Carpet Express (carpetexpress.com) has a 4.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Ansel Francis · 9 reviews · Experienced 2025-08-04 ·
★★★★★
A huge thanks to Jim for his…
A huge thanks to Jim for his outstanding service! He provided all the information I needed and facilitated a quick, cost-effective shipment of my carpet tiles to the Midwest. The price and speed were unbeatable. I know exactly where I'll be ordering from next time.
Reply from Carpet Express2025-11-17
Thank you, Ansel! We’re glad Jim was able to get your carpet tiles shipped quickly and affordably to the Midwest. We appreciate your trust in Carpet Express and look forward to helping with your next flooring order.
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TRI STATE RUGS & FLOORING · 3 reviews · Verified · Experienced 2025-08-03 ·
★★★★★
We ( YL Flooring NYC) working with…
We ( YL Flooring NYC) working with carpet express since 2018 they (Gabriel & co ) very helpful and educated sales team . Always shipping quick . only once happened we ordered 10 rolls 1 came with irregular line in the carpet. took photos and called once . very helpful Linda she replaced the roll with same dye lot in 2 days . and thats why i leave a good feed back 👌👌👌
Reply from Carpet Express2025-08-18
We truly appreciate your business and continued trust, and look forward to many more years of working together! It’s great to hear that Gabriel and our sales team have been consistently helpful, knowledgeable, and quick with shipping. We’re also glad our claims coordinator was able to promptly resolve the issue with your carpet roll and get you a replacement. Thank you for sharing your experience!
I needed to replace our basement carpet after some flooding. After checking a handful of different sites, I opted for Carpet Express because they had the best prices. I'm so glad I did. After purchase, I quickly received a personalized email from a sales associate to finalize shipping. They made sure the timing worked for me and then had it shipped ASAP. I was genuinely surprised by how great the service was. I'd highly recommend this company.
Reply from Carpet Express2025-08-06
We’re glad we could make replacing your basement carpet quick and easy after the flood. Your kind words mean a lot, and we’ll be sure to share them with the team. Thank you for trusting Carpet Express!
