Exceptional customer service
Exceptional customer service, they were quick, helpful and hassle free. Very pleased with the outcome
About CASAINC
Data updated- Website
- casainc.com
- Category
- Home & Garden
- Location
- United States · Bedford
- Status
- Unclaimed
- Last 12 months
- 68 reviews
- Replies to negative
- 100% (3/3)
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Is CASAINC legit?
CASAINC (casainc.com) has a 4.8 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Loved most products they are well made…
Loved most products they are well made at reasonable prices fast shipping and great customer service i have already recommend your company to serveral of my contractor friends keep up the good work!
A+ Customer Service
Maggie in customer service was very helpful and provided me with exactly what I needed in a timely manner. I love my shower system and CASAINC has proven to be a great company to work with.
Oil rubbed bronze shower system
We purchased the shower system in 2022. It was functioned as intended, and we have had no trouble out of it. It was easy to install and beautiful. Recently our toddler broke the holder for the detachable shower head. I reached out to the customer service email and received a response with someone actively trying to find the part within 12 hours! No waiting 2-3 weeks which is amazing. 10/10 recommend.
Loving Casainc Shower systems
I have purchased Casainc rainfall shower systems for all three of my bathrooms. My experience is that they offer a reliable and luxurious shower experience. As well, Casainc provides excellent customer service and support. Highly recommend!!
CASAINC Customer Service
I purchased a CASAINC touchless kitchen faucet about two years ago and was very happy with it overall. Recently, the touchless sensor started malfunctioning, so I contacted customer support for assistance. The representative was responsive, knowledgeable, and walked me through several troubleshooting steps to try to resolve the issue. Although the troubleshooting didn't fix the problem, I appreciated their patience and willingness to help. What impressed me most was that CASAINC stood behind its product. After determining that the sensor issue couldn't be resolved, they promptly arranged for a replacement faucet. It's refreshing to find a company that honors its warranty and takes customer satisfaction seriously. While I wish the original sensor had lasted longer, the excellent customer service and hassle-free replacement process left me with a very positive impression. Based on my experience, I would not hesitate to purchase from CASAINC again.
I had a problem with my kitchen…
I had a problem with my kitchen faucet,Customer service tried to help me solve the problem with it ,we were unable to correct the problem,CASAINC Offered to replace the kitchen faucet assembly,customer service was very helpful ,Thank you
Good experience!!
I’m very happy with the experience from the very beginning.. the costumer service was superb and the way the stayed on top of the sale was excellent..
Great System Great Price
I really like the Casainc shower system that I have. It is a quality system at a more affordable price.
We are a bathroom remodeling company…
We are a bathroom remodeling company and we love Casainc products! Great warranties on shower valves. Our customers can get luxury items without the price tag.
Shower
Easy ordering with fast delivery
Replacement Parts made easy
Purchased a rain shower of theirs and required a new diverter. Their response was immediate and very thorough giving me multiple options for free/affordable replacement. Very happy with their customer service!
Their response to my question was…
Their response to my question was immediate and they provided options for me to decide what to do.
Great customer service
We had some glass that showed up with…
We had some glass that showed up with scratches on it and they replaced it for free, great to work with.
I had a great experience with CASAINC…
I had a great experience with CASAINC customer service. Yamy from Service Support responded promptly and with a real sense of urgency regarding a missing part for my shower system. She was professional, helpful, and quickly confirmed that they had the part I needed. I really appreciate her fast response and willingness to help resolve the issue. Excellent customer service from Yamy and CASAINC!
Great Customer Service
Great customer service
Quality Roman Tub Faucet
I bought a nice tub faucet assembly that was very well built and easy to install. It is a very sturdy product made of solid materials and has a nice clean, modern look. I highly recommend that anyone looking for a quality product give Casa Inc a try. I ended up having an issue with supply hoses to feed the faucet assembly. I could not find the hoses anywhere so I reached to to Casa Inc and they were extremely helpful. Thank you for a great experience.
Reply from CASAINC2026-06-08
Dear Valued Customer, Thank you very much for taking the time to share your experience with CASAINC. We are thrilled to hear that you are happy with your tub faucet assembly and the support you received from our team. It is wonderful to know that the faucet met your expectations in terms of quality, durability, design, and ease of installation. We take great pride in creating products that are built with solid materials and designed to provide both reliable performance and a clean, modern appearance. We are especially pleased that our customer service team was able to assist you when you encountered difficulty finding the supply hoses for your installation. Providing prompt and helpful support is just as important to us as delivering quality products, and we are glad we could help resolve the issue and contribute to a positive experience. Your recommendation means a great deal to us. Feedback like yours encourages our team to continue delivering dependable products and exceptional customer service. Thank you again for choosing CASAINC. We truly appreciate your support and look forward to serving you again in the future. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Very quick and on the point responses
Very quick and on the point responses. Great company to work with.