About CASETiFY
Data updated- Website
- casetify.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 93% (57/61)
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Is CASETiFY legit?
CASETiFY (casetify.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
nice design
Simple and easy just how I like it
Did not get my case in time
Did not get my case in time. Still waiting.
Reply from CASETiFY2026-07-28
Hi Keven, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate Adalyn has been in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
Your site was a bit confusing
Your site was a bit confusing. I was looking specifically for cases that I could put photos on, and it was not easily searchable. Once I got to the creation area, it was easy to utilize so I appreciate that organizing your products in a different way might be helpful.
Reply from CASETiFY2026-07-28
Hello Barbara, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Brooke @ CASETiFY
False marketing
False marketing. Sends me a text saying free shipping and then it required me to pay.
Reply from CASETiFY2026-07-28
Hi Drey, Thank you for feedback. We offer free standard shipping to orders with a total value (after discount) over the minimum order threshold. For more details, please visit >>> https://www.casetify.com/faq/shipping Please let us know if there is anything we can help. Thank you very much and have a nice day! Regards, Brooke @CASETiFY
It was incredibly easy to use and…
It was incredibly easy to use and doesn’t take too much time!
Best
They doing well
I really enjoyed how you can customize…
I really enjoyed how you can customize a design you like to have specific features (bounce case, etc) and adjust it to your exact phone model!
No coupon code worked
No coupon code worked. Very expensive,
Reply from CASETiFY2026-07-28
Hi Alyssa, Thank you for your feedback. Please note that Promotional/discount codes are applicable only to items selling at original prices. Items that are already on sale or with remarks that items will be excluded from promotions and discount codes, such as but not limited to, Ripple Collection, Archive Collection, Sale Collection, Friends & Family Sale, Collectible Collection, Collaboration Collection (e.g. Disney, NBA, Pokémon…etc) and newly launched products are not eligible for further discount, since they are collections collaborated with other companies. We have to follow certain restrictions. However, if you are not satisfied with your purchase, we certainly can arrange a return for exchange or refund, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable). We only accept one-time exchange. As always, if you have any further questions or would like to share with us your feedback – we would love to hear from you! Regards, Brooke@ CASETiFY
I got kinda nervous about the…
I got kinda nervous about the verification process because of the quality of the logo used for my bank and my card. Maybe trying finding the actual vector file to make this feel more legit rather than just using a picture of the logos
Still waiting
Premium price, but print peeled within months and no replacement
Bought the BOWS Impact Ring Stand Case for iPhone 15 Pro Max, chosen because Casetify markets itself as a premium brand. Within two to three months the printed bow design started peeling off, despite normal careful use. When I raised it, the service was disappointing. Every reply just pointed to their six month warranty and offered me discount codes (10%) and then a small store credit (10 USD), never the replacement I actually asked for. I didn't accept any of these offers, as none of them put right a product that had failed. For a case at this price, that isn't good enough. Their design range is genuinely lovely and that's what draws you in, but the quality doesn't hold up and the customer service really lets them down. When you pay a premium price you expect both the product and the support to match it, and neither did. Sadly I can't recommend the brand any more. My advice to anyone considering Casetify: read the warranty terms carefully before you buy, because the after sales care may not live up to the premium image. EDIT: Thank you Brooke. My order number is 25040953. For clarity, I have already been in extended correspondence with your customer service team about this case, and the issue remains unresolved. Every reply pointed to the six month warranty and offered discount codes and a small store credit, none of which I accepted, as what I have asked for throughout is simply a replacement of the faulty case. I would welcome someone reviewing this properly and putting it right.
Reply from CASETiFY2026-07-27
Hello Estaril, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
Functional product
Functional product, not more than that.
Reply from CASETiFY2026-07-27
Hi Sofie, Thank you for sharing your feedback with us! If you feel our team earned a 4 or 5-star experience, we would be so grateful if you’d consider updating your rating here: https://support.trustpilot.com/hc/en-us/articles/●●●●●●●●●-Edit-or-delete-your-review If you ever need anything else, please don't hesitate to reach out—we’re always happy to help! Regards, Brooke @ CASETiFY
Believe me or not… your choice…
Believe me or not… your choice… I’ve ordered multiple cases from Casetify. For my iPhone 12 Pro Max, my iPhone 15 pro max, my iPad mini 6th gen, and my Mac book pro 16”. The ONLY thing Casetify has going for them are their phenomenal designs that are vibrant and super long lasting… however, ideally what should really be long lasting is the case itself. Every case is the same no matter what variation or size I purchase. The rubber bordering the frame of the case comes off when it absolutely should not. The timeframe it takes to come off has been between 8 months to a year. The fixit option is to superglue it back on. It would’ve been okay if I had to do that once maybe twice, but for every case I own is ludicrous!! ESPECIALLY for the cost of the product. It is sooooo over priced I do cringe when I purchase it everytime. Well sadly, I won’t buy their cases anymore. I hope they fix the rubber issue AND the price. I do hope everyone will better enjoy Casetify’s products in the future. But for what it’s worth, they lost me as a customer… Quick update. My orders are older but my experience is a lifetime. Here are some of my order#’s Casetify, #18724569, #17341968, #12412595, #12164400. I believe I might have more but under another login I can’t remember. This is not to rectify the issue as my orders are old and I don’t expect any correction at this point but some of the orders are for the same product because I loved it so much but it just kept having the same issue. Maybe it’s just me… but I don’t think so.
Reply from CASETiFY2026-07-27
Hello there, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
Awful customer service and damaged…
Awful customer service and damaged goods.
Reply from CASETiFY2026-07-27
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
Great service
Great as always!
Good
Good and reliable
Great product
Great product, smooth order process, quick delivery