Carousell

Kua Boon LiangMalaysia · 2 reviews · Experienced 2023-12-24 · Posted 2023-12-24

scam website

Never believe carousell

Never believe carousell, they ask you to join as a business partner then if they found your business earn the money they will grab it and tick you off. Eg: Cars,Handphone,Luxury Items,Cloths and so on.

Edwardo ChunHong Kong SAR China · 2 reviews · Experienced 2023-11-04 · Posted 2023-11-06

Account terminated for posting an item for sale

My account was terminated when I posted an item for sale. The reason given was: "Carousell's policies and community guidelines were violated." When I asked what I had done, I was told Carousell "detected patterns of suspicious activities in your account. As a result, your account has been terminated because we believe it presents a risk to our Carousell community." So, should I concluded that posting an item for sale presents a risk to the Carousell community?

SCAM PLATFORM

Would give 0* if I could. Paid for caroubiz and coins, account got suspended the very next morning for no fing reason. Emailed support and after a week account gets unsuspended and they said "We would like to sincerely remind you to keep to the Community Guidelines in future." So what fing guideline did I violate? Subsequently few days later got suspended again for no fing reason at all. Emailed them for my fing refund on the useless caroubiz and coins that I paid for and 2 weeks later still no news. Will be escalating to CASE by the end of the week. Fing useless shet platform, will never use it ever again.

Carousell openly allows the peddling of…

Carousell openly allows the peddling of replica stuff and does not respect intellectual property, even though they have a counterfeit policy just for show. Hope they close down soon.

horrible experience on this platform

horrible experience on this platform. i sold a couple things on here and one day, my account gets suspended because of scamming when i never did. the support won't do anything at all and im never going to be using this awful application/site.

For all sellers who plan to use…

For all sellers who plan to use Carousell to sell your things, please be aware that Carousell only protect buyers with their words/complaint only. Your account will be suspended and closed anytime without any investigate and did not protect sellers loss and rights at all. Carousell expects you pay all loss to buyers or deal to the buyers until buyer satisfy if not your account will remain closed. Please take note. My advise is not to waste your time to use this platform and build your profile here. Your account will simply closed or suspended by Carousell.

Dishonest marketing

These guys are not honest. They run marketing campaigns to buy their coins and even promised that you could bump them for 10coins/day. It even mentioned clearly on the app too, for each listing. However, after i've purchased the coins bundle, most listings offer only a min. of 30coins/day to bump/spotlight them. Tell me how is that not similar to a scam, except it's done in a more subtle manner. When i complained to the support agent via live chat, he threatened me for swearing at him. All i said was something like 'Do u think i'm stupid ?' because he kept giving me copy-paste template replies and clearly wasn't bothered to assist. Apparently calling myself stupid is considered swearing for some ! I asked him to show me how have i swore at him. He continued to threaten me and then blocked the chat. I'm now unable to contact or use the support button anymore. Ha ha. Bunch of clowns. More than 90% negative reviews in the last couple years alone pretty much tells you the whole story doesn't it ? They're going down. It's just a matter of time. I won't be surprised if they proceed to suspend my account. Guess i'll find out in a day or two.

App doesn't work

Their app doesn't work half of the time. When I try to sell an item, it either gets stuck on the picture selection page or just says "something went wrong" and says that it has been saved in the drafts when it has not. I cannot believe investors think it's a billion dollar app. I would totally use Facebook Marketplace if I had a Facebook account. They also frequently delete my postings and their support team gives the dumbest reasons. For example, they say the postings are duplicates, remove both and don't let me repost it.

Scha ErickaMalaysia · 1 review · Experienced 2023-01-01 · Posted 2023-07-13

Their policy is BS

Their policy is BS. Am a victim to fake items. No actions taken by them. I kept asking them what to do but they said nothing. They let the seller keep selling by the name authentic till now!!! Dont trust this platform. They let the crimes take over. Sellers dont even know what authentic means! Customer service is useless

Sara ManzanoSingapore · 1 review · Experienced 2023-05-16 · Posted 2023-05-16

It's full of resellers

It's full of resellers, very few actual buyers who need the stuff. The resellers will bombard you with offers 80% less than what you offered to then sell it somewhere else and make money on you basically. Not a good app, its a travesty of what the app is meant for....

