At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Written by the business, not verified by us.
Is Byte legit?
Byte (byte.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-24.
Absolute sham of a company! They are under investigation for not doing their due diligence on customers prior to treatment. I am now being sent back and forth with the payment company and Byte in regard to my refund.
Edit: their automated responses to their reviews just repeat the above back and forth FYI!
Reply from Byte2024-12-18
Thank you for sharing your feedback. We’re very sorry to hear about your experience, and we understand how frustrating it must be. Please know that we take all customer concerns seriously and are committed to addressing this matter as quickly as possible.
To assist you further, we’d like to review your case and ensure we are doing everything we can to resolve this. Please reach out to us directly at [email protected]. We’ll work to connect you with the appropriate team to help facilitate your refund and address any ongoing concerns.
We truly value your feedback and are dedicated to finding a resolution for you.
Took my impressions, waited patiently and was informed shortly before my aligners were shipped that they had FDA issues and stopped production at large. I have been waiting for over 1.5 months for my 3.4k refund and they have not been helpful whatsoever. Currently waiting on PayPal to try and get my money back.
Reply from Byte2024-12-17
We’re truly sorry for the experience you’ve had and the delay with your refund. We understand how frustrating this must be and want to help resolve this for you as quickly as possible. Please reach out to us at [email protected] so we can review your case and connect you with the right team to provide an update on your refund status.
Thank you for your patience, and we look forward to assisting you further.
I was promised a full refund for $2599 and never got it. Now I can't even call the company. They put the refund request in on November 4th. The first time I called they told me it would take 14 business days. After the 14 days I called again and they told me 30 days. On the 30th day I called and they told me they finished the refund and to call my bank. My bank did not receive the refund. When I tried to call Byte back they flagged my number and will not answer.
Reply from Byte2024-12-17
We’re sorry to hear about the trouble you’ve experienced, and we want to help get this resolved for you. Please reach out to us at [email protected] so we can review your case and connect you with the right team to provide any updates we have.
We appreciate your patience and look forward to assisting you further.
Tracking your order is impossible. I was one of the unfortunate ones that placed my order shortly before the company decided to hold all orders. They sent out cancellation notice at the same time that my aligners were due to be shipped. I still have a purchase dispute filed with Affirm due to no receipt of product and Affirm still reflects the dispute is open. Communication from this company regarding their current hold on new orders is terrible
Reply from Byte2024-12-17
We sincerely apologize for the confusion and frustration you’ve experienced regarding your order. We understand how difficult this situation has been, especially with the lack of communication. Please reach out to us at [email protected], so we can review your case and connect you with the appropriate team to assist you with your dispute and provide updates. We greatly appreciate your patience as we work to resolve this for you.
Absolutely horrible. I received an impression kit was approved for aligners spoke with an advisor and paid for my aligners with third-party financing through Affirm. Then byte Contacted me and retracted my aligners and saying that I was going to get a refund within “ 30 days”. It’s been over 2 1/2 months. I cannot get a hold of anyone within this company. I have called, emailed, gone to the Better Business Bureau, and I’m working with a consumer attorney at the moment to sue this company. Affirm has been contacted as well considering Byte charged $2400 To my Affirm account and has yet to refund, I have stopped making payments for an item that I never received and it has cost my credit over 100 points. It is criminal. They are horrible at communication. If you call the main line, it goes straight to a voicemail that says all of their agents are busy and to email them which they never get back to you as well. This company is horrendous.
Reply from Byte2024-12-17
We’re extremely sorry to hear about your experience, and we truly understand how frustrating and upsetting this has been for you. We apologize for the lack of communication and the delays. We take matters like this very seriously and want to resolve it for you as quickly as possible. Please reach out to us directly at [email protected] so we can review your case and ensure it’s forwarded to the right team to assist you. We’re committed to resolving this and providing any necessary updates. We understand the impact this has had on you, and we appreciate your patience as we work to address this issue.
I paid for my all-night aligners, and a week later I got a tracking number for the box. 5 weeks after my payment I still haven’t received my aligners and so I emailed support just asking for an update. I few days later I received an email back saying my “aligners will no longer be ordered and a full refund has been issued.” They said it could take up to 30 days to get my money back, it’s been 3 weeks and I’m crossing my fingers. I am just confused why they cancelled my order after taking my money and me asking them for a shipping update. This interaction just left a bad taste in my mouth.
