Easy to order
Easy to order Item is very pretty and l love it ,plus free ear rings to
About Carla Jewelry
Data updated- Website
- carla-jewelry.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (18/18)
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About this business
Every piece of jewelry begins not just with an idea, but with intention - a commitment to craftsmanship, meaning, and timeless design. It’s a journey that starts with raw materials and a vision, shaped slowly by hand into something deeply personal.
Written by the business, not verified by us.Is Carla Jewelry legit?
Carla Jewelry (carla-jewelry.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently share that the jewelry pieces are beautifully crafted, intricately detailed, and make truly wonderful gifts for special occasions. Many consumers warmly appreciate the smooth online ordering process, secure payment options, and consistently helpful tracking updates provided throughout the delivery. However, some people mentioned frustrating issues with product quality, such as receiving broken pieces or items that looked completely different from the pictures online. A few other consumers also felt that delivery times were occasionally delayed, making it difficult to properly track shipments or receive purchases on schedule.
Auto-generated from all reviews of this business. For reference only.What people say
Absolute rubbish jewellery!!
Absolute rubbish jewellery!!! Carla's jewellery came from China. Payment went to LM GLOBAL LIMITED. I felt very uneasy with this revelation so I Checked my subscriptions and they had set up an ongoing payment without my authorisation!!!!!! I can't believe they slipped past PAYPAL as a scam seller. Hopefully they will correct this error.
Reply from Carla Jewelry2026-09-01
Hello, We are very sorry to hear about your recent experience. Your feedback is important to us, and we genuinely regret any frustration this may have caused. Please be assured that we are committed to ensuring a high standard of service and quality for all our customers. We would appreciate the opportunity to resolve this matter—please contact our customer service team with your order details so we can assist you further. Thank you, The Team
If I could give this a zero then I…
If I could give this a zero then I would. I received a ring which wasn't like what I ordered. They said they'd send a new one and nothing has arrived. Not responding to emails either. The product that arrived is of poor quality and not wearable. Now in the process of trying to get the money back via my bank
Reply from Carla Jewelry2026-09-01
Hello, We are very sorry to hear about your recent experience with us. Your feedback is important, and we regret that we did not meet your expectations. Please be assured that we take all concerns seriously and are committed to providing quality service to our customers. We would be happy to look into this personally - a brief message to our customer service team with your order number would help us resolve this for you. Thank you, Team
Very happy with my bracelet
Very happy with my bracelet. I bought the paws and bones silver bracelet, it is easy to wear, lightweight and as the picture showed. One star off as delivery was slow.
Reply from Carla Jewelry2026-09-01
Hello, Thank you for your feedback. We're glad to hear that you had a positive experience with us overall. At our company, we strive to maintain high standards in our service and product quality. If you have any specific concerns or if there's anything we can assist you with, please reach out to our customer service team with your order number so we can help you further. Best regards, The Team
Fast delivery and very happy with my jewellery.
I received my jewellery quickly and I am very happy with my purchase. I will buy more and recommend Carla Jewellery.
Reply from Carla Jewelry2026-08-31
Hello, Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. At our company, we strive to provide exceptional service and quality products to all our customers. If you have any further questions or need assistance, please reach out to our customer service team with your order details, and we will be happy to assist you. Best regards, The Team
Be aware of this company
You replied to my review, i sent another email to your customer services, which you suggested . May i add the eighth email to yourselves. I have had not reply, no replacement of the broken necklace and no refund which was my latest request. I am out of pocket, no present and i have basically been ripped off. Your customer service is atrocious. L shaw
Reply from Carla Jewelry2026-08-31
Hello, We are very sorry to hear about your recent experience with us. Your feedback is important, and we regret that we did not meet your expectations this time. Please be assured that we take every concern seriously and are committed to providing quality service and products to all of our customers. We would appreciate the opportunity to resolve this matter for you, so please send your order number to our customer service team for further assistance. Best regards, The Team
Smooth experience from
Smooth experience from Ordering to delivery.
Reply from Carla Jewelry2026-08-31
Hello, Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. At our company, we strive to ensure that all our customers receive high-quality service and products. Your satisfaction is very important to us. If you have any further questions or need assistance, please don't hesitate to contact our customer service team with your order details. Best regards, The Team
DO NOT TRUST OTHER REVIEWS
DO NOT TRUST OTHER REVIEWS FOR THIS COMPANY, THEY ARE MOST LIKELY FAKE. Avoid at all costs. Do not believe claims that they are closing down. Website is absolutely full of AI generated imagery, tricking customers into believing it's handmade jewellery. My wife ordered a pair of earrings, they look nothing like the product. Upon further research, they seem to be bulk orders from the same cheap company (if you reverse search the products you will see them on Shein etc). Contacted the seller asking to refund it, was fobbed off saying that they're closing down. This is hard to believe as I'm receiving marketing emails from them every day! We were offered another set of earrings as a courtesy, but then we never heard from them again. Considering the shockingly poor quality of the product and how fake all the products on the catalogue seem to be, I have no idea how they have a good trust pilot rating, I can only assume they're all fake. Avoid at all costs please, do not let the scammers win.