Muhamad Azfar Abdul Aziz Al-AkMalaysia · 1 review · Experienced 2023-05-13 · Posted 2023-05-13

worst marketplace on the internet

worst marketplace on the internet no actual customer service carousell protection is pointless scammers are everywhere on the platform

The scammer issue is easy to fix

The scammer issue is easy to fix. Carousell REGISTER BUYERS with ID and phone number and email used for over 6 months. The real buyers will be ok with that and sellers reduced risk. It cost nothing so why are they not doing it?

Carousell simply restricts accounts

Ok to start of they were so bias! Even after giving valid evidence they dont protect the seller only buyer. Then when they found out that i actually contacted the other ther party but she did not respond they said they notice ive tried to work thibgs out and they close the case two days later they restricted my account for the same issue. I even called the person but she wont answer or reply any text. She just simple made false claim and cause i wont meet her for coffee thats all. To bug my life she never wanted me to sell on this platform. Honestly carousell if someone as a seller gives u evidence at least validate it dont just ignore. We can go to any other platform to sell too but if we have so many good reviews it shows how we are as sellers. Thats what reviews are for right? If not why have that feature for? Fix your problems guys dont be bias

SimpleCanada · 5 reviews · Experienced 2023-04-01 · Posted 2023-04-01

Absolute corrupt

Lots of bugs (google login)

Lots of bugs (google login) - app on IOS is just as bad and not natively built so it's all a window within a window. When it works, it's OK - clearly there are buyers and sellers. Have managed to sell things in spite of the really poor interface.

My account was suspended without any reason

I was locked out of my account suddenly while going through deals with buyers. My account was apparently suspended without any notification or warning from them, without any reason when my account has only good reviews and no reports from any buyers. I still have ongoing deals with my buyers and now they are thinking i’m scamming them when it’s not my fault that carousell suddenly suspended me. I tried to contact them and they only got back to me 9 days later after multiple prompts with the live chat agents. They told me I was suspended because another account had unresolved matters when it had nothing to do with me. My phone died outside when I had to do a meetup with a buyer, hence I used my friend’s phone to login. You all should not ban accounts that has no issues, be it linked or unlinked to the account that had unresolved issues. Sometimes it could be because we had to use our friend’s or families’ phones to access our carousell account outside because our phone died during a meetup deal with a buyer. It doesn’t mean that those different accounts belong to the same person. If this is how you all settle this problem, then our whole family members can’t use your carousell app services this way. Never going to use carousell anymore again. Innocent users have to be dragged into this stir of nonsense when we did nothing wrong.

Snob Carousell

Have no contact number. No CSO to ask for help. Chat is fake. No human service. I ask for help on wbe page. I received useless emails reply #Snob

robert jowettMalaysia · 1 review · Experienced 2023-02-02 · Posted 2023-02-06

Was advertising three items all three…

Was advertising three items all three had scam attempts then users suspended. NO real inquiries. ZERO. Their support is all sending links. No human being present just fake names. No phone number no call back. Chat is a lie it's a machine. Totally unreal these muppets got 100mill dollars funding!! How? For what? Avoid this scammy platform

Carousell is unsafe and scam-breeding website!

t is my escalation as a NEW seller on the Carousell MY platform and immediately I got the scam without any warning or advice given by the Carousell team in advance. There is no guideline or warning about the scam situation in the welcome message to the new user!!!!!! Now the your customer service team gave me the advice to report police and contact bank. AND THAT'S IT!!!! CAROUSELL DIDN'T DO ANYTHING AND RESPONDED AS IF IT HAS NO RESPONSIBILITY WHEN SCAM HAPPENS TO THE USER. As a person working in tech sector and advertiser experience, I am very angry with the Carousell's approach to the situation. I would like to stress that the user can't get scammed if the Carousell platform did its job for checking the user authencity in advance!!!!! I need this issue taken seriously by Carousell and I want Carousell MY to have partially refund for the amount of the scam that I have suffered from!!! Carousell needs to have the responsibility here rather than asking user to do the report to police/bank by themselves!!! I don't expect that Carousell will be seen as a scam breeding platform! I don't think Carousell is safe for users!