I love the material and make of these…
I love the material and make of these for my two boys. I also appreciate the great customer service and quick response times for any questions. Excited to see what else comes next!
About Caden Lane
Data updated- Website
- cadenlane.com
- Category
- Shopping & Fashion
- Location
- United States · San Antonio
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 49% (19/39)
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Is Caden Lane legit?
Caden Lane (cadenlane.com) has a 3.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 36% give 1 star; The business has replied to 49% of negative reviews. Last updated 2026-08-10.
What people say
If I could give this review a zero I…
If I could give this review a zero I would. Every time I have purchased anything from Caden Lane it has been a hassle. This time I purchased an item that was NOT marked as final sale. After purchasing the item it was marked down as a final sale item in the description of the item, which meant in order to see Final Sale, the customer would have to drill down. This is deceptive and misleading selling practices. I did not find out the item was final sale until I tried to return the item. I would advise anyone thinking of buying products from Caden Lane to steer clear of them. They are dishonest and do not stand by their customers.
Reply from Caden Lane2026-04-14
We’re so sorry to hear about your experience and truly appreciate you taking the time to share your feedback, it’s never our intention for anything to feel misleading or frustrating. Items purchased from our sale section are final sale, and we’re sorry for any confusion around how that was displayed at the time of your order. You can review our full return policy here: https://caden-lane-help-centerfaq.gorgias.help/en-US/return-179300. We always want our customers to feel confident shopping with us, and your feedback is incredibly valuable as we continue to improve. 🤍
I absolutely love the quality of the…
I absolutely love the quality of the clothes from Caden Lane! They're so cut, comfy and practical. Their customer service team is also amazing and I will be a returning customer!
Quick response and resolved my issue…
Quick response and resolved my issue right away!
GREAT CUSTOMER SUPPORT
Caden Lane Customer Support was…
Caden Lane Customer Support was fabulous! They were able to exchange an item for me and have it shipped immediately since my previous item was back ordered and wouldn't arrive in time for my newborn photoshoot. I highly recommend- great quality products and fantastic customer service!
Bought the large bunny personalizsd…
Bought the large bunny personalizsd when my first grandson was born … he puts it in his mouth and it sheds so the material gets in a 4 months old mouth …Their only answer to me was it’s not a chew toy for babies!?!?! Do not buy their large bunny for babies or little children… and Caden Lane does not have good customer service.. their quality has obviously declined … Safety is not a concern for them.. BE WARE
Reply from Caden Lane2026-04-09
Thank you so much for sharing your experience, we’re truly sorry to hear about your concerns, especially when it involves something meant to be so special for your grandson. We completely understand how upsetting this must feel. We’re really glad to hear that you were able to enjoy the bunny for some time. That said, we take safety very seriously. This item is tested to and complies with ASTM F963-23 safety standards. However, if the bunny is frequently being sucked or chewed on, the fabric can begin to weaken over time, which may cause fibers to loosen. Our large bunny is designed to be a comforting companion for snuggles at bedtime, playtime adventures, or simply a sweet buddy to carry along, rather than for being sucked on or used for teething. We truly appreciate you bringing this to our attention and sharing your feedback.
Great company
Beautiful clothes, great customer service!
THE BEST BABY GIFTS
I absolutely LOVE the Caden Lane products. They are my "go to" for all my baby gifts because the products are such great quality and super soft! Everyone I have given them to LOVES them. The customer service has been great as well. I had an issue with a card I ordered to be included with the order and they rectified it immediately!
The customer service team is very…
The customer service team is very responsive, quick and organized.
Excellent customer service
Excellent customer service. Very quick and helpful!
They got back to me within minutes
They got back to me within minutes and fixed my issue with no questions asked in an extremely timely manner! Absolutely love their products as well!!
Caden Lane is a horrible, dishonest comoany
I placed an order Saturday for a onesie/t shirt combo and realized on Monday that I should order a larger size. I contacted customer support and they said no problem. They immediately emailed back that actually they could not cancel the first order since it was customized with the exact name and spelling I had requested. I did NOT request any customization. It was a picture with wording exactly as it was advertised. I made ZERO modifications. I pointed that out and was told that each item is manufactured to order. The clothing has a picture of a giraffe with the comment " you bet your giraffe I'm cute". I can't believe I'm the only one that found this on the internet and purchased it. I can't believe they cannot cancel the order just a couple days after it was sent. I can't believe they print these one at a time. I can't believe if they do print them one at a time, they can't stock one that would not sell very quickly. Finally, I can't believe if all the above is true and this necessitated a $10 or $15 loss, they wouldn't eat that in an effort to gain customer loyalty. I will never order from them again
Reply from Caden Lane2026-04-07
Hi there, We’re so sorry for the frustration this experience caused—we completely understand your disappointment. Our graphic tees are made to order, and by the time you reached out, your item had already been printed, which is why we weren’t able to cancel the order. We truly appreciate your feedback and are very sorry we couldn’t accommodate this request. Please let us know if there’s anything else we can do to help.
The Caden Lane Team was immediately…
The Caden Lane Team was immediately attentive to my customer service request!
Love Caden Lane!!
Love Caden Lane! Their products and customer service are above and beyond!! Highly recommend them. I have got newborn/announcement products as well as PJs, and my new favorite is the matching family swimwear. I am never disappointed with their quality and cute designs!
Amazing Customer Service
I accidentally ordered something that would not come in by the time I needed it for a baby shower. I emailed customer service and Christina was spectacular! She was able to help me find a replacement item that I would be able to take to the baby shower. She treated me with kindness throughout the entire process and made the entire experience hassle free!
Wonderful Customer Service
What a great company to work with! Their customer service is amazing. Caitlin helped with change a shipping address when I realized that I was moving before it would be shipped. She had to change it twice - long story... but she was so patient and took care of it right away.
Their support team was fantastic
Their support team was fantastic! I messed up my order, and they corrected it for me! Thank you!
Had to change delivery address and…
Had to change delivery address and Caitlin made it easy. Really appreciate good customer service. Thank you.
Customer service was amazing
Customer service was amazing. They checked in on my concerns and refunded my account on my order that was going to take awhile to ship so that I could order another outfit.