CASAINC (casainc.com) has a 4.8 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Excellent Product Quality and Outstanding Customer Service
I am very satisfied with both the product and the customer service.
The cooktop itself is high quality and works very well. Recently, I accidentally broke one of the spark igniters. I contacted their customer service team, and they responded quickly and professionally. They communicated with their warehouse and factory to check availability and kept me updated throughout the process.
Even though the igniter was temporarily out of stock, they followed up carefully and arranged to send me a replacement as soon as it became available — completely free of charge. The replacement arrived as promised, and after installation, everything works perfectly again.
I truly appreciate their responsible attitude and efficient support. It’s reassuring to know that they stand behind their products and take care of their customers. I highly recommend both their products and their service.
Reply from CASAINC2026-03-05
Dear Valued Customer,
Thank you very much for sharing your experience. We’re delighted to hear that you are satisfied with both the cooktop and our customer service.
We truly appreciate your patience while we arranged the replacement igniter, and we are glad to know it arrived on time and is working perfectly.
Our team is always committed to ensuring that our products perform as expected and that our customers receive timely and professional support.
Your recommendation means a lot to us, and we sincerely thank you for taking the time to share it.
Sincerely,
CASAINC Support Team
Email: [email protected]
Phone: +1 888-257-3857 (9 AM – 8 PM EST)
L
Laurie Tovo · 1 review · Experienced 2026-01-07 ·
★★★★★
We ordered two of the casa ink showers…
We ordered two of the casa ink showers for our new house. They arrived really fast and fully packaged nicely once installed. I am really happy about those showers. They work great nice pressure nice hardware I love how I can change between the Jets to handle and a showerhead everything feels really high-quality and the price was very reasonable. I would definitely order again. We had some issues with missing pieces and Customer Service has been nothing but nice and accommodating highly recommend.
T
Taylor · 1 review · Experienced 2026-01-21 ·
★★★★★
Good quality tub
Good quality tub. We love the matte finish; it's a great value compared to other tubs we found available. Also, great customer service, which means a lot in today's world.
L
Lawrence Love · 1 review · Experienced 2026-01-12 ·
★★★★★
Out of warranty.
I called due to damage to an out of warranty part. The person i spoke with (Vanessa) was very helpful and understanding. Vanessa was able to assure that I receive the parts and can now continue to enjoy my Casainc shower system. Thank you Vanessa and Casainc.
G
Glenn Reid · 2 reviews · Experienced 2026-01-07 ·
★★★★★
Camellia was prompt and attentive when…
Camellia was prompt and attentive when I inquired about replacing the hose on one of my handheld shower installations. She was very clear about how I should document the issue and, even though it was out of warranty, the company sent me a replacement hose. We're very pleased with the stylish appearance of our shower and bath fixtures. Thank you, Camellia, for your kind attention to our concerns.
B
Beto · 2 reviews · Experienced 2026-01-05 ·
★★★★★
Purchase online from Home Depot
After two years of regular use, the hose from my Casainc product began to leak. I reached out to their customer service, and Yamy responded with exceptional professionalism and care. Without hesitation, Yamy arranged to send me a replacement hose completely free of charge. It's rare to find a company that truly stands behind their products after so much time has passed, and Yamy's support was a perfect example of what great customer service should look like. Thank you, Yamy and Casainc, for your integrity and commitment to your customers!
We had found a part online that they sold for a shower cartridge. Even though it was a small order they followed up multiple times to get more information about the cartridge. After realizing it was not there cartridge they wrote an in depth email explaining who to contact and why. They also credited back card immediately. Will definitely be going to them first for future purchases!
Reply from CASAINC2026-01-19
Dear Valued Customer,
Thank you very much for sharing your experience with us. We truly appreciate your thoughtful feedback.
We’re glad to hear that our team followed up carefully to confirm the cartridge details and provided clear guidance once it was determined that the part was not compatible. Even for a small order, we believe every customer deserves thorough support, so we’re happy to know our explanation and prompt refund met your expectations.
Your trust and your willingness to consider CASAINC first for future purchases mean a great deal to us. If you ever need assistance with product selection or have any questions down the line, please don’t hesitate to reach out.
Sincerely,
CASAINC Support Team
Email: [email protected]
Phone: +1 888-257-3857 (9 AM – 8 PM EST)
I
Irene · 1 review · Experienced 2025-09-16 ·
★★★★★
I purchased the Casainc 3-Function Built-in Shower System
I purchased the Casainc Polished Chrome 3-Function Built-in Shower System from rona.ca about a year and a half ago.
Overall, I liked the product and enjoyed using it.
However, I noticed a very loud noise when using the bathtub spout. Later, I discovered that the aerator was missing.
I contacted Casainc's customer service, and the next day, I received a reply from Camellia. She asked for some additional details, and shortly after, my issue was resolved.
The only thing left is to install the replacement part in my bathroom.
Thank you for the excellent service!
Reply from CASAINC2025-10-16
Dear Valued Customer,
Thank you for taking the time to share your experience with us!
We're glad to hear that you've been enjoying your Casainc Polished Chrome 3-Function Built-in Shower System overall. We apologize for the inconvenience caused by the missing aerator, but we're pleased that Camellia was able to respond quickly, gather the details, and help resolve the issue.
We hope the installation of the replacement part goes smoothly and that you continue to enjoy your shower system for years to come. Your feedback on our service is greatly appreciated and motivates us to keep providing prompt support.
If there's ever anything more we can do, please don't hesitate to reach out.
Sincerely,
CASAINC Support Team
Email: [email protected]
Phone: +1 888-257-3857 (9 AM – 8 PM EST)
