About Car Part Planet
Data updated- Website
- carpartplanet.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 71% (17/24)
Do you own Car Part Planet? Claim this profile for free and start replying to reviews.
Is Car Part Planet legit?
Car Part Planet (carpartplanet.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 24% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The Customer Service was Excellent
The Customer Service was Excellent , Jay new his product and was very helpful and informative .. My Companies will definitely order again ..
Service seems solid
Service seems solid. Awaiting engine deliv. now.
Answered all my questions.
It when though very nice and easy.
You hire great personnel like Kelly
You hire great personnel like Kelly, very kind and professional.
Honest help on phone
Very helpful and patient
HiGood service
HiGood service, easy procedure and I am happy.
Excellent phone salesperson experience
The salesperson that took the phone order was extremely helpful and informative. She made the transaction smooth, painless and quick. Having found this business online, I'm sure I'll be using them in future orders.
My man Jay is great.!!!!!!!!!!!!!!!!
My man Jay is great.!!!!!!!!!!!!!!!!. He is very professional and fast
Did very well in answering my questions…
Did very well in answering my questions about the engine
HORRIBLE customer service
HORRIBLE customer service! Sent wrong engine, it was tagged as the correct one but the engine didn’t match the tag. This is a 100% error on their part. They picked it up the wrong engine then proceeded to tell us several times over a weeks time that the correct one would be sent. After being lied to for a week we find out that they don’t even have the right one wasting time that we could have purchased another. Now they won’t refund the purchase price. We don’t have anything in our possession and yet they have kept every dime we paid. We have called over 25 times trying to resolve and if you talk to someone you get the runaround and they NEVER call back. Have wasted over a month trying to resolve this issue. Now you say it was the engine we ordered. It was NOT the engine we ordered; you sent a 2013 N54 engine, and we have proof. The refund was only provided once I filed a dispute with the credit card company, not due to your service. You would never call back or email to give any information whatsoever.
Reply from Car Part Planet2025-03-09
The engine ordered was the exact engine we shipped. After further investigation it was deemed that your vehicle was a GT and a GT was NOT ordered. Nevertheless, we picked up the engine and it was checked in on May 1st. A FULL REFUND was issued on Friday and an email was sent to the email address on the order. Please check your email for a refund confirmation. Depending on your financial institution it may take up to 72 business hours for these funds to reflect back into your account. Update: We sent out the correct engine as ordered. You have a Grand Torrismo which we do not have listed as a part offered. We refunded you in full. We have been in contact with the email we have on file and not with the email being used to write this review. Please check with the authorized email for this order.
I talked to 2 sales rep but the other…
I talked to 2 sales rep but the other one did not bother to ask me information about my car so she gave me a quote that would not fit into my car.
Reply from Car Part Planet2025-03-06
Thank you for your feedback! We see that the correct part has been ordered. In order to provide you with an accurate quote, the VIN number needs to be provided.
Very Pleased!!!!!!!
They have made my experience easy and without a lot of stress.
know your vin
magnificent job
Tim was awesome answered all questions…
Tim was awesome answered all questions had everything I needed in a very timely manner
Very good customer service
Nice experience and very nice costumer…
Nice experience and very nice costumer service
The website was the most straight…
The website was the most straight forward of all the ones I looked at. Customer service was friendly and informative.