At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Written by the business, not verified by us.
Is Byte legit?
Byte (byte.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-24.
Complete scam. Took my money for the impressions and then told me I wasn’t going to be given the retainers and refused to give me a refund even though I was told I was getting one. I continue to contact them and I am being ignored.
Reply from Byte2024-12-18
Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you’ve faced, and we understand how frustrating it must be to feel ignored and unsupported. This is certainly not the experience we want for our customers.
To resolve this, we’d like to review your case and ensure that the appropriate steps are taken. Please reach out to us directly at [email protected]. We’ll make sure your concerns are prioritized and connect you with the right team to help resolve your situation.
We sincerely apologize for the frustration this has caused and appreciate your patience as we work to address your concerns.
Extremely slow to respond, poor fit and sharp edges on aligners, incomplete alignment I felt like I need additional aligners and I cannot get any support.
Terrible service. Aligners arrived October 16th and only weeks later on November 6th, received safety notice of issues with product and advised to discard items but Byte team does not response to messages and had not provided refund. Raise dispute to credit card company and BBB.
Reply from Byte2024-12-18
Thank you for sharing your experience. We sincerely apologize for the frustration you’ve encountered. This is certainly not the level of service we aim to provide, and we understand your disappointment.
To assist you in resolving this matter, we ask that you reach out to us directly at [email protected]. We want to review your situation, ensure your concerns are addressed, and connect you with the appropriate team to process your refund as quickly as possible.
We deeply regret the frustration this has caused, and we are committed to working with you to find a resolution.
I will copy the email for best explanation.
"Unfortunately, we are experiencing a service outage that is affecting our ability to process orders. We hope it will be resolved soon for you. Please visit our website for the most current updates.
Have a great day!"
Meanwhile they take your money.
Reply from Byte2024-12-18
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it can be to encounter delays, especially when it feels like your concerns are not being addressed promptly.
To assist you further, we ask that you reach out to us directly at [email protected]. We will review your situation and ensure that the appropriate steps are taken to resolve it as quickly as possible.
We truly appreciate your patience, and we are committed to doing everything we can to address your concerns.
I completed the impression kit. It was supposed to have been scheduled for a pick up. USPS didn't pick it up on the first day so I left it in the mailbox for it to be picked up the second day. It wasn't picked up. On the third day, I received an email from USPS that they had picked it up. I went to my mailbox, they hadn't picked it up, so I hand delivered it to the post office. The next thing I heard from byte was that the company was not making liners of any kind due to some kind of issue...
Reply from Byte2024-12-18
Thank you for sharing your experience, and we sincerely apologize for the frustration. We understand how inconvenient this situation has been, and we appreciate your patience.
We would be happy to address any concerns you have and do what we can to help. Please contact us directly at [email protected].
We appreciate your patience, and we are committed to doing everything we can to address your concerns.
The worst aligners ever! I have had nothing but issues. The customers service wants you sign contracts constantly and not help you with sending new aligners because the ones you have don’t fit! I can’t believe how bad this experience has been and no one will seem to help!
Reply from Byte2024-12-18
Thank you for sharing your feedback, and we are truly sorry to hear about the issues you've experienced. This is certainly not the experience we want for our customers, and we understand how frustrating it must be to feel like your concerns are not being addressed.
We would like to review your case and do what we can to help. Please reach out to us directly at [email protected]. We are committed to resolving this for you and will work to connect you with the appropriate team to assist.
We appreciate your patience and are here to help get this resolved as quickly as possible.
Having a really hard time with this company. The aligners they gave me, gave me bucked teeth and they keep sending me new kits to make a new impressions and denying that any of them are usable. I've sent in about 4-5 new impressions (which are tedious to do) and they say none of them are acceptable. This has been going on for over a year now and I can't bring myself to make another impression. It's like they're pranking me at this point. I tried reaching out to them again and they said it might be a Dental issue and have no dental problems at all. I really want a refund. This has been stressing me out for over a year. It's not worth it.
Reply from Byte2024-12-18
Thank you for sharing your feedback, and we sincerely apologize for the frustration and stress you've experienced over the past year. We understand how disappointing it must be to feel like your concerns are not being addressed. This is certainly not the experience we want to provide, and we regret the challenges you've faced.
To assist you further, we would like to review your case more closely and ensure that we get the right support to resolve this matter. Please reach out to us directly at [email protected]. We will make sure to connect you with the appropriate team to discuss your options.
We appreciate your patience and are committed to finding a resolution that works for you.
Thank you for sharing your feedback, and we sincerely apologize for the delay in receiving your order. We understand how frustrating it must be to wait longer than expected.
To assist you in resolving this, please reach out to us directly at [email protected]. We will review your case anddo what we can to help.
We appreciate your patience and are here to help get this sorted for you.
My teeth are better than they were, but my final result isn’t as great as I expected. I still have teeth that are jutting out, but it’s too expensive to do it again.
Thank you for sharing your feedback, and we sincerely apologize for the lack of communication.
At this time we have paused the shipment of new aligner orders. We would be happy to address your concerns and provide any updates that we have. Please reach out to us directly at [email protected]. We will review your case and do what we can to help.
We appreciate your patience and are here to help.
My order was cancelled without my knowledge
(NOT sure why) - Card was debited, then credited…
Reply from Byte2024-12-18
Thank you for sharing your experience, and we sincerely apologize for the confusion and inconvenience caused by the cancellation of your order. We understand how frustrating it must be. We would be happy to address any questions or concerns you have. You can contact us directly at [email protected].
Everything seemed normal and legit, there was great communication, received my impression kit, sent them back, then got an email saying they were shutting down temporarily and I would receive a refund for my impressions kit. No communication since, never received my refund, no updates to my personal profile, will not ever try to use again.
Someone contacted me daily up until I ordered my aligners and paid in full on 9/23/24. Since then, I have not been able to contact anyone to check the status of my order or refund. Transaction was never posted to my account. Money from my HSA was used and now my taxes will be negatively affected since the money was withdrawn and no medical service provided.
First person I spoke with was great but now that I am trying to contact someone because my aligners haven't arrived I am not hearing back from anyone. No one answers the phone
Treatment was not as planned by the time my last aligner was completed. Made some difference, but not where they said I would be. Sent in a re-order impression kit 9/26/2024, no update to when I will get my new aligners. I was told they were being printed in the lab, since then no response. I keep getting a runaround with new things to-do, but no real answers. Do not give your money to Byte, do not trust them to support or listen to you as a paying customer. You cannot trust them to do what they say they are going to do. I am so disappointed. You will not get a refund, just do not do it.
Very unsatisfied, Byte even reached out to me and when I had showed them that I had all my pictures and responded to all their emails they just stopped responding I have yet to pay these people because my teeth look the same no way in hell I'm paying 2500$ for some retainers when I still have gaps in my teeth and NOBODY responds, do your self a favor and save a little more money and go to a dentist you'll thank me. Never again horrible experience, I would truly love for byte to remove the cost off my account but im nit holding my breath. Just save yalls money stuck with the dentist becuase now not only do i owe byte 2000$ and something dollars i now have to go to the dentist to see if we can fix my teeth correctly and i have to spend more money.... like my daddy use to say... pinchin pennies will cost ypu dollars.... just becuase some companies price point is attracrive dont go straight to them do your research! Like i should have.
Did 4 rounds of adjustments with Byte. Not one of them gave me the results promised. I will never recommend Byte to anyone. Don't waste your time and, especially, your money!
