For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Shopping & Fashion

Cape Diablo

101 reviews

4.6101 reviews
Write a review

About Cape Diablo

Data updated
Website
capediablo.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
100% (10/10)
Do you own Cape Diablo? Claim this profile for free and start replying to reviews.

Is Cape Diablo legit?

Cape Diablo (capediablo.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

S
Sherry Jacobs · 1 review · Experienced 2026-06-05 ·

Size is medium needed for my small…

Size is medium needed for my small wrist. Had difficulty adjusting size in check out. Beautiful pieces. Enjoyed the payment process and plan.

Reply from Cape Diablo2026-06-08

Thank you so much for your feedback and for sharing your experience with us. We’re glad to hear you love the pieces and enjoyed the payment process and plan. We’re also sorry to hear about the sizing difficulty at checkout. Your note is very helpful, and we’ll make sure this is shared with our team for improvement. If you still need help adjusting your order or finding the perfect fit, feel free to reach out anytime. We’re happy to assist, Sherry! 🙏💖

L
Linda · 2 reviews · Experienced 2026-05-29 ·

I love the quality and style

Reply from Cape Diablo2026-06-03

Thank you so much, Linda! We’re really happy to hear you love the quality and style. That means a lot to us. We put a lot of care into making sure each piece feels beautiful and comfortable to wear, so your feedback truly makes our day. If you ever need help with anything or want to explore more styles, we’re always here for you. Thanks again for your support and for taking the time to share your experience! 🙏💞

K
Kimberly Bell · 3 reviews · Experienced 2026-06-01 ·

I had an awesome experience

I had an awesome experience! I purchased 3 straps which was too small and contact customer service and the send me out replacement straps to fit me perfectly. I will be shopping with them more.

Reply from Cape Diablo2026-06-03

We’re really glad to hear you had an awesome experience and that our team helped you get straps that fit perfectly. Getting the right fit is so important, and we’re happy we could make that adjustment for you quickly. We truly appreciate your support and are excited to hear you’ll be shopping with us again. We’ll be here anytime you need assistance, Kimberly! 🥰💜

D
Debra Pearlman · 1 review · Experienced 2026-05-25 ·

I have very small wrists and after…

I have very small wrists and after purchasing one of their beautiful apple watch stretch bands in the smallest size, it was still too big for me to wear comfortably. Working with their customer support team, I was asked to use a measuring tape and send a picture of my actual wrist size so that they could provide me with a custom sized band. All I had to do was return the original one, of course show proof of shipping along with the tracking info and once they received it, they began working on my new band - custom size and replaced at no additional expense. The band is beautiful, I receive lots of compliments and it is absolutely well made and comfortable to wear. Thank you Anna.

Reply from Cape Diablo2026-06-03

Hello there, Debra! We’re really glad our team was able to help you find the right fit and get you a custom-sized band that feels comfortable to wear. We always want to make sure every piece fits well, especially for smaller wrists, so your feedback is very important to us. It’s wonderful to hear you’re enjoying the band and receiving compliments on it. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future. 😊💜

S
Shandra Booker · 2 reviews · Experienced 2026-05-25 ·

Love the selection

Love the selection! I hate I waited so long.

Reply from Cape Diablo2026-06-03

Thank you so much, Shandra! We’re really happy to hear you’re loving the selection. That means a lot to us. We’re even happier that you finally found something you love, even if it took a little time. We truly appreciate your support and hope you continue finding pieces you enjoy wearing. If you ever need anything, we’re always here to help! 😍💛

M
Marnie Green · 2 reviews · Experienced 2026-06-01 ·

I love the straps but after only a few…

I love the straps but after only a few months of use, the band broke and they won't fix or send me a new one. I never wear it in the shower, pool etc. Very disappointed.

