At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Written by the business, not verified by us.
Is Byte legit?
Byte (byte.com) has a 1.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-24.
Genuinely the worst company I have ever dealt with in my 50+ years on earth. Seriously, banks, insurance, the cable company, credit cards, of any business Byte is the worst. My experience with Byte was beyond terrible. From day one, I had to threaten to cancel my order to get my aligners shipped. Then the communication throughout the treatment was abysmal up until and including refunding me and canceling my treatment because of an FDA action. I had to ask six times why I was being refunded before getting an answer. There were several people along the way who really tried to be helpful but were hamstrung but how poorly run and managed the company is. Won't be surprised to hear that Byte goes bankrupt once the investor capital dries up. It's just not possible to run a functioning business this way.
Reply from Byte2024-11-15
We’re truly sorry to hear about your negative experience with Byte, and we sincerely apologize for the frustration and inconvenience you've faced. We understand how important communication and consistency are throughout the process, and we regret that we didn’t meet your expectations in these areas.
We are currently reviewing certain regulatory requirements, which has caused delays in processing and customer support. While we understand this has been a difficult experience, we want to assure you that your concerns are heard and will be addressed. If you would like to further discuss your case, we are happy to connect you with the right team to work towards a resolution.
Please reach out to [email protected], and we’ll do what we can to assist you moving forward. Thank you for your patience.
I got my kit and completed the kit, the delivery was fine getting here. When I shipped back my finished kit they sent me a refund and I never got the aligners.
Reply from Byte2024-11-15
We apologize for the inconvenience you've experienced. Due to a review of certain regulatory requirements, we have made the decision to voluntarily pause all shipments of new impression kits and aligner orders. We understand how important this is, and we want to make sure your concerns are addressed.
Please feel free to reach out to us at [email protected], and we'd be happy to look into your case, answer any questions you may have, and assist in resolving the situation. Thank you for your understanding during this time.
I just needed my bottom front four teeth straightened. Two years and two thousand dollars later there has been no improvement at all.
Reply from Byte2024-11-15
We’re really sorry to hear about your experience, and we truly understand your frustration. It’s important to us that our customers see the results they expect, and we regret that we haven't met those expectations.
We’d love the opportunity to look into your case and work with you to find the best way forward. If you're open to it, please reach out to us at [email protected], and we’ll connect you with the right team to assist with your concerns and review your treatment progress.
Thank you for sharing your feedback, and we look forward to addressing your concerns.
I shipped my impression kit back Tuesday October 15th 2024.
I messaged them Thursday october 17th to see if they received them.
They responded back Mon october 21, 2024 confirming that they received them and that the lab is doing a 3d scanning on them. They also stated that they added a an extra free whitener and that they will be in touch once my treatment plan is ready.
It’s now November 14th 2024 and I haven’t heard anything from them. I tried reaching out again to them Nov 9, 2024 but no response.
At this point I’m assuming this company just scams people by taking our money from us when we purchase an impression kit, knowing all along that they aren’t really going to send us a treatment plan/ Aligners
* Update I Have received a refund from byte.
Reply from Byte2024-11-15
We’re sorry to hear about the delay in communication, and we truly understand your frustration. We take your concerns seriously, and we want to assure you that we are committed to providing the best experience possible.
We have paused the shipment and processing of new and recent orders as we review certain regulatory requirements, which has impacted processing times. We understand this has caused an inconvenience, and we apologize for the lack of updates.
Please feel free to reach out to [email protected], and we’d be happy to provide an update on your case and address any questions you have. We appreciate your patience and will work to resolve this for you as soon as possible.
When it came time to get my aligners they keep spinning me saying send different photos. This happened for about a month 3 different sets. Then they said the fda Is now regulating them so they want me to go see a doctor to see if I need aligners when I've already been using them for 8 months. I told them I want a refund. They keep making excuses and they charged my card again today after they said they stopped treatment. This place literally is a scam nothing has been done with my teeth they are still crooked. I'm very frustrated that I have spent this much money on people that are not fulfilling what they Said they can do.
Reply from Byte2024-11-15
We’re truly sorry to hear about your experience and understand your frustration. It’s not the standard of care or communication we strive to provide, and we deeply regret the challenges you've faced.
To prioritize patient safety and meet regulatory requirements, we’ve temporarily paused shipments and processing of new and pending aligner orders. This includes requesting additional documentation from local dentists to ensure safe and effective continuation of treatment. We understand how this has caused frustration, especially after your dedication to the process.
Please reach out to us at [email protected], and we’ll connect you with the appropriate team to review your case, address the charge you mentioned, and work toward a resolution. Your satisfaction is important to us, and we’re committed to finding a solution for you.
I made a terrible choice. As best as I can tell it’s just a scheme The setup for Byte is they tell you that you will be assessed, that they provide a number of aligned, reassessed for the next round of aligned until results are achieved. It’s a bait and switch. They just disappear and there are no real people to speak to.. The alignersni used for 17 weeks provided no noticeable results and I’ve been trying to get assistance 6 weeks. It’s just a death spiral.
