Carpet Express (carpetexpress.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Mama G · 2 reviews · Verified · Experienced 2026-03-31 ·
★★★★★
Wonderful customer service
Wonderful customer service! Dennis not only offered me a lower price than what I saw online, he also searched to find the freight company with the lowest rates to get my flooring from Georgia to New York. Great experience. I will definitely go back to this company if I ever need flooring again!
Reply from Carpet Express2026-04-29
Thank you for the great feedback! We’re glad Dennis could help you lock in a better price and find the most cost-effective shipping from Georgia up to New York. That kind of extra effort is what we’re all about—appreciate you choosing Carpet Express!
T
Tri State Carports · 1 review · Verified · Experienced 2026-03-31 ·
★★★★★
Customer service was great and product…
Customer service was great and product was good quality
Reply from Carpet Express2026-04-14
Thank you for the review! We’re glad to hear you were happy with both the customer service and the quality of your flooring. We appreciate you choosing Carpet Express!
Thank you, Denise! We’re glad everything came together with a good price, quick delivery, and a quality flooring product. We appreciate you choosing Carpet Express!
r
ryan m b · 1 review · Verified · Experienced 2026-03-17 ·
★★★★★
EXCELLENT
Sonja was extremely attentive to my unique situation. She got me a great price, assured my delivery would arrive in the tight time frame I had, and was very pleasant to work with. 11/10 experience :)
Reply from Carpet Express2026-04-14
Thank you, Ryan! We’re glad Sonja could come through for you, especially on a tight timeline. Getting great flooring at the right price—right when you need it—is what we’re all about. We appreciate you choosing Carpet Express!
The salesperson was easy to work with, my flooring was shipped the next day and the communication was clear. Appreciate the ease of working with you!
Reply from Carpet Express2026-04-14
Thank you, Isabel! We’re glad everything was smooth from ordering to next-day shipping. Clear communication and an easy process are what we aim for—appreciate you choosing Carpet Express!
Joyce made my purchase easy and I was kept informed as to what was happening with my purchase the entire time from the initial phone call to delivery. Thanks for your help
Reply from Carpet Express2026-04-14
Thank you, Pete! We’re glad Joyce kept everything clear and easy from start to delivery. That kind of communication makes all the difference—appreciate you choosing Carpet Express!
Thank you, Fawn! Dennis will appreciate the shout-out—he does a great job taking care of customers. We’re glad you had a good experience with Carpet Express!
D
Daniel James Construction · 1 review · Verified · Experienced 2026-03-19 ·
★★★★★
My salesman Dennis makes my experience…
My salesman Dennis makes my experience with carpet express the most enjoyable part of my projects!!!! He is a leader in the industry with the knowledge and the pure drive to keep all my customers happy!!!
Reply from Carpet Express2026-04-14
Thank you for the great feedback! We’re glad Dennis continues to deliver for you and your customers—he takes a lot of pride in keeping projects running smoothly. We appreciate the partnership and your continued work with us here in the Chattanooga and Northwest Georgia area!
Deborah was fantastic with communicating when it would arrive. Items came in good shape, not damaged as promised.
Reply from Carpet Express2026-04-14
Thank you for the review! We’re glad Debra kept you well informed and that your flooring arrived in great condition. We appreciate you choosing Carpet Express!
LAGRETTA AND MIKE ALWAYS GO THE EXTRA MILE TO MAKE SURE I GET WHAT I NEED
Reply from Carpet Express2026-04-14
Thank you! LaGretta and Mike take a lot of pride in going the extra mile, and we’re glad they continue to come through for you. We truly appreciate your continued business with Carpet Express!
J
Jack C. · 2 reviews · Verified · Experienced 2026-03-12 ·
★★★★★
March 12, 2026
Ms. Debra Collin’s is great sales rep. We love Carpet Express.
Reply from Carpet Express2026-04-14
Thank you, Jack! We appreciate the kind words—Debra does a great job taking care of customers. We’re glad you love Carpet Express and look forward to helping you again!
Sonja was kind and patient as I sorted through multiple designs and face weights. She gave her opinion when necessary, and was thoughtful about how she did it. Southwestern was also amazing, delivered our items ON TIME, and always notified us when it’s been delivered.
Reply from Carpet Express2026-03-19
Thank you for the great review! We’re glad Sonja was able to guide you through the options and help you find the right fit. It’s also great to hear everything went smoothly with delivery and timing. We appreciate you choosing Carpet Express!
Excellent quality, excellent phone service. My rep Sonja was attentive and proactive. Deliver was prompt and carrier (driver) was excellent. Dropped off right at the front porch even though they didn't have to. Installer complimented the carpet quality AND the pad.
Reply from Carpet Express2026-03-09
Thank you, Andrew! We’re glad Sonja took great care of you and kept everything moving smoothly. It’s great to hear the carpet and pad impressed both you and your installer. We appreciate you choosing Carpet Express!
We have been working with Carpet Express for about a 3 weeks and have found them to provide excellent customer service and quality products!
Reply from Carpet Express2026-03-09
Thank you for the kind words! We’re glad your experience over the past few weeks has been a good one and that our team could deliver both quality products and strong customer service. We appreciate the opportunity to work with Flooring and Beyond!
Joyce Davis was excellent source of information and helped to make my choice easy! Very satisfied with my purchase. Will be telling others for sure!
Reply from Carpet Express2026-03-09
Thank you, David! We’re glad Joyce was able to guide you and make the selection process easy. Enjoy your new flooring, and we truly appreciate you spreading the word about Carpet Express!
Alan was fantastic!!! I explained my project & he was SO helpful! I even called back the next day & added carpet to the order. I received my order timely and the quality was excellent on both the tile & the carpet... even my installer was impressed with them. I will definitely be using y'all again & again on my rental units as well as my home. Thanks!
Reply from Carpet Express2026-03-09
Thank you, Patricia! We’re glad Alan could help you pull everything together for your project and that both the tile and carpet impressed you—and even your installer. We appreciate your trust in Carpet Express for your rental units and your home, and we look forward to working with you again!
Everyone was very nice and helpful and I got my order within a few days. I am very happy with my product.
Reply from Carpet Express2026-03-09
Thank you for the review! We’re glad our team could help and that your flooring order arrived quickly. Enjoy your new product, and we appreciate you choosing Carpet Express!
D
Donna · 2 reviews · Verified · Experienced 2026-02-12 ·
★★★★★
Great Service and very timely.
Reply from Carpet Express2026-03-09
Thank you, Donna! We’re glad everything went smoothly and that your flooring order was handled quickly. We appreciate you choosing Carpet Express and hope to help with your next project as well.
Great Buying Experience!The staff at Carpet Express had the…
The staff at Carpet Express had the flooring at a great price and worked with me to satisfy my expectations. Great phone presentation and was overly helpful from start to finish! Very friendly and customer satisfaction!
Reply from Carpet Express2026-03-09
Thank you! We’re glad our team could help you get the flooring you needed at a great price and make the buying process easy from start to finish. We truly appreciate your kind words about our customer service and friendly staff!
