CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
Written by the business, not verified by us.CALECIM® Professional (calecimprofessional.com) has a 3.6 out of 5 rating on OK.one, based on 446 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of these items, noting fast absorption, elegant packaging, and genuinely noticeable improvements in overall skin texture. People love how these advanced formulas help smooth fine lines and leave the face feeling completely refreshed, silky, and radiant. Consumers also appreciate the user experience, highlighting how easy the products are to apply for daily skincare routines. Some reviewers were not happy with the high prices, mentioning that the small amounts provided make ongoing regular use very costly. Additionally, a small portion of people felt dissatisfied with customer support responsiveness and experienced frustrating logistics or shipping issues during delivery.
Auto-generated from all reviews of this business. For reference only.The delivery was great, very fast. Excellent Customer service, I made a mistake with my postcode, contacted them and straight away I received a reply. I was very pleased to see how everything is nicely packaged. I’m now on the second phase of the hair treatment and still a bit early to see any results.
I can feel the difference in my skin. Look forward to see what a couple months will do.
The serum went on smoothly and my skin drank it up the day after micro needling. It helped to calm and hydrate my skin.
⸻ I used to struggle with a lot of breakouts on my face, to the point where it really affected my confidence. But ever since I started using Calecim, everything changed. My skin became clear, bright, and glowing. Even when I go two days without applying it, my face still looks amazing with no breakouts. Thanks to Calecim, I feel confident again.
I purchased the advanced hair system. I was dubious at first as to how well it would work given the amount of ineffective products out there. However, I must say that I am very impressed with this. I’m currently on my second round and have seen notable differences in my hair growth. A bald patch I had is much more filled now a new hair growth is evident in other areas too. Although not a miracle for baldness, I feel this product can really help make a difference to thinning hair.
The serum is OK however I really don’t notice any difference. Maybe it’s meant to be more done after micro needling right now. I have only been able to use it without the micro needling being involved.
i tried to cancel my subscription because I got an eye infection (but that doesn't matter, I shouldn't have to give a reason), they told me I have to buy a minimum of three products before they cancel, that is illegal. They have taken over a week to respond and I have to follow up multiple times before they answer. this is another fraudulent company, don't buy from them.
Dear Customer, Thank you for taking the time to share your feedback. We are very sorry to hear that you have been unwell, and we truly wish you a speedy recovery. We would like to reassure you that our products cannot cause eye infections, as they are topically applied skincare products designed to remain on the surface of the skin. They do not enter or come into contact with the eye. In addition, our Eye Contour Lifting Redefining Serum has been ophthalmologist-tested and confirmed safe for use around the eye area, meeting strict safety and quality standards. Regarding your subscription, we are unable to locate your account based on this review alone. We kindly ask you to reach out to our customer-service team at [email protected], and we will be happy to assist you directly. To clarify how our subscription programme works: * Subscriptions are offered at a discounted price and therefore include a three-delivery minimum commitment. * This means customers agree to remain subscribed for three consecutive delivery cycles before cancellation is available. * After the third delivery, customers may cancel at any time through their account or by contacting our team. * If you previously contacted us, we sincerely apologise for any delay — our intention is always to support our customers as promptly as possible. We value your feedback and hope to have the opportunity to review your case in detail and resolve any remaining concerns. Warm regards, The CALECIM® Professional Team
Extremely poor customer service. I was lied to several times in regards to receiving the 1.5ml sample promised with every purchase. The first time it happened I wrote to them as there was an item missing ( item was on the invoice) and they told me it didn't come with my order even after sending screenshots etc. They then told me they would include it with my next order if I wanted to purchase again.The second time I ordered, they not only didn't include the samples they went ahead and said the promo was over last time that's why I didn't receive one - it was not as I had sent screenshots of the 'promo' when I ordered and a screenshots of the second time where it clearly stated all over the website. Not only that but I went to redeem a product from my rewards and they didn't add it to my order. The thing is the bottles are 5ml. That's 3ml that I didn't receive that I was promised so it's actually quite a lot of product and at this price point($160 a 5ml bottle) you feel like you're getting a bit more value but they don't fulfill what they advertise and then lie and refuse to accept their mistake. The creams and serum are OK...not super amazing for the price and there are way better brands out there that don't treat their customers like idiots and actually deliver on what they promise. That's a huge no no on my end. I have told my friends and family to avoid this company by the sheer garbage from their customer service, the price point is poor for what you get so I really don't recommend this brand at all. I actually wonder if they are stealing from the company as both invoices I have received had an extra item which I never received (the 1.5ml serum) or whether they are doing some kind of tax fraud or something??? Super SUS. Avoid! Re: Calecim reply - Since I can't reply to the response I received. This is the exact thing I was talking about them doing. I had provided them with screenshots of the serum promo on both occasions to show them that It was advertised as running. Which was completely ignored. 