I left mine at home. I found this company online and was initially a little cautious, wondering if I would receive the correct charger. Instead of simply pointing me to a product, while in chat, I believe the owner took the time to ask for my hearing aid model and serial numbers to make sure I received the exact charger I needed. He understood that I was traveling and couldn't afford to be without a way to charge my hearing aids. He shipped the charger immediately so it arrived at my hotel in time for me to continue my trip without interruption. The charger was exactly right, and the service was exceptional. If you need hearing aid accessories and want to be confident you're getting the correct product, I would not hesitate to recommend this company.
Reply from Buyhearingaid2026-07-04
Thank you for your thoughtful review. We're pleased we could get the right charger to you quickly and keep you connected during your travels. We truly appreciate your trust and your recommendation.
I still have not received this order
I still have not received this order. Not even a tracking number to this day!!! I’ll appreciate it if someone in your company can correct this problem.
Thank you Mike
Thank you Mike, for great customer service and taking care of my hearing needs. The hearing aids (Oticon-Intent 1) are wonderful !
Reply from Buyhearingaid2026-07-04
Thank you for your kind review! We're delighted to hear you're enjoying your Oticon Intent 1 hearing aids. It was a pleasure assisting you, and we truly appreciate your trust in BuyHearingAid.
The hearing aids were programmed to my…
The hearing aids were programmed to my hearing test.
Reply from Buyhearingaid2026-06-23
Thank you for your review! We're glad to hear the hearing aids were programmed successfully to match your hearing test and hearing needs. If you ever need any adjustments or support, we're always here to help.
Mike was an awesome guide to finding…
Mike was an awesome guide to finding the best hearing aid for me and purchasing it at a super price! Also, working with their audiologist was an incredible experience in learning about my new hearing aid and how best to use it!
Reply from Buyhearingaid2026-06-23
Thank you for your wonderful review! We're delighted to hear that Mike and our audiologist provided a great experience. We truly appreciate your trust and support.
Updated Review
Great service when they are trying to sell there products nobody ever gets back to you when you want to do a return. Seems there was a lack of communication. They promptly reached out and made things right. I can’t comment on there product as I have not tried it and going with another brand.
Reply from Buyhearingaid2026-07-04
Thank you for updating your review. We appreciate your feedback and are glad we had the opportunity to address your concerns. While we're sorry you chose a different brand, we wish you the very best and appreciate you giving us the chance to make things right.
Glad to get these unique hearing aids
Easy to work with and they preprogrammed the aids accordingly to my audiogram. They are better than my older ones. The only disappointment is the color of the hearing aids. It wasn’t discussed at the time of the special order. So, partially my fault. I will use them again in the future.
Reply from Buyhearingaid2026-06-23
Thank you for your review! We're glad you're enjoying your new hearing aids and that the programming has worked well for you. If you'd prefer a different color, please feel free to contact us at [email protected] and we'll be happy to discuss the available options. Thank you again for your trust and support!
I purchased a pair of Oticon Intent 1…
I purchased a pair of Oticon Intent 1 and received them in five (5) days without programming as requested. They arrived via FedEx. They are as advertised including the charging station. Great service and a wonderful customer service team!
Reply from Buyhearingaid2026-06-10
Thank you for your wonderful review! We're delighted to hear everything arrived as expected and that you had a great experience with our team. We truly appreciate your support and are always here if you need anything.
slow
slow, hard to contact, have not sent return label to return hearing aids
Reply from Buyhearingaid2026-06-10
Thank you for your feedback. We believe the issues mentioned in your review have now been fully resolved, including the processing of your refund. If you feel your experience has improved, we would greatly appreciate it if you would consider updating your review to reflect the final outcome. If there is anything further we can do to assist, please feel free to call us at (888) 575-4718. Thank you for your time and support.
Can’t seem to get an adjustment or get an answer about sending me domes.
Can’t seem to get an adjustment, and I don’t have any domes that I can use. They sent me a packet of domes that were the smallest domes I have ever seen. I am using a pair of domes that are from my old hearing aids and they have holes all over them from me cleaning them. The domes in the pack were not even a quarter of an inch. There was only one large dome and I was unable to get it on the hearing aid. I tried for about 20 minutes with no success.
Reply from Buyhearingaid2026-05-19
We sincerely apologize for the inconvenience. Please contact us directly at (888) 575-4718 or email us at [email protected] and our team will make sure your adjustment request and dome issue are resolved as quickly as possible. We’re here to help and will take care of this for you.
Mike and Charity are the BEST duo for…
Mike and Charity are the BEST duo for their company
Reply from Buyhearingaid2026-05-19
Thank you so much for your kind words and support! We truly appreciate it. It was our pleasure assisting you, and Mike & Charity are always here whenever you need us. Enjoy your new hearing aids! 😊