Reply from Byte2024-12-17
We’re truly sorry for the confusion and frustration this situation has caused. We understand how disappointing it must be to have your order canceled after payment and to be left waiting. We would be happy to address your concerns and do what we can to help, please reach out to us at [email protected]. We’ll review your case and provide any updates we have. Your feedback is valuable, and we want to make sure we resolve this for you. Thank you for your patience, and we look forward to assisting you further.
Byte has suddenly stopped all treatments. I was straightening my teeth with them for over a year and then, I think they got sued - now they are withholding my retainers from me and saying they cannot continue with treatment until they get some kind of permission from a dentist. I think the news and BBB needs to get involved because I assume this is now happening to thousands of people who already paid and straightened their teeth only now to not be able to obtain the retainers to keep them straight. I'm at a standstill!
Reply from Byte2024-12-17
We sincerely apologize for the disruption to your treatment and understand how frustrating this must be. We want to assure you that we are committed to resolving this issue as quickly as possible. Please reach out to us directly at [email protected] so we can review your case and connect you with the right team to help. We appreciate your patience and are working hard to address these concerns. Thank you for bringing this to our attention, and we’ll do everything we can to resolve this for you.
Just got off phone with Byte. They've shut down their process to make aligners. Sounds like their aligners aren't doing what they're supposed to. Was told to see my dentist to confirm I'm still a candidate. Stay away
Reply from Byte2024-12-17
We’re sorry to hear about your experience and understand your frustration. Due to recent regulatory changes, we’ve temporarily paused production to ensure that all treatments are safe and effective. We want to ensure that treatment is progressing as it should, so we’re asking patients to confirm their eligibility with their dentist. Please reach out to us at [email protected], and we’ll be happy to help review your case and provide further assistance. Thank you for your patience as we work through these necessary adjustments.
I have payed twice for my impressions, 2 months ago. They were in contact with me. I returned my impressions a month and a half ago, what is there communication problem. No phone call, no email, not anything, not even responded that they received them.
Reply from Byte2024-12-17
We sincerely apologize for the lack of communication and the frustration you’ve experienced. Due to recent regulatory changes, we’ve temporarily paused processing new orders and treatments to ensure the safety and effectiveness of our services. We understand how important it is to stay informed, and we regret the delays in updating you on the status of your impressions.
Please reach out to us directly at [email protected] so we can review your case and confirm the status of your impressions. We’ll ensure that your concerns are addressed and provide any necessary updates.
Thank you for your patience as we work through these changes.
They cancelled production sent me an email saying they would refund me and then didn't and now I can't get a hold of anyone to get the refund.
Reply from Byte2024-12-09
Thank you for sharing your concerns, and we sincerely apologize for the frustration this has caused. Please reach out to us at [email protected] so we can review your case, connect you with the appropriate team, and do everything we can to help resolve this issue.
We appreciate your patience, and we’re committed to making this right for you!
Started my Byte program in 2020 during the pandemic. Really wanted to get something done that year, given the circumstances and limited options for recreation. I chose Byte because they guaranteed I would be happy with my smile, even if alignment shifted. I was hopeful for the results yielded to be aligned perfection, and instead went through all of the original trays to still see some imperfections and incomplete tracking. I was not asked to send any forwarded Xrays, doctor notations, approval from my dentist for being a proper candidate for Byte, ANYTHING. It was an onboarding of a questionnaire of which consisted of a few questions that the potential "patient" could fill out incorrectly due to ignorance, subjectivity, etc. I suffered gum recession, gum and tooth sensitivity, bleeding, and irritation of a bony protrusion I have that is medically referred to as mandibular tori. I sent pictures of my entire mouth from every angle prior to them sending me the tray kit, which clearly indicate the presence of these factors of concern. They did not make mention of any contraindications regarding this visible condition, and I was under the impression that pain was normal to feel with alignment due to what I had always heard about braces, tightening/adjustments, etc. I was not privy to the fact they were not following FDA guidelines in pursuing a dentists approval, Xrays, previous care rendered and notations about conditions etc. They were just happy to make a sale, as quickly and efficiently as possible. At the expense of my dental health and gum health. Please if you are considering this company, DON'T DO IT!!! They are not qualified, and the FDA is investigating their practices! There are customers having to pay their orthodontists to CORRECT the problems Byte caused them! I paid in full for them to not honor their lifetime "smile guarantee", and contacting them once they've gotten your money makes it nearly impossible to get ahold of anyone. I am seeking a refund currently, and if not successful in that venture, litigation arrangements will be made.
