About Car Part Planet
Data updated- Website
- carpartplanet.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 71% (17/24)
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Is Car Part Planet legit?
Car Part Planet (carpartplanet.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 24% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
They are very thorough and patient
This company representative spent almost an hour on the phone with us while we worked out our payment issues and went through all the information. I would say they are very thorough and patient
Nice people...
Jay you are the Man!!
Worst Company for Transmissions
First, I should have read Car Part Planets reviews on BBB instead of relaying on Trustpilot. I ordered a remanufactured transmission which only lasted a few weeks. The second transmission would not shift immediately. After two defective transmissions I asked for refund however, they stated they would not refund me. In addition, they have not paid the labor for either install which their warranty states they cover. I ordered a transmission through another company that I received within a week and works as promised. Response to Car Part Planets first comment: Most of their statement is false and I have recorded calls to support. After the original review, they offered to settle by offering to reimburse the original amount, only one of the warranty labor claims, and half of the core value. My attorney sent a certified letter which they have failed to respond to. My statement was "I could sell their transmissions as a core for more than what they were offering me to settle." I have the recording of Car Part Planet wanting me to wait on returning transmission until this was settled. I have ZERO intention of keeping/selling any of their shitty transmissions. Response to Car Part Planets second comment: Even if you have yet to receive the response letter from my attorney, I have provided their number several times for your management to contact. If you guys cannot locate your recorded calls, I would be happy to provide again. It is in the best interest of everyone to settle this outside of the courtroom.
Reply from Car Part Planet2025-02-28
The warranty on this order was voided. We offered to reimburse labor in full yet you refused to return the defective unit and told us you would sell it as a core. Update: We have not received any letter from your attorney. One labor is the original installation which is never covered. We offered to reimburse you for the second labor in full provided the defective unit is returned back. We also have the recorded call of this entire conversation.
I ordered a used engine on January 31
Your response to my review is bs. YOU dont have the engine I ordered. I dont have to accept anything I didnt order. That engine WILL fit my vehicle. My husband is a mechanic. Stop frauding people. If you dont have or cant give me what I paid for, then I deserve a full refund. I ordered a used engine on January 31. On Feb 10th I get a phone call that they dont have the engine I ordered. I am told they are looking for a unit with similar mileage and price as the one I agreed to and paid for but they cant find one. They have one with 4x the miles and double the price. Of course I say no to that. I tell them if they dont have the one I paid for I want my money back. They then say I ordered the wrong part, even though I put in my vin number when ordering. That is just their excuse not to give me a full refund. Its not that I ordered the wrong part. They dont have the engine I paid for. They sent me a refund minus 10% cancelation charge. When THEY ARE THE ONES that canceled and breached the agreement by not having what I paid for and not sending me what I paid for. Be careful. They are dishonest and I am fighting for my refund. DO NOT BUY FROM THEM
Reply from Car Part Planet2025-02-11
This is not the exact order of events. The engine ordered was a 2013 and your vehicle is a 2012 model. The engines are not interchangeable and we explained that to you. We contacted you to ask you if you wanted the correct engine per your VIN number and YOU asked to cancel the order and we obliged. We offered you multiple option but you insisted you wanted the order cancelled.
After look at other websites I got…
After look at other websites I got irritated Then Accidentally found your website car part plant it was easy to understand and the information was available for me to click on and it was easy for me to order a transmission without any problems. Thank you
Make a process easy
Easy to find a object and proceed a payment.
Jay was awesome
Jay was awesome! He walked me through the process. I had no clue as to what should be done. He was courteous and friendly! The best customer service I’ve had in a long time!
Shop manager
She was very professional
Shelly is the best
Shelly is the best! Great customer service treats us like Family
I called and Jessica was super helpful
I called and Jessica was super helpful, patient, and nice. She made it super easy for me to order when I was ready by texting me a link.
Very helpful and easy to work with good…
Very helpful and easy to work with good price on new motor. Response time is very quick and fast with answers. Looking forward to getting my new motor from them .
Stay away from this scammers all the…
Stay away from this scammers all the reviews here is fake they sell defective and damaged products and after they claim it was the shop fault or whoever install it to deny your warranty stay away iam going file a law suit against them to get my money back stay away
I was checking reviews and my review…
I was checking reviews and my review was not there! At first writing a review it was there, now they removed it. My review was very BAD, they let me believe the motor would be replaced, but NO WAY!~!~!! They have more BAD reviews than good one,
Reply from Car Part Planet2025-01-01
The review was not removed, it is still visible. Your engine was purchased on June 27 2023 and was not installed until November 2024. According to our Terms and Conditions, the engine must be installed within 30 days of delivery, otherwise the warranty is void. According to your records, the engine was installed by you.
Yusuf was great at providing details…
Yusuf was great at providing details and had great knowledge of the cars. Highly recommend him to anyone looking to purchase a vehicle. Bravo !
Fast and Easy does it!
User friendly experience, straight forward doing business. Thanks
very respectful and welcoming…
very respectful and welcoming experience from the staff Ceren.
Great phone info
Warranty support manager Joseph was…
Warranty support manager Joseph was very very helpful.
We recently purchased an engine for my…
We recently purchased an engine for my sons truck and couldn’t be happier. They are very helpful ensuring you get the correct part per your vin number. Engine installation went smooth no issues. My mechanic was also impressed. The core return process was easy as well. Top notch service! Would highly recommend them.