BuyWinesOnline.com

Fantastic customer service

Fantastic customer service. I dealt with a young lady named Anna that was great. Always satisfied with my purchases from here!! Would highly recommend!! A+

I placed an order a few months back and…

I placed an order a few months back and apparently they forgot to ship it til I called. I placed another order at the beginning of July and was supposed to arrived on the 10th, it didn’t, the carrier said there was no adult to sign for at Walgreens, carrier was supposed to reattempt the deliver next day, it didn’t. Wine package sat at 100 degree warehouse for 17 days and again, supposed to b delivered tdy. I was asked to accept the box open a bottle and it if it isn’t any good to return! I’m stunned they had the audacity to even suggest that. The agent was sweet and I was very sorry she works for a company with poor policies.

They have a great selection

They have a great selection, well packed for shipment. always quick service. I have used them several times.

I had a very disappointing experience…

I had a very disappointing experience with BuyWinesOnline. I paid an extra $34 for two-day shipping, but my order didn’t even ship for seven days because of a heat advisory. While I understand weather-related delays can happen, I don’t believe customers should pay for expedited shipping that isn’t actually provided. When I realized the order hadn’t shipped, I tried to cancel it, but I was told I couldn’t because it had already been palletized. Unfortunately, I left for a planned vacation before the delayed shipment was finally delivered, and because an adult signature was required, the delivery was unsuccessful. I contacted customer service to see if they could either reship the order or cancel it. I was told I would have to pay another $34 to have it shipped again, or if I canceled, I would be charged another $34 plus a restocking fee. Out of the $108 I had already paid, I was only refunded $43. I understand that companies have policies, but I feel they should also take responsibility when they are unable to provide the expedited shipping service that customers paid for. The lack of flexibility and the financial penalties left me feeling like I was paying for delays that were outside of my control. Based on my experience, I will not order from BuyWinesOnline again.

You had the wine I wanted

You had the wine I wanted. You delivered right on time. What more could you want? Thanks for a great service!

July 1

July 1, my order, 448882, was placed so that it would arrive before July 4th. Today is July 7th, 448882, is still undelivered.

Buy wines here a lot!!!

Buy wines here a lot!!!! Never ever had an issue

Beware shipping from this company...

They claim to temperature control the product they ship but that's happy talk when their shipping requires 5 days on a UPS truck in the middle of summer. The cooler packs died long ago and my wine arrived at 87 degrees. Needless to say, it's toast. They should create a better chill system, expedite their shipping, or deny orders requiring 5 days to deliver during summer. My great chrd has become useless swill.

The Company is Outstanding

The product is outstanding! The customer service is unparalleled, and the price is unbeatable.

BUYER’S BEWARE

BUYER’S BEWARE. This was the most horrendous experience of my life . I ordered a $210 bottle of wine and paid an extra $50 to have it delivered overnight . Cut to . the bottle didn’t arrive until 3 days later . I was told that they would NOT refund any of the fee they charged for overnight service insisting it was attempted to be delivered twice , which it was not . I spoke to a very rude supervisor who hung up on me because I referred to her as “dear” which is an endearing southern term btw. I will NEVER trust or shop at this ridiculous establishment again . If you’re going to have a shop and overcharge customers , lose the attitude and train your supervisors better. If you’re going to use Fed Ex as your courier , take responsibility for their mess ups or go with a courier more reliable . Just a rude, overpriced and nasty experience .

My wine bottle came safely!

BUYwine had my wine i couldn't get…

BUYwine had my wine i couldn't get locally which makes it great to have great shipping

I'm a New wine drinker

I'm a New wine drinker, so just testing the taste's🤣

Great selection and Easy to purchase.

Great selection and Easy to purchase. Customer service was also quick to reply and very helpful!

Promises met 👍🏼

Great experience

I had a glass of wine at a local restaurant in NM and fell in love with it. Turns out nobody in NM sells it by the bottle. I was so excited when I found this site and they had my wine. The bottle cost less than the single glass had. Shipping was as much as two bottles which was kind of a bummer, but when I opened it, it was packaged so well to keep them from breaking. Someone over 21 did have to be home to sign for the package. Easy enough. The wine was just as good as I remember and I’ll definitely order more. I’ve been eyeing some of the combo boxes to try some different ones. Customer service was also great. My Apple Pay accidentally put my old address when I was checking out. I emailed right away asking to correct it and I had a reply within 24 hours confirming they updated my address and sent me a new order confirmation email. Very happy with this company.

My package was lost on FedEx’s end

My package was lost on FedEx’s end. I worked with Lupe who worked diligently with FedEx to find out what happened and what resolution could be formulated to get my package to me. With Lupe’s help, I received my package in less than 48hrs. I appreciate all the hard work that was put in to getting me my wine!

I’m hock

I’m hock, great selection, great price

Kristina went above and beyond the call…

Kristina went above and beyond the call of duty to rush our delivery for a birthday party gathering. She was excellent and really made a difference for us!!

Con artists

Con artists! Don’t buy!!!!!