Car Part Planet (carpartplanet.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 24% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
j
jon fix · 1 review · Experienced 2025-06-16 ·
★★★★★
Warning
Warning: Scam Operation – Avoid at All Costs
This company is scamming customers. I regret ever dealing with them. The so-called "warranty" is completely useless – they will always find excuses to avoid honoring it. Don’t fall for it.
They sell rebuilt parts of terrible quality, and when they fail (which happens quickly), you're on your own. No support, no responsibility. I highly recommend spending a bit more and buying from an official dealer where you’ll get real parts, real service, and real warranty coverage.
Stay away unless you want to throw your money away.
T
TB · 1 review · Experienced 2025-06-13 ·
★★★★★
Scam/Fraud
Faulty transmission. Does not honor warranty.
We requested a core return back in April 2024 and received an email with confirmation from car planet with order number. No one came to pick up core in April 2024 even after filing the paperwork online and multiple follow up phone calls.
June 2025- called for warranty and was told that since the core was never returned, there is no warranty. Clearly it seems that this is a scam-like practice so warranties are not used/honored. We have all the paperwork documented that we have submitted the proper paperwork on time and have emailed that to their customer service multiple times.
Initial purchase transaction may be smooth but keep in mind that if you need to use warranty or have any concerns- you will not be helped!
Reply from Car Part Planet2025-06-26
Unfortunately, we do not show TB as our customer and we can confirm that had the core been returned back to us we 100% abide by our warranty.
G
George Suarez · 2 reviews · Experienced 2025-06-19 ·
★★★★★
They sent the wrong engine
They sent the wrong engine. I sent the picture of the 6 cylinder engine. When my van is a 4 cylinder. They don’t get back with me.
My mechanic is very upset he has my car
Terrible customer service. 30 min wait time on the phone.
Update: Jessica reached out. Was very supportive and says they expedite this
And help me out. Will keep you posted.
Great customer service. All my questions and concerns were answered. The order was delivered early and the mechanic was amazed at the pristeen condition of the engine. We are very pleased with the service we received.
Jay just took my order and it seems a bit too easy to get a transmission. He said they try and make it as eas as possible. MISSION ACCOMPLISHED! Hopefully.. the rest of my journey with CPP goes this smoothly.
T
The Acura Channel · 1 review · Experienced 2025-03-18 ·
★★★★★
Highly satisfied with my 2010 Acura TL Engine
I bought an Acura TL engine from this company. After close to 10,000miles, the engine still runs strong. I would highly recommend ordering an engine from this company. I also got a 5 year or 50,000 Mile warranty on my engine. This covers heads, pistons, cam,and the entire block itself. I'll buy again from this company.
I can't remember ever having a better purchase experience especially one of this amount.So experienced customer service.Also precise price quotes..Best Hands Down! Thank You
M
Mary · 1 review · Verified · Experienced 2025-05-28 ·
★★★★★
Shelly was awesome
Shelly was awesome. Quick and fast!
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Noor M · 1 review · Experienced 2025-05-23 ·
★★★★★
Did a viewing for our daughter first…
Did a viewing for our daughter first car didn’t found the right one but Hamza helped us through out the process will recommend
Buy at your own risk and be prepared to lose your money and time as if playing the lottery. We received a bad transmission and have been trying to get a replacement for a month now. Still trying. We've given all info requested, called several times, emailed several times. No movement forward at all. Even offered to send it back for a refund.
Reply from Car Part Planet2025-05-23
Thank you for your feedback! However, Your warranty has been Denied due to:
The code displayed is a circuit code for an externally mounted and uncovered speed sensor. The claim filed has nothing to do with the transmission itself. Please contact your mechanic regarding proper installation.
Too many after sale requirements in small print for core return and Warranty. These things should be done at time of sale. Appears they would like to negate a warranty by failure to comply with after sale requirements. Fine for someone who sits in an office all day but not so good for and extremely busy 1 person mobile service business.
Reply from Car Part Planet2025-05-22
Thank you for your feedback! The order was placed online for a remanufactured transmission. When you placed the order, the choice was made to waive the core charge for 30 days.
We clearly show what the Core charge is and you chose the option to waive it for 30 days. Any company that sells remanufactured transmissions require the core to be returned.
There is nothing in the warranty terms that negate the warranty except for improper installation, or failure to pay for the core or return it. We pick up the core at no additional cost you. If you need further assistance with clarification as to our store policies as well as warranty, we will gladly go over them with you. We didn't know that having a good working replacement transmission and allowing to waive the core charge for 30 days constitutes receiving a 1 star review. Thank you for taking the time to leave us this review considering you have such a busy schedule.
