CASAINC (casainc.com) has a 4.8 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I bought a shower system kit that is casainc brand. I cant explain to u how happy i am with the product. My kids used to shower in5 minutes, now they are taking their time of how relaxing they feel because of water flow from the shower head. There is a handheld shower head and a fixed shower head which both are useful . The material is amazing , real stainless steel that doesnt rust . I recommend this brand to any one willing to buy bath products.
Reply from CASAINC2026-06-08
Dear Valued Customer,
Thank you so much for sharing your wonderful experience with CASAINC. Reading your review truly made our day!
We are delighted to hear how much you and your family are enjoying your shower system. It's especially rewarding to know that what used to be a quick shower has become a relaxing and enjoyable experience for your kids. Creating products that bring comfort and satisfaction to everyday life is exactly what we strive for.
We are also grateful for your recognition of the shower system's performance, functionality, and material quality. Our team carefully selects durable materials and designs products with both practicality and long-term reliability in mind, so it is wonderful to hear that the fixed shower head, handheld shower head, and stainless steel construction have met your expectations.
Thank you for your trust in CASAINC and for recommending our brand to others. Customer feedback like yours inspires us to continue providing high-quality bathroom products and exceptional service.
We truly appreciate your support and look forward to serving you again in the future.
Sincerely,
CASAINC Support Team
Email: [email protected]
Phone: +1 888-257-3857 (9 AM – 8 PM EST)
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Mike · 2 reviews · Experienced 2026-04-28 ·
★★★★★
We purchased a bar height table great…
We purchased a bar height table great quality of materials and workmanship this one is exactly what we were looking for there are not too many manufacturers of this kind of bar height table this was definitely a great purchase
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Dennis · 1 review · Experienced 2026-04-28 ·
★★★★★
Helpful and Knowledgeable
Yamy a service representative of the manufacturer has been very helpful and knowledgeable in coming up with a solution to my claims. In addition Yamy provided great information towards my options in resolving my case.
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Charles Miller · 6 reviews · Verified · Experienced 2025-06-21 ·
★★★★★
Great product.
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B vela · 1 review · Experienced 2026-04-29 ·
★★★★★
Customer service very good the product…
Customer service very good the product is very good and they are able to help me out ..
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jamie · 2 reviews · Experienced 2026-04-28 ·
★★★★★
Repeated contact by customer service…
Repeated contact by customer service both before they sent out the part, and after i received it to insure all went well. Totally above and beyond any other customer service I've seen.
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Tim · 1 review · Experienced 2026-04-29 ·
★★★★★
Great customer service
Great customer service, and quickly resolved my concerns! I have their products throughout my home. Thank you
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Vashni Lucas · 1 review · Experienced 2026-04-28 ·
★★★★★
15ft patio umbrella
I purchased a 15ft patio umbrella last summer and didn’t open it till this spring. I noticed that a piece was missing, I called customer service and the team was right on it. She was very professional and exceeded my expectations. She told me that she would give me a call back once she found out what could be done and she did just that. Thank you
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CYNDI F. · 3 reviews · Experienced 2026-04-01 ·
★★★★★
Thermastatic Shower System Replacement
We needed to replace a shower cartridge in a system that we were not able to identify the name brand. We ended up removing the tile and replacing the entire body of the shower system. We purchased a Casainc system because it was very reasonably priced and almost identical to the system we needed to replace. The plumber tried to sell us a Delta or Kohler system at a high price and big profit for the plumber, but he agreed to install our Casainc system. The plumber had no problem replacing our old system. Everything worked out beautifully. We have a rain shower, jets and a wand. As a precaution, I purchased extra cartridges for the future that we may never use, but just in case because of hard water issues. I would highly recommend using Casainc. The customer service was excellent. They followed through with phone calls and text messages when I had questions. Don’t hesitate to buy anything from this company!
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John Haselden · 2 reviews · Experienced 2026-04-27 ·
★★★★★
Rain Shower System works great!
I purchased the #M6066-A-10-MB shower system (rain shower). It works great and the wand is very handy for showering and cleaning. It looks very good and the valves work well. Very satisfied.
I bought CASAINC touchless kitchen faucet on Amazon and used it for the last couple of years. It was easy to install. The faucet is very elegant and modern. I like that it has sensor on the side of the base that prevents false triggering when I use it. Recently I contacted the company with few questions about the faucet operation and customer service was very helpful. I would definitely recommend this faucet to my friends and family.