Reply from Byte2024-11-15
We’re deeply sorry to hear about your experience and the challenges you’ve faced. Your concerns are important to us, and we regret that your journey with Byte has not met your expectations.
To ensure the best possible care for our customers, we’ve voluntarily paused shipments and processing for new and ongoing orders while we review certain regulatory requirements. This pause has led to delays, and we apologize for the frustration it has caused.
We’d like to connect you with the appropriate team to review your case and work toward a resolution. Please email us at [email protected], and we’ll do everything we can to assist you. Thank you for your patience and for giving us the opportunity to make things right.
I bought the kit from byte then returned it 3 days later. Within a week I got a email saying they weren’t taking anymore kits even though I had already returned mine. Kept contacting them to let them know I had already returned mine with no response. No updates to my case either. Basically wasted time and money on the kit.
Reply from Byte2024-11-15
We’re sorry to hear about your experience and appreciate you bringing this to our attention. To ensure the best possible care, we’ve voluntarily paused shipments and processing of kits while we review certain regulatory requirements. We understand how this has caused confusion and frustration, and we sincerely apologize.
We’d like to assist in reviewing your case and providing any updates. Please email us at [email protected], and our team will connect you with the appropriate support to address your concerns. Thank you for your patience, and we’re here to help resolve this for you.
I tried their program, and honestly, it made my teeth worse. When I told them about it, they told me they would send me new ones, and it's been almost half a year now. They made me do three different impressions because the other ones were supposedly not good enough, and now they want me to go to my local dentist and get an exam. In that case, you're better off just getting Invisalign from your dentist. Also, they won't give me a refund. They keep saying how I have a lifetime warranty, even though I clearly don't want to continue with them anymore and clearly theyre program made my teeth worse. I do not recommend them.
Reply from Byte2024-11-15
We’re truly sorry to hear about your experience and understand how frustrating this situation has been. Your dental health is our top priority, and we regret that we didn’t meet your expectations.
We’ve recently updated our processes to ensure that treatment remains safe and effective, which is why we now ask customers to visit a local dentist for an exam when there are concerns. We understand this may feel like a setback, but it’s important to ensure your treatment is safe moving forward.
We’d be happy to connect you with the right team to discuss your case and help find a resolution. Please reach out to us at [email protected], and we’ll be glad to assist further. Thank you for your patience, and we look forward to working with you to make things right.
I'm thoroughly disappointed to have wasted my money on aligners from BYTE, especially after learning about the company's poor patient onboarding process. The company revealed that certain conditions which posed significant risks to my oral health. I now suffer from issues with my bite, and other concerns, which could affect my jaw and teeth for life. I wish BYTE had provided adequate services to prevent these problems. I am not surprised that another “aligner” company has lied to their customers again. I will be seeking compensation from this error through the company or with legal assistance.
Reply from Byte2024-11-15
We’re truly sorry to hear about your experience and the difficulties you’ve encountered. At Byte, your dental health is always our top priority, and we deeply regret any concerns caused during your treatment journey.
We would be happy to thoroughly review your case, address these concerns, and connect you with the appropriate team to assist you further. Please don’t hesitate to reach out to us at [email protected] so we can gather more details and work toward a resolution. Thank you for sharing your feedback, as it helps us improve and better serve our customers.
Horrible, horrible customer service. I applied for them in October. I returned my liners October 7th this year. I still haven't heard from anybody they claim they will get your dental records for you, if you okay it they don't. They won't respond and if they identify your number when you call them, there's no live agents to talk to as of the last month. This is a horrible company, and I think they're on their way out of business. Horrible, horrible, horrible i'm so disappointed cuz.I really wanted to work with them
Reply from Byte2024-11-15
We sincerely apologize for the experience you’ve had and the frustration this situation has caused. We understand how important clear communication and timely service are, and we deeply regret that we’ve fallen short of your expectations.
To ensure customer safety and comply with regulatory requirements, we have temporarily paused shipments and processing of aligner and impression kit orders. We acknowledge this has caused delays and confusion, and we’re working diligently to address these issues.
Please reach out to us at [email protected] so we can connect you with the right team to check on your case and work toward a resolution. Your feedback is invaluable to us, and we appreciate your patience as we navigate these challenges.
I've sent my impressions in
And got a text stating you all are canceling my impressions
And I've messaged the representative that was messaging me and still have yet to receive a reply
This is now the 2nd time
I've attempted to be a consumer from byte and neither time has been useful.
Reply from Byte2024-11-14
We’re sorry to hear about the trouble you've experienced with your impressions and lack of communication. We understand your frustration and are committed to resolving this for you. If you'd like, please reach out to us at [email protected], and we’d be happy to check on your case and connect you with the right team to help. Thank you for your patience.
I wanted to like this company but their communication was very confusing. They texted me constantly to follow up about my impressions kit with reminders to mail it back but a week or so after I received the kit they sent me an email that they are pausing both shipping out and processing kits shipped back while they re-evaluate their regulatory requirements and would be refunding me for my impression kit because of this. However, I kept getting texts from them asking me to mail back my kit. ??? Are you processing the kits or are you not? This poor communication caused me to lost trust in the company and I didn’t feel comfortable moving forward with Byte.