Reply from Byte2024-12-17
We’re truly sorry to hear about your experience and the challenges you’ve faced. We take all feedback seriously and deeply regret that you’ve experienced these issues. Your dental health and safety are our top priority, and we sincerely apologize for the pain and discomfort you’ve encountered. We are committed to ensuring that all customers receive the best care possible, and we are currently working to align our processes with updated guidelines. Please reach out to us at [email protected] we would be happy to review your case and do what we can to help. We want to make this right and provide support to resolve this issue.
Thank you for sharing your feedback with us, and we are committed to doing everything we can to assist you in resolving this matter.
Absolute waste of my money. I have a single problem with my teeth, one tooth pushed back/crooked, nothing else at all. This was put on my profile as the only problem area I had. After months and new aligners the tooth had not moved at all. They eventually told me I could not extend my treatment any further unless I paid more.
The aligners are very weak and break and crack easily, so don't expect them to last long.
Customer service is bad, they don't answer quickly, were not concerned with keeping in contact when I had a problem or keeping me updated with the treatment or shipments.
Reply from Byte2024-12-09
We’re truly sorry to hear about your experience, and we appreciate you sharing your feedback. It sounds like we’ve fallen short in addressing your concerns, and that’s not the level of care we strive to provide.
If you’re willing, please reach out to us at [email protected] so we can review your case in detail, connect you to the appropriate team, and do everything we can to help. We’d also like to take this opportunity to understand the issues you encountered
Your satisfaction and results are very important to us, and we want to make this right!
Dont use it!!!! You won't get straight teeth and they won't fix them.
Reply from Byte2024-12-18
We’re sorry to hear about your experience and appreciate you sharing your feedback. Our goal is to provide effective treatment and support for every customer, and we regret that you feel we didn’t meet your expectations.
If there’s anything specific you’d like us to review or address, please don’t hesitate to reach out to us at [email protected]. We’re here to help and are committed to improving wherever possible.
Horrible customer service. No way to contact someone. My lower trays will not work any further because I cannot close my bite due to my bottom front teeth hitting my top front teeth. I also paid for a tray replacement which I tried to cancel and request a refund. Im done with top treatment and am not happy but still need a retainer to keep top teeth where they are at the very least while i seek orthodontic support elsewhere. This cost me $2100 and i cannot get anyone to reach out to me.
Reply from Byte2024-12-09
We sincerely apologize for the frustration and challenges you’ve faced. This is not the experience we want for any of our customers, and we’d like to make it right.
Please reach out to us at [email protected] so we can review your case, connect you to the appropriate team, and address your concerns.
Thank you for bringing this to our attention, and we’re committed to finding a solution for you.
Despite adhering to the treatment plan and wearing the aligners as instructed, my teeth have shifted in the wrong direction, becoming more crooked than they were before treatment. Additionally, I have experienced bleeding from my gums while wearing the aligners, which is extremely alarming and unacceptable. I have been trying to contact and everything keeps saying no one is available...
Reply from Byte2024-12-09
We deeply apologize for the distress and frustration this experience has caused you. Your health is our top priority, and we take concerns like this very seriously.
Please reach out to us at [email protected] so we can review your case, connect you with our team, and ensure your concerns are addressed as quickly as possible.
We’re committed to making this right and ensuring you get the care and support you need. Thank you for bringing this to our attention.
it is impossible to get help. they force requests thru the app so there is no record of my support requests. after a check in where I take and submit pictures, they ask if you are having issues. when you say yes, they ask you to take and send pictures. 1- I just sent pictures, and 2- when you send more you never hear back from them.... now I am locked out of the app, no one emails me, all their email come from do not reply email addresses... worst of all i keep byting my lip, my lip is so swollen and bleeding that I can only safely eat oatmeal and soup... it's a nightmare....