I am writing to express my sincere appreciation for the outstanding customer service I recently received from Casainc.
I contacted the department regarding a technical issue with the spiral handheld cord of a shower set I purchased in 2024. Although the item was technically outside of the warranty period, I had the pleasure of working with Jovy, who handled the situation with the utmost professionalism. Recognizing that the issue was related to a manufacturing nuance rather than standard wear and tear, Jovy proactively advocated on my behalf.
Through diligent coordination with management and a thorough check of their inventory, Jovy successfully secured an out-of-warranty replacement for me. I am delighted to share that the company is issuing a new cord at no additional cost.
The level of service at Casainc is truly rare. Having a live, knowledgeable professional available to address concerns provides a significant sense of security and peace of mind. Their commitment to standing behind their products and treating customers fairly—even years after a purchase—is a testament to their integrity.
I highly recommend Casainc.
Reply from CASAINC2026-06-08
Dear Valued Customer,
Thank you very much for taking the time to share your experience with CASAINC. We sincerely appreciate your kind words and are delighted to hear about the service you received.
We are especially pleased to know that Jovy was able to assist you with your shower system concern and provide a satisfactory solution. At CASAINC, we understand how important it is for our customers to receive timely, professional support, and we are proud that Jovy's dedication, attention to detail, and commitment to customer satisfaction made a positive difference in your experience.
Although your purchase was outside the standard warranty period, we believe in standing behind our products whenever possible and treating every customer fairly. We are glad that our team was able to review your situation, coordinate internally, and provide a replacement part to help resolve the issue.
Your recognition of our customer service means a great deal to us. Feedback like yours motivates our team to continue delivering the level of care, support, and reliability that our customers deserve.
Thank you again for your trust, support, and recommendation. We truly value your business and look forward to serving you for many years to come.
Sincerely,
CASAINC Support Team
Email: [email protected]
Phone: +1 888-257-3857 (9 AM – 8 PM EST)
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XUEREB COLIN · 3 reviews · Experienced 2026-04-24 ·
★★★★★
Great products at a great price
Great products at a great price. Also, they have good customer service as well.
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Brian Bonci · 1 review · Experienced 2026-04-17 ·
★★★★★
Sleek shower systems
I have two rainshower systems that I absolutely love. They installed easily and make a statement in my bathroom and in the bathroom if a rental I own. Guests absolutely love them in my rental property and I love how clean and neat they look a year later.
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Emir Husic · 1 review · Experienced 2026-04-10 ·
★★★★★
definitely great experience
definitely great experience
after water heater replacement and loosing hot water pressure contacted people from casainc and quick reply to identifying part and sending me a video on how to replace it myself was super helpful also communication was excellent
thank you
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Carolyn · 1 review · Experienced 2026-04-17 ·
★★★★★
I purchased an outside umbrella from…
I purchased a outside umbrella from your company and its falling apart. The material is so cheap it cant withstand the sun. I've only had this umbrella barely 3 years.
I purchased a umbrella at home depot 10 years ago and it is still in excellent condition. I wanted to purchase this one from your company because of the length. Never do that again
Reply from CASAINC2026-04-23
Dear Valued Customer,
Thank you very much for sharing your experience. We sincerely apologize for the frustration and inconvenience this situation has caused.
We are truly sorry to hear that your outdoor umbrella did not meet your expectations and began showing wear after a few years of use. This is not the experience we want any of our customers to have, especially when you chose our product expecting long-term durability.
We want to assure you that we take product quality concerns very seriously. Your feedback has been shared with our product team for review and improvement. At the same time, we would like the opportunity to better understand your situation and see how we can assist you further.
To help resolve this promptly, please contact our customer service representatives ([email protected]) and reach out to discuss possible solutions.
We truly appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in our products.
Sincerely,
CASAINC Support Team
Email: [email protected]
Phone: +1 888-257-3857 (9 AM – 8 PM EST)
J
Jeff Walker · 1 review · Experienced 2025-06-01 ·
★★★★★
Product looks great and works…
Product looks great and works wonderfully.
We had been in search of a particular look for our shower (round shower head with a round controller and also a tub spigot that we could push out of the way when not in use). CASA INC had exactly what we were looking for! and it came in a bunch of different finishes for us to choose from.
I installed the shower system in our spare bathroom in a muted black. It looks beautiful, but after some time the wand started to peel. I reached out to customer service and they were very kind to replace it. I’m looking forward to getting the new piece soon.
