Really good experience
Really good communication and fast delivery. The item arrived before they said it would and was well packaged. The item it's self was really easy to fit and works well.
About Car Racks
Data updated- Website
- carracks.co.uk
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/17)
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About this business
Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.Our comprehensive range includes all the major brands such as Modula, Nordrive, La Prealpina, G3 and Peruzzo providing a variety of styles, affordability, and functionality.Our friendly staff are incredibly knowledgeable and can guide you through any buying decision.
Written by the business, not verified by us.Is Car Racks legit?
Car Racks (carracks.co.uk) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the purchased items are of exceptional quality, offering outstanding value for money while fitting their cars perfectly without any issues. Consumers also appreciate the straightforward online ordering process, helpful communication from the team, and very reasonable prices compared to alternative options available online. However, some people mentioned unexpected delivery delays that extended significantly beyond the initial estimates provided during checkout. A few reviewers additionally noted that parcels took much longer than stated and generated unexpected customs fees upon arrival from Ireland. Other buyers expressed frustration when items arrived later than expected or required extra effort to track properly.
Auto-generated from all reviews of this business. For reference only.What people say
Great website
Quick delivery useful guides for someone who knows nothing about car racks. Good prices really happy thank you
Citreon C1 roof rack.
Ordered a roof rack for my Citreon C1. Delivery was pretty quick and the product is well made and easy to fit with good instructions. Very happy with it.
Fast postage
Fast postage, wrapped well. 4 stars just because the rear rubber feet did not fit perfetly, but does all work as described. And is study enough for 2x 15ft pe kayaks. Over all very pleased
Ordered a dog guard specific to our…
Ordered a dog guard specific to our car. Although not the cheapest it arrived on time well packaged and fits nicely Happy with my purchase thank you
Roof bars fitted perfectly and were…
Roof bars fitted perfectly and were delivered quickly.
Great price
Great price, product arrived quickly and was very easy to fit! All great!
Quality roof rack
This is the second roof rack I have bought from car racks as I changed cars .. quality items, delivery excellent and well packaged.
Good price for a paddle board
Good price for a paddle board. Slightly delayed in arriving but very happy with purchase
Great service
Great service. It was very easy to select the exact roof rack I needed for my car. Delivery was quick. The rack was of brilliant quality, sturdy and VERY secure. It is just what I wanted and is serving me well in my business.
The roof box mounting.
The roof box mounting I ordered was delivered very quickly. I’m very satisfied with the quality of the set as well as the customer service. I highly recommend this seller.
I was hoping to be able to visit the…
I was hoping to be able to visit the team at carracks, but was unable to contact or find them in advance of placing an order. When I bit the bullet and placed the order, it arrived in reasonable time and fully met my expectations and the rack fitted my car’s roof perfectly!
Great price and brilliant service
Great price and brilliant service, fast and efficient and kept up to date with any possible delays.
Great service
Great service. Good quality item. Thanks
Good company poor communication
I bought roof rails for my son’s car. The price was competitive and delivery was quite fast. I would have given 5* but their communication is poor. I had received a notification from Royal Mail saying the parcel was coming from Ireland and because of its value there may be customs charges before it can be delivered. I emailed the company asking them what was going on as I was buying the rails from a London addressed company. I did not get any response. In the end the rails were delivered without any charges being imposed but it would have been reassuring to have had an explanation from car racks uk.
Very poor customer service.
The tow bar bike rack was a good price, easy to assemble and works well. However, the bike frame adapter that I ordered at the same time was not included. I contacted Carracks, they asked for a picture of the shipped box, which I provided, but since then, nothing. No adapter has been sent, no refund offered, no email replied to. The only communication I have had was an email asking for a review, so here it is. Very poor customer service. I will not buy anything from them again
Cheap bars... shame about delivery and customer services
The roof bars were great value and fitted perfectly... only problem was delivery... I've never had great services with parcelforce tbh so carracks not entirely at fault... despite staying at home, delivery did not happen... had the item delivered to the post office... box was damaged with large chunks of cardboard missing... as a consequence, the bars looked like they had been used as there were scuffs at the end, although not damaged... they were steel after all... however, they should have come with x3 keys for the locks and there was only one... perhaps the other 2 fell through the holes in packaging... I did email carracks regarding this to report the damage and ask if I could get the additional keys... they did not respond to me... which was disappointing... 3 stars is a fair rating simply because of the cost of the bars and ease to order... delivery and customer service very poor
Better than I'd expected but customer service needs review
I placed an order and then read the previous reviews here which started to worry me. I then got an email from Royal Mail telling me my parcel was about to be delivered but I should expect to pay import duties. I went back to the website and saw that it was a .co.uk url, it was in £, there was a UK address listed and nowhere did it say to expect this so I tried to contact them which you can only do through a form on the website. There is no email address or contact number. I got no reply to reassure me. The parcel arrived and there was no duty to pay which was a relief but it still took time to deal with this. There was a fault on a part of my roof bars so I had to fill in the contact form again. After a week of no response I chased again, stating that I need a replacement part in a week as I was going on holiday. I finally got a reply and the content was very basic/limited responses that were often difficult to read and some didn't answer the question I'd asked. I received the replacement part and the roof bars work well, but the customer service is lacking and would definitely stop me from ordering anything again.
Avoid like the plague
Carracks doesn’t supply anything it comes from a company in Ireland so you could end up getting hit with customs charges. Delivery times are painfully slow as is the customer services response time. Avoid at all costs
Delivery was slightly delayed but I was…
Delivery was slightly delayed but I was kept informed by email. Arrived well packaged and as described. Competitively priced. Would definitely recommend
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