Reply from Cape Diablo2026-06-03

Thank you for your feedback, Marnie. We’re glad you loved the straps, and we’re truly sorry about the issue you experienced. We reviewed your case and offered support options in line with our policy, including assistance based on warranty coverage and potential resolutions. While a free replacement isn’t available outside the warranty period, our team did still try to help and provide solutions to make things right. We understand how disappointing it is when a favorite piece doesn’t last as expected. If you’d like, you’re always welcome to reach out again so we can take another look and see if there’s any remaining option we can offer within policy. 🙏💖

S
Susan Shultz · 1 review · Experienced 2026-05-30 ·

The products are as shown

The products are as shown, beautiful and practical. An excellent option for an Apple watch compared to what else is out there.

Reply from Cape Diablo2026-05-31

Hi Susan! Thank you for taking the time to share your feedback. We’re glad to hear you’re happy with both the look and practicality of your Apple Watch band and that it stands out as a great option for you. We truly appreciate your support and are grateful you chose us. If you ever need help or want to explore more styles in the future, we’re here for you anytime. Wishing you many great wears ahead! 😃💞

K
Kaaren · 13 reviews · Experienced 2026-05-13 ·

Awesome watch bands and awesome customer service!

I am a new owner of an Apple Watch. I ordered three beautiful stone bands from Cape Diablo. They all were just as beautiful as described on their website. However, when I went to put one of them on the little locking mechanism on the band had come off and it wouldn't stay latched. But this is a story with a very happy ending. I contacted them through email and sent a picture of the broken piece. They responded very quickly and told me they would replace it, thanked me for the picture, and said the new band would arrive in 8-10 days. And it did! WOW - customer service like this is to be congratulated and appreciated! Thank you so much for both the beautiful wrist bands and your rapid and easy response when one of them had an issue.

Reply from Cape Diablo2026-06-03

Thank you so much for sharing this detailed feedback, Kaaran! We’re really happy to hear you love your new Apple Watch bands and that they matched what you saw on our website. We’re especially glad our team could quickly resolve the issue and get a replacement to you without hassle. Your experience means a lot to us, and we always want things to be easy and reliable if something goes wrong. We truly appreciate your kind words and support. Enjoy your bands, and we’re here anytime you need us! 🙏💞

M
Melissa Smith · 3 reviews · Experienced 2026-05-14 ·

Ordered three watch bands

Ordered three watch bands. For some reason they shipped 2 in on shipment and 1 in another. I received the shipment of one, and it is nice. The shipment of 2 was sitting and sitting on tracking and finally got delivered, but it was empty, one whole side was sliced open. Emailed them right away and now they are doing some investigation which is taking forever! I still don’t know the outcome and the original order was placed like 3 weeks ago!!!

Reply from Cape Diablo2026-06-03

Thank you for your feedback, Melissa! We’re really sorry for the frustration this has caused and understand how disappointing this situation must feel, especially with the delay. Since the package was reported as delivered but arrived empty with visible damage, this type of issue must be properly investigated with the carrier so they can determine what happened during transit. This step is necessary for all parties involved, as we also need their official findings before we can proceed with a resolution. We do understand waiting is not ideal, and we truly appreciate your patience while the investigation is ongoing. Rest assured, we’re actively following this up and will update you as soon as we receive any information. 🙏🙂

D
Donna Rouse · 1 review · Experienced 2026-05-14 ·

Great company really pleased with my…

Great company really pleased with my purchase

Reply from Cape Diablo2026-05-31

Thank you for your kind words, Donna! We’re really happy to hear you’re pleased with your purchase. It means a lot to know you had a great experience with us. If you ever need anything or decide to explore more styles in the future, we’d be glad to help. Thanks again for your support! 🥰💜

E
Ethan Silver-Ellis · 2 reviews · Experienced 2026-05-28 ·

I love my watch band

I love my watch band. It’s perfect for jeans and dress up. In fact I love it so much that I ordered 3 more. Sizing is crucial. Make sure you measure accurately. The large was too big. The small fits perfectly.