2nd- Yes I received a black Friday promo but that is not what the issue was which was as noted before - they told me they would add the 'promo' serum to my second order and did not and backtracked to say the promo wasn't running then when questioned about it being on the website and clearly presented with evidence was ignored. Thirdly the reward in question ( from their rewards program) that was not added despite trying to add it to my cart at least 5 times and emailing them about it was not added this has nothing to do with Black Friday sales whatsoever. I garuntee they will not be emailing me like they've written in this response. DODGY! Buyer BEWARE Re: re: OMG lol what even is happening here. They keep changing and re writing their response and saying I had a hundred and something points when I have screenshots of 400+ points and now it's 612 lol what is actually going on this is embarrassing. The same 1.5ml 'promo' is still running too. Calecim you could have easily admitted to and corrected your mistake in the first place but now you're even blatantly lying on this review. CRAZY! I have never had such an odd and crazy experience shopping ever! What a trip!! Hope this review genuinely helps other buyers... Honestly 🤦🏻♀️
Dear Rita, Thank you again for sharing your feedback, and we’re genuinely sorry that you still feel disappointed and let down by your experience with us. We also want to sincerely thank you for being a loyal customer and ordering from us twice — we truly appreciate your support. To clarify a few points you’ve raised: - Your order placed on 16th October fell outside the promotional period for the complimentary 1.5 ml serum. The Mini Serum promotion ended on 28th September, which is why this gift was not automatically included with that purchase. - On your most recent order, you received a complimentary CALECIM® Professional Multi-Action Cream 50 g, which was the eligible free gift under our Black Friday promotion. The Mini Serum promotion was no longer available at that time. Regarding your loyalty reward: - Before your second purchase, your loyalty balance was 124 points. - Reward in question require a minimum of 300 points to redeem. - After your second purchase, you earned an additional 229 points, which now places you above the 300-point threshold — meaning you are now eligible to redeem a reward on your upcoming order. Rewards unfortunately cannot be applied if the balance is below the required points, and we’re sorry this was not clearer earlier. We understand how this situation has felt confusing and frustrating, and we are truly sorry for any miscommunication or inconvenience caused. As mentioned in our previous reply, our customer support team will reach out to you directly to offer a resolution and ensure you feel properly taken care of. Thank you again for bringing this to our attention. Warm regards, The CALECIM® Professional Team
I’ve been using the PTT serum and multi-action cream for almost 3 weeks and I am extremely happy with the results. I turned 50 this year and really started to notice the fine lines and crepey look around my eyes. After 3 weeks of consistent use, my skin looks more plump, smooth, and the fine lines and wrinkles around my eyes are definitely improving. I am very happy and will continue to purchase!!!
Calceim is awesome! Calceim smooths texture and evens out skin tone so quickly
Game changer for my skin I love the serum, it’d pricey but worth it. It plumps my skin and make me look radiant and fresh. A must have
Cream came broken. I think it was offer so company felt ok to send me broken one.
Dear Gayatri, Thank you for letting us know, and we’re truly sorry that your cream arrived damaged — this is never the experience we want for our customers. Please rest assured that promotional or discounted items are held to the exact same quality standards as all our products, and we would never intentionally send out a faulty item. Our team will be happy to make this right for you. Kindly email us at [email protected] with your order number and a photo of the damaged product, and we’ll assist you with a replacement or the best resolution as quickly as possible. Thank you again for bringing this to our attention. Warm regards, The CALECIM® Professional Team
A great service with communication and getting in contact with someone in general. Their response time is wonderful!
Ordering and delivery was easy and prompt. The product itself appears to be wonderful quality. One drop goes a LONG way. As a scientist I’m keenly interested in the research. I realize results won’t occur overnight, but my skin appears to be healthier and more elastic in a very short period of time without a heavy, greasy layer on top of the skin.
Even my husband noticed the difference in my dark shadows! The skin is plumper and the wrinkles diminished. I couldn't be happier with the product. It is well worth the price tag!
Delivery was very quick and efficient. So far I like the products but it’s too soon to make any real judgements. Still very happy so far. I also appreciated the samples that were included as it gives me the chance to try out products I didn’t order yet.
I love calecim products and the serum is the best of the best! I use it with micro needling !
Horrible customer service. Issue is still not resolved.
Dear Jenna, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Our customer service team responded to your enquiry within 24 hours, but we completely understand that this may not have felt fast enough — especially if we were working across different time zones. We apologise for any inconvenience this caused. Please rest assured that we are committed to resolving your issue as quickly as possible. If there’s anything still outstanding, kindly reply to our last email or contact us at [email protected], and we’ll be happy to assist you further. Thank you for your patience, and for giving us the chance to make things right. Warm regards, The CALECIM® Professional Team
I love the eye serum. Will continue to use. BUT….the serum and face cream have an awful smell. I bought multiples to take advantage of the price, but just can’t use. It is a really foul smell.
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