Car Part Planet (carpartplanet.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 24% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Kyle · 1 review · Experienced 2025-04-04 ·
★★★★★
DO NOT DO BUSINESS HERE IF YOU WANT AN…
DO NOT DO BUSINESS HERE IF YOU WANT AN HONEST ANSWER AND RELIABILITY.
My company has been waiting nearly 6 months for a motor that was supposedly in stock. Despite paying over $3,000 more than the original quote to acquire the block from Ford, I am still unsatisfied with the service and delays."
182 days, still no motor paying a storage fee or $30 a day until the motor gets here $5400 dollars they do not care about.
DO NOT DO BUSINESS HERE IF YOU WANT AN HONEST ANSWER AND RELIABILITY.
NO ONE WILL TAKE OWNERSHIP BUT ASK FOR MORE MONEY
I Could have gone with another company but I called them gave them the vin number they said they have the block in stock to a call the next day stated that it wasn't the correct engine, needed $1.5K to get the correct block out and then nothing but an enginge install kit was shipped.
Until I called, no one from their team mentioned that the motor block was unavailable. Imagine being told that the motor is on a national back order and still needs to be built, despite waiting over 90 days without any updates from your own company, while clients are waiting for their units to be returned. Every three days, you tell the customer they are still waiting for an engine after previously saying it was on its way days, weeks, and months ago.
Reply from Car Part Planet2025-09-04
Thank you for your feedback! The order was placed on May 13th and on May 14th we reached out to you stating that per the VIN number the incorrect engine was ordered and we did not have the engine needed for this Motorhome. On August 26th the customer agreed to an engine provided by the dealership. The engine shipped on August 28th and delivered on September 2nd. We reached out on 4 attempts as well as left voicemails prior to the agreement on August 26th. Should you need documentation with the date and time of each call, we will gladly oblige.
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hassan saad · 1 review · Experienced 2025-08-26 ·
★★★★★
They are scammers very expensive
Reply from Car Part Planet2025-08-27
Unfortunately, we do not show you as being our customer.
Car Part Planet sold me a damaged transmission. When I called them up to request a refund, I was told that they don't inspect the parts. The transmission that they sold to me had a missing or damaged "mechatronic" component. They did not issue me a refund. I repeat, do not do business with this company. I've been a digital marketer for 17+ years and I can tell you with full confidence that the 5-star reviews they have are fake. Notice how the 5-star reviews are so close together in dates. That's not natural.
And they stated that reviews from Trustpilot can't be fake. That's a lie, all it take for someone to create fake reviews is to create fake user accounts. It's that simple. And why would it be the responsibility of Motoro Cars 2 to install a "mechatronic" part when it your responsibilty to provide a transmission that has a functional "mechatronic" unit as it's known as the "brain" of the transmission.
This verifies my claim as to why your company is running a scam operation, because you don't properly vet or inspection the parts you sell. Even your rep told me that your company doesn't inspect or vet any of the parts that you sell.
Now in regards to buying fake reviews...all it takes is Google search with this search query to see the companies that sell fake Trustpilot reviews, "buy trustpilot reviews".
Reply from Car Part Planet2025-08-25
Thank you for your feedback! A refund was not issued due to a chargeback being filed. The mechatronic for this unit and should have been replaced by your repair facility. Please see communication per your mechanic:
pc to Genaro, says unit was installed and they replaced the filter and used factory fluid, says it went to the dealer for programming, I asked it the mechatronic was replaced and he said no, he got argumentative about that and says our unit comes with one, I explained that on a recycled part they need replaced.
Furthermore, per Trustpilot guidelines reviews cannot be fake since they are verified. Having been in digital marketing for 17 years one should know that.
I really like how they do their research before processing and shipping your parts. I ordered the wrong transmission and they called me to let me know it will not fit my vehicle and gave me the option to order the correct one. By doing that extra step they just avoided wasted time and money and unnecessary hassle of a return.
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Robert Willis · 1 review · Experienced 2025-08-17 ·
★★★★★
We had a really good experience buying…
We had a really good experience buying our new car with Hamit today.
The person was very nice and took care of me quickly.