Reply from Cape Diablo2026-05-31

Hi Ethan! Thank you so much for sharing your experience. We’re really glad to hear you love your watch band and that it works well for both casual and dressy looks. That’s exactly what we aim for. It’s also wonderful to know you loved it enough to order three more. We appreciate your helpful note about sizing as well. Getting an accurate wrist measurement really does make a big difference, and your feedback will definitely help other customers choose the right fit. We’re happy the small size turned out to be perfect for you. Thanks for your support, and we look forward to serving you again! 🙏💞

C
Carol Yount · 3 reviews · Experienced 2026-05-28 ·

I am so happy with my first Apple strap…

I am so happy with my first Apple strap I just ordered two more. The quality of these are superb. Beautiful and soft against your skin. I have a small wrist and it fits comfortably.

Reply from Cape Diablo2026-05-31

Hello there, Carol! Thank you so much for sharing your experience. We’re really happy to hear you love your Apple Watch strap and that the quality, comfort, and fit work so well for your small wrist. It’s especially wonderful to know you’ve already come back for two more. That truly means a lot. We appreciate your support and look forward to being part of your collection in the future. If you ever need anything, we’re always here to help! 🙏❤️

C
Carol Price · 1 review · Experienced 2026-05-18 ·

The customer service is great

The customer service is great. They try to help you find the items you are looking for.

Reply from Cape Diablo2026-05-31

Thank you for your kind feedback! We’re really happy to hear you’ve had a great experience with our customer service team and that they’ve helped you find exactly what you were looking for. We truly appreciate your support and look forward to assisting you again whenever you need us. Enjoy your items, Carol! 😊💙

R
R. Maxwell · 1 review · Experienced 2026-05-06 ·

REORDER

I had to reorder a band because I didn’t measure my wrist. I was given a 50% discount for the second band. It is beautiful and gets many compliments. The support is EXCELLENT 🥰🥰

Reply from Cape Diablo2026-05-31

Hi R. Maxwell! Thank you for sharing your experience. We’re really glad to hear your new band is working well for you and that you’re receiving so many compliments. That’s exactly what we love to hear. We also appreciate your highlighting your experience with our support team. It’s great to know they were able to assist you and offer a solution that worked for your reorder. Thank you again for your kind words and continued support. We’re always here if you need anything! 😍💙

j
judith mullis · 4 reviews · Experienced 2026-05-25 ·

I saw this bracelet on FB and followed…

I saw this bracelet on FB and followed the link to order it after reading all the information and reviews. It arrived quickly. It's a beautiful bracelet that I bought as a gift for my Aunt. Wouldn't hesitate to do business with this company.

Reply from Cape Diablo2026-05-31

Hi Judith! Thank you so much for sharing your experience. We’re really happy to hear your order arrived quickly and that you’re pleased with the bracelet. It’s especially wonderful to know it was chosen as a gift for your Aunt. We hope she loves it as much as you do. We truly appreciate your trust and kind recommendation. If you ever need anything again, we’d be glad to help! 😃💕

D
D Alex · 1 review · Experienced 2026-05-19 ·

I paid for gemstones but got plastic

I paid for, what was listed as, a gemstone watchband. I received a plastic, imitation gemstone watchband. I could have purchased the EXACT same watchband on Amazon for a third of the price. Further, the band broke in less than a week of very careful wear. I've heard the returns are a nightmare. I DO NOT recommend Cape Diablo.

Reply from Cape Diablo2026-05-31

Hi there, Alex! We’re sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Our gemstone watch bands are designed using carefully selected natural stone beads, and each piece is checked before shipping to ensure it meets our quality standards. We also take concerns like breakage very seriously, as our goal is always to provide durable, wearable pieces for everyday use. We’re sorry your band didn’t meet your expectations and broke sooner than expected. That is not the experience we want for our customers, and we’d like the opportunity to look into this further and help resolve it properly for you. If you’re open to it, please reach out to our support team with your order details so we can assist you directly and make this right. We appreciate your feedback and the chance to improve! 🙏💜

K
Kathy Ford Tolentino · 1 review · Experienced 2026-03-30 ·

Cape Diablo is absolutely my very… favorite Apple ultra watch band go to all the time!