Reply from Byte2024-12-18
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to feel unsupported. This is not the experience we want for our customers, and we want to help resolve this for you as quickly as possible.
To address your concerns, we’d like to review your case in detail. Please reach out to us directly at [email protected]. We’ll ensure your case is reviewed and we connect you with the right team to help.
Your comfort and satisfaction are important to us, and we’re committed to finding a resolution. Thank you for bringing this to our attention, and we look forward to helping you.
Byte has been life-changing for our 16-yr-old! We were told by an orthodontist that he did not qualify for aligners. That doctor wanted to put him in 4 years of metal braces. (He only had a few crooked teeth in front, nothing complicated) Wow am I glad I looked into Byte! Our son did the entire system on his own, followed the program to the T, and had exceptional results! Byte suited our son’s lifestyle much better and got the job done in 4 months! I went through nightmare treatment years ago and my daughter’s traditional braces were awful! The worst doctor, $5k down the drain, etc. (she’ll be going to Byte for a touch-up) Byte is simple, drama-free, and far more equitable and affordable of an option. It is a great option for cases that are not terribly complex and for those who will follow the program and wear their aligners. Please have a clean bill of dental health first before proceeding with your impressions and only do so if your child is responsible enough to follow through. If you do not commit, the program will fail you. If you qualify and commit, you’ll likely have a great outcome.
I purchased the kit and sent my impresssions back only to receive no response. Huge waste of time and money. I’d rather pay 2x the price for professional ortho at this point.
Update: Cannot get ahold of them, the chat AI tells me to call a number that then tells you to make a request online. Online it says my professional is not available. No options to submit a report or issue. I will be reporting to my credit company and filing a dispute, as there is no way for me to contact a human at Byte to solve this case. Awful experience, I do not recommend to anyone
Reply from Byte2024-12-18
Thank you for sharing your experience, and we’re truly sorry to hear about the challenges you’ve faced in reaching us. We understand how frustrating this situation must be, and we want to resolve it for you as quickly as possible.
Please reach out to us directly at [email protected]. Our team would be happy to review your case and connect you with the right team to help address your concerns.
Your satisfaction is very important to us, and we’re here to assist you in getting this resolved. Thank you for your patience, and we look forward to working with you.
SCAM, they will try every way to not send the rest of your aligners. Their online presence recently stopped which is another sign that they took people's money and closed the business or whatever. Be aware of this kind of online scammers. I guess it's a new way to steal. I feel sorry for them, really.
Reply from Byte2024-12-18
Thank you for sharing your feedback. We’re truly sorry to hear about your frustration and the issues you’ve experienced. This is not the experience we want for our customers, and we understand your concerns.
Please know that we are here to assist and resolve any issues you may be facing. We encourage you to reach out to us directly at [email protected]. We would be happy to investigate this further and connect you with the appropriate team to help resolve your case.
We understand how disappointing this situation must be, and we are committed to addressing your concerns as quickly as possible. Thank you for your patience, and we look forward to hearing from you.
If i can do 0 stars i would! i mean the worst service ever. the way they hound you to pay them and buy from them is so consistent and then when youre a subscriber and paid lots of money for a FAILED Product service they ghost you. you are not their problem anymore they already have your money. Also i have gotten severe gum receding with byte aligners and plan to take further actio on this company! now they sent out a contract for anyone that subscribed to sign so they can cover themselves up and not reply to any emails with concerns! ridiculous !! do not recommend!!! go to Invisalign.
Reply from Byte2024-12-18
Thank you for sharing your feedback. We are truly sorry to hear about the issues you’ve faced. This is certainly not the experience we aim to provide, and we regret that you’ve felt unsupported.
We take concerns like this very seriously and would like to investigate your case further. To ensure we address this properly, please reach out to us directly at [email protected]. We want to connect you with the appropriate team to review your case and discuss any necessary next steps.
We sincerely apologize for the frustration this situation has caused and are committed to working with you to resolve it. Your feedback is important, and we appreciate your patience as we work through this.