Reply from Carla Jewelry2026-09-01
Hello, We are very sorry to hear about your experience and understand how frustrating this situation must be for you. Please be assured that we take customer feedback very seriously and are committed to ensuring a positive experience for everyone. We would appreciate the opportunity to resolve this matter for you, so please reach out to our customer service team with your order details. Thank you, Team
Ordering from Carla jewelry was easy &…
Ordering from Carla jewelry was easy & quick delivery. The quality was great & I got a lot of compliments on it. I got the hummingbird dome necklace for myself & one as a gift.
Reply from Carla Jewelry2026-09-01
Hello, Thank you for your fantastic review! We are thrilled to hear that you had a positive experience with us. Please be assured that we are dedicated to providing high-quality service and products to all our customers. If you have any further feedback or questions, feel free to reach out to our customer service team with your order number, and we will be happy to assist you. Best regards, The Team
The jewellery was exquisite
The jewellery was exquisite. And the customer service exemplary.
Reply from Carla Jewelry2026-09-01
Hello, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us. Please be assured that we are dedicated to providing high-quality service and products to all our customers. If you have any further questions or need assistance, please reach out to our customer service team with your order details, and we will be happy to help you. Best regards, The Team
Purchased 2 owl rings
Purchased 2 owl rings, one with blue stone and the other green stone eys. The rings have very realistic owl features and the stone eyes really make them pop. Great correspondence making sure they arrived and that it's what was expected with no issues. Would definitely buy again!!
Reply from Carla Jewelry2026-09-01
Hello, Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. At our company, we are dedicated to providing excellent service and high-quality products to all our customers. Your satisfaction is very important to us. If you have any further questions or need assistance, please reach out to our customer service team with your order details so we can assist you further. Best regards, Team
Lovely jewellery
Lovely jewellery, nice and shiny. It will look good when wearing the few items i purchased. Earrings necklace and bracelet.
Reply from Carla Jewelry2026-08-31
Hello, Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. Our team is dedicated to providing high-quality service and ensuring every order is processed smoothly. If you have any further questions or need assistance, please reach out to our customer service team with your order details so we can help you. Best regards, The Team
Superb Sunflower ring service .
The experience was amazing and very grateful for an excellent service. I ordered a beautiful Sunflower ring and a surprise gift as an extra treat. Superb updates allowing me to track my package and delivery quick and very professional. Thank you so much.
Reply from Carla Jewelry2026-08-31
Hello, Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we strive to provide the best service possible. If you have any further questions or need assistance, please reach out to our customer service team with your order details so we can assist you further. Best regards, The Team
Good quality
Good quality, quick delivery, kept in contact right through the till delivery
Reply from Carla Jewelry2026-08-31
Hello, Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. Please be assured that our team is dedicated to providing the best service and quality products to our customers. If you have any further questions or need assistance, please reach out to our customer service team with your order number so we can help you. Best regards, The Team
Good customer service
Company responded well when my order was not correctly delivered. Good customer service. Thank you.
Reply from Carla Jewelry2026-08-31
Hello, Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. Please be assured that we are committed to providing high-quality service and products to all our customers. If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order details. Best regards, The Team
Very helpful absolutely lovely jewelry…
Very helpful absolutely lovely jewelry will definitely buy again very classy and well made
Reply from Carla Jewelry2026-08-31
Hello, Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. Please be assured that we strive to maintain high standards in every aspect of our service. If you have any questions or need assistance, feel free to reach out to our customer service team with your order number. Best regards, The Team
The product itself
The product itself, and the ease of ordering.
Reply from Carla Jewelry2026-08-31
Hello, Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. At [Company], we are dedicated to ensuring that every customer receives the highest quality service and products. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team with your order details. Best regards, [Company] Team
I bought a necklace from Carla Jewelry…
I bought a necklace from Carla Jewelry hoping it would not be TAT that I have received from other sites On opening my package I found the most beautiful necklace , just as shown on this site, it is beautiful and of good quality. I received it within a couple of days . I will certainly be ordering again from Carla Jewelry now that I know that I will receive good quality goods. Thank You.
Reply from Carla Jewelry2026-08-31
Hello, Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need further assistance, please reach out to our customer service team with your order number so we can assist you further. Best regards, The Team
I ordered 2 hug pendants
I ordered 2 hug pendants, one for myself and one for my daughter. After wearing my necklace for just 10 days the pendant was tarnished. I emailed the company and I've had no response. I want to return for a refund but have heard nothing from them. I have opened a PayPal case to try and claim my money back
Reply from Carla Jewelry2026-09-01
Hello, We are very sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we take such matters very seriously. Please be assured that our company is committed to providing quality service and resolving any issues that arise. We would be happy to look into this personally—please send your order number to our customer service team so we can assist you further. Best regards, The Team
Their customer service appears to be non-existent.
I had a problem with my order. I have contacted their customer support 3 times now and they have never responded. Beware!!
Reply from Carla Jewelry2026-09-01
Hello Bill Swanson, We are very sorry to hear about your recent experience with us. Your feedback is important to us, and we regret any inconvenience you may have encountered. Please be assured that we take all concerns seriously and are committed to ensuring a positive experience for our customers. We would appreciate the opportunity to resolve this matter for you, so please contact our customer service team with your order details. Thank you, Team
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