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Robert Lopez · 1 review · Experienced 2025-04-27 ·
★★★★★
jumping through hoops
jumping through hoops
this is not even my vehicle that i am posting this review about im a technician and im working on a friends vehicle so that should say alot
im tired of calling and talking to so many different people and nobody can give any answers they are trying so hard to not warranty a transmission when i already ran all the tests they ask me to do and also went ahead and took it to a well known transmission shop so now my buddy not only has been out of a truck for 4 months but the money he has spent trying to get their faulty transmission working he could have just bought a new one its like pulling teeth trying to get this covered under warranty trust me if we didnt have to call you guys we wouldnt but its just not right what you all are doing . if you read this please feel free to call me if you want to make this right
Reply from Car Part Planet2025-08-05
In order for us to assist you, could you please provide us with our order number. The order number listed is not from our company.
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Kelly Shultz · 1 review · Experienced 2025-07-31 ·
★★★★★
i purchased a 2017 chevy equinox engine…
i purchased a 2017 chevy equinox engine from them, and it was reman. The engine overheated. They sent an inspector out. Inspector determined that the engine failure was due to an internal leak. Even after reviewing the case and everything. They denied my claim and want me to pay outta pocket! This explains their reviews of 4.1 stars!!!!!
Reply from Car Part Planet2025-07-31
Unfortunately, we do not show you as being one of our customers. Please provide us with your order number as the remanufactured engines have no fault warranty and would not be denied
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MEGA AUTO BROOKERS · 1 review · Experienced 2025-07-31 ·
★★★★★
THE BAD REVIEW THEY LEFT FOR OUR…
THE BAD REVIEW THEY LEFT FOR OUR MECHANIC SHOP IS FRAUDLENT! THEY ARE TRYING TO DENY A CUSTOMER'S WARRANTY FOR A TRANSMISSION!!!! THEIR INVOICE LOOKS LIKE MADE ON PAINT APP. WE STOPPED THE PAYMENT BECAUSE THEY STILL HAVE NOT RESOLVED THE CUSTOMER'S ISSUE, ON TOP OF THAT THEY CURRENTLY DONT HAVE THE TRANSMISSION IN "STOCK" WHICH MAKES 0 SENSE!!!!! SO WHY SELL A $6K TRANSMISSION AND NOT HAVE A WAY AROUND TO ENSURING CUSTOMER IS ABLE TO DRIVE THEIR CAR? STAY AWAY FROM THIS COMPANY!!!
Reply from Car Part Planet2025-07-31
This is interesting because you ordered a part on July 22nd and it shipped on July 26th and delivered on July 30th. You filed a chargeback after the part was delivered claiming fraud. Thank you for confirming that you are the purchaser now it can in fact be related to the bank. How can you claim anything about the warranty if the part was delivered yesterday that you stated to the bank you did not purchase. There is no warranty filed since the part was delivered yesterday and you claimed that you didn't order the part and only support local businesses.
Interesting the price paid was $2875.
It’s been a long strenuous process. I hope the process trends in the direction it seems to be going at the moment!!!!!
Reply from Car Part Planet2025-07-30
1. Shipping was requested to a residential address, therefore ,a liftgate fee was applied to your order
2. Your mechanic is not a licensed repair facility but rather a friend working from home.
3. Installation Instructions require the transmission cooler to be replaced, NOT the whole cooling system you are stating. We are not quite sure where the 1000.00 is coming from.
If you had experienced any issues with the delivery the freight company would have notified us. The area being delivered to was a mobile park and it ultimately up to the freight company's discretion on being able to navigate drop off. There was no deception of what part was purchased. Proper installation of the unit guarantees it success.
This is the second time I've ordered from this company. I love how easy it is and much easier it's become since my last order 2 years ago, for another vehicle of course. I like how I can pay in payment using Affirm, it's one of the best things about this site!!!
Excellent customer services. He took his time to explain my options in which engine to pick.
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Matt K · 1 review · Verified · Experienced 2025-07-01 ·
★★★★★
Couple of phases here
Couple of phases here
First is finding the right transmission
2nd price tag
3rd delivery
4th instalation and see how it rides
I got phase 3 and 4 to go
Don was knowledgeable and came across genuine. Ya can always tell a BS'er. He ain't one, that's for sure.