Cape Diablo is absolutely my very favorite go to all the time for my Apple ultra watch bands. I have purchased 12. One of the 12 well nothing was wrong with it and it was beautiful. Was the celestial cross band would not support my ultra watch. They immediately asked me to select another one and they would send it to me free of charge to make up for the one that did not work. They stand behind everything. They are such an amazing customer service oriented on top of being some of the best craftsmanship I’ve ever seen.. I am a customer for Life. Huge shout out to Anna who I believe probably heads up their customer service team as great as she is. She always makes sure that I am very satisfied and that she’s taken care of any questions I have or making sure I get the ultra bands very very, very happy.🩷

Reply from Cape Diablo2026-05-25

Hello there, Kathy! Thank you so much for your thoughtful and detailed feedback. We’re truly happy to hear how much you love your Apple Ultra watch bands and that you’ve found styles that fit both your taste and your collection. We’re glad we could quickly resolve the issue with the other band and make sure you received an alternative you’re happy with. Standing behind our products and making things right is always a top priority for us. Your continued trust and support mean a lot to us, and we’re grateful to have you as part of our community. We’ll always be here whenever you need help or want to explore something new. 😊💜

A
Arrel Tidwell · 1 review · Experienced 2026-05-04 ·

I’m loving the Apple Watch straps

I’m loving the Apple Watch straps, that I have purchased from Cape Diablo. The styles are lovely, well-made, and give my watch an updated, jewelry look. I have small wrists, and I appreciate the Cape Diablo team (Anna), that have given me a custom fit.

Reply from Cape Diablo2026-05-25

Thank you for taking the time to share your experience. We’re so glad to hear you’re enjoying your Apple Watch straps and that they’ve added a fresh, jewelry-like look. It’s especially great to know the custom fit worked well for your smaller wrist. Getting the right fit is always important to us. We truly appreciate your trust in our team, and we’re always here if you need any future adjustments or help with new styles. We look forward to serving you again soon, Arrell! 🙏💖

J
JASON Chaikin · 4 reviews · Experienced 2026-05-23 ·

I ordered a bracelet and necklace as a…

I ordered a bracelet and necklace as a birthday present. The birthday came and went and I am still waiting. When I inquired about order, I got a rapid response telling me their usual order filling time and shipping time. After the 20 days passed and tried to cancel they told me I couldn't cancel because a shipping label was created. Its almost a month and still no movement on my order. Don't buy anything from this company if you want to receive your order in a timely fashion.

Reply from Cape Diablo2026-05-25

Thank you for sharing your feedback, Jason! We sincerely apologize for the delay and understand how disappointing it was not to receive your birthday gift in time for the special occasion. We also understand your frustration regarding the shipping status and cancellation request. While a shipping label indicates that the order has entered the fulfillment process, we completely understand your concern, especially given the lack of movement afterward. Please know that our team always aims to respond quickly and provide support throughout the process, and we regret that this experience did not meet your expectations. We truly appreciate your patience and the opportunity to improve, and we hope we can still make this right for you. 🙏💕

D
Deb Campbell Osterlund · 1 review · Experienced 2026-04-16 ·

beautiful quality and style

This company has the most beautiful products, but also there customer care is impeccable, i thought my delivery was lost for ever , but they did everything they could to help me find my delivery, in the end this was my fault but they never gave up helping me out, my girlfriend got her 60th birthday present and was so so happy,it was an iphone watch band , so beautiful, I would definitely purchase again and again the quality is awesome and customer care support amazing.

Reply from Cape Diablo2026-05-25

Thank you so much for sharing your experience, Deb! We’re really happy to hear that your girlfriend loved her 60th birthday gift and that the Apple Watch band made the moment even more special. We’re also glad we could support you through the delivery concern and help you track things down. Even when things turn out to be a simple mix-up, we always want to make sure you feel supported and taken care of throughout the process. Your kind words about both our products and customer care mean a lot. We truly appreciate your trust and look forward to serving you again. 🥰💙