Reply from Byte2024-11-15
We sincerely apologize for the confusion and frustration you experienced. We understand how inconsistent communication can lead to frustration, and we’re truly sorry for the mixed messages you received.
To clarify, we have paused shipments and processing of new and returned impression kits while we review certain regulatory requirements. We absolutely understand your concerns, and we’re sorry for any confusion caused by our follow-up messages during this period.
If you would like us to check on the status of your refund or provide any further assistance, please feel free to reach out to [email protected]. We appreciate your feedback, and we're sorry we did not meet your expectations.
I received an email saying my shipment has been canceled and I’d be getting a refund after paying in full, I have yet to receive a refund nor my shipment and I can’t get ahold of a real person. 😡
Reply from Byte2024-11-14
We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how important this is to you. Due to certain regulatory requirements, we have made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits.
We would be happy to look into your situation and provide any available updates. Please reach out to us at [email protected] so we can connect you with the appropriate team to assist you further. Thank you for your patience.
The puddy was all dark and the instructions said to mix light and dark puddy. When I reached out to a rep that was text messaging me to inform them of the problem and to be advised what to do, I got no response! And I'm still sitting here with a box of materials and supplies I paid $14.99 for.
Reply from Byte2024-11-14
We apologize for the frustration you've experienced with the impression kit and the lack of response. It’s important to us that you receive the support you need. If you're still experiencing issues or need assistance, please reach out to us at [email protected], and we'd be happy to connect you with the appropriate team to resolve this as quickly as possible. Thank you for your patience.
I was at the end of my treatment waiting for additional aligner for my top teeth and retainers when they sent out information about a safety concern with the treatment. Now they refuse to send me the retainers and additional aligner unless I get a dentist to sign off that I can continue with it, of which the expense would be out of my own pocket. I paid over $2,000 for this and am extremely dissatisfied
Reply from Byte2024-11-14
We sincerely apologize for the frustration and inconvenience this situation has caused. Due to certain regulatory reviews, we have temporarily paused the shipment of new aligners and retainers while we assess specific safety concerns. This decision was not anticipated, and we understand how disruptive it must be, especially after you’ve already invested so much.
As part of our commitment to ensuring the best possible care, we ask that customers visit their dentist to have them assess the current treatment progress and confirm that it is safe to continue. Your dental health is our top priority, and we want to ensure that you can proceed in the safest manner.
We are more than happy to connect you with the appropriate team to discuss your case further and work towards a resolution. Please reach out to us at [email protected], and we will assist you as best we can. Thank you for your understanding during this time.
It took a week or two for me to do my impressions, due to a family medical emergency. However, I dutifully did all four trays. I took them to USPS the very next day.
Nothing from Rhiannon for a week. I emailed to ask if they received them. Nothing for 2 days. I emailed again.
Still ABSOLUTELY NO communication, except that PayPal said Byte had refunded my money. What??? I wanted to do this, but the communication was terrible.
Reply from Byte2024-11-14
We sincerely apologize for the delay and lack of communication regarding your order. We understand how frustrating this situation must be, and we appreciate your patience.
Please note that we have made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while we perform a review of certain regulatory requirements. We would be happy to check on your order and address your concerns.
Please reach out to us at [email protected], and we will connect you with the appropriate team to provide you with the information and assistance you need. Thank you for your understanding as we work through this process.
Byte is not giving retainers as promised by byte protection plan
I have completed byte treatment, now they are refusing to give my retainers which I paid in advance $750.00 for what they called byte protection plan. It is the offer to provide 10 retainers over the years. Now they are asking to see a local dentist first to look for any contraindications, which doesn’t make sense when I have completed the treatment. Byte is a scam stay away from Byte, or you loose your money. They are not answering the calls.I NEED THE REFUND.
Reply from Byte2024-11-14
We’re truly sorry to hear about your experience and understand your frustration. We want to assure you that your concerns are being taken seriously.
To clarify, as part of our commitment to patient safety and quality care, we require a dentist’s sign-off to ensure that our customer's dental health is prioritized. This is to make sure there are no underlying issues that might affect the retention phase. We understand that this may feel like an unexpected step, but please know that it's in place to support long-term dental health.
If you’re still having trouble reaching us, we would be happy to connect you with the appropriate team to resolve this matter. Please feel free to reach out to [email protected], and we’ll ensure someone reviews your case promptly. We’re here to help and will do our best to find a solution. Thank you for your patience.
so unorganized and i never heard back after sending my impressions. no matter how many times i try to contact them on any different platform, i never hear back.
Reply from Byte2024-11-14
We apologize for the delay in communication and understand your frustration. We want to let you know that we’ve made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while we perform a review of certain regulatory requirements.
We’d be happy to check on the status of your order and provide any details we have. Please reach out to us at [email protected], and we’ll connect you with the appropriate team to assist you further. Thank you for your patience and understanding.
