CASETiFY (casetify.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
not good. especially CS!!!!!
안녕하세요, 연락 주셔서 감사드리며, 해당 부분에 대해 진심으로 사과드립니다. 저희 팀원[Katica]이 이메일을 통해 연락을 드렸으며 고객님의 답변을 기다리고 있음을 확인하였습니다. 가능한 한 빨리 이 문제를 해결해 드릴 수 있기를 바라며, 해당 이메일로 다시 연락해 주시면 후속 조치를 취하도록 하겠습니다! 동시에 저희는 페이스북, 인스타그램, 엑스, 공식 웹사이트 등 다양한 플랫폼에서 여러분을 지원하고 있는 점 안내해 드립니다. Katica @ CASETiFY
Quality fast and helpful service
No Service No Reply Very sweet and mellow
Hey KOEY! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologise for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Fiona@ CASETiFY
I love my custom BT21 Cooky phone case! 🥰❤️💗 I’m so happy I found out about the BT21 collab in time to purchase one 💗 this is my first phone case by Casetify ✨ The case is secure, protects my phone and the Cooky design is my dream case for a long time ❤️💕 the shipping was very fast and arrived before expected delivery date and was packaged perfectly 💗✨ Thank you so much! 🫶🏻💗
I placed a pre-order yesterday for a case and accessories, and since I did not apply the discount code, I tried to cancel and reorder, but I was unable to cancel even though the shipping had not started.
Hello there, Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Fiona@CASETiFY
I received all my items in a timely manner and they’re all great. I’m for sure ordering more cases. So many varieties to choose from and add on. Thanks yall!
I’ve bought an iPhone case from Casetify before, which I loved and definitely contributed to the long life of my phone. I found the process of looking at the cases on offer to be really clunky- slow to load, the same case appearing multiple times, and no way to meaningfully filter designs by colour or feature. That really slowed down my purchase, if I wasn’t a previous customer I wouldn’t have made the purchase.
Hello Jessica, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Fiona @ CASETiFY
I had to buy the cover twice. During the first time the payment was completed but the order didn’t show on my profile. I tried to contact the support team, but after explaining the problem they stopped replying. I still bought the item because I wanted it for my mom’s birthday, however I had to pay it twice and to pay extra for the faster shipping in order to make it arrive on time after having waited for the support team response
Hey Paolo! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Fiona @ CASETiFY
Hi there, Thanks for taking time to share your feedback with us. Shipping is part of the key components we’re always looking to improve, so we appreciate your feedback on your experience. Rest assured that the order was dispatch already, so your order should be with you within the estimated timeframe that is originally indicated upon checkout on the order confirmation. Please bear with us and we can assure that the courier is doing everything to expedite the process and have your order delivered within the timeframe. Regards, Hermione @ CASETiFY
They were multiple discounts that the app said I could use, but when I applied them at checkout, they did not work. Also while checking out, it said it would take 5-9 business days for me to receive my item, then after I purchased the item, it extended it to more than 9 days, which is very misleading.
Hi there, Thanks for reaching out, and we're truly sorry to hear that. According to the transaction record, your order has applied discount already. Therefore, we cannot apply another discount code, as only one discount can be applied in each transaction. We hope for your understanding. Also, we're sorry that the quality check of the order took a longer time than expected due to influx of order volumes. Please allow a bit more time for the dispatch which should be within the estimated timeframe that is originally indicated upon checkout on the order confirmation. Please bear with us and we can assure that our Production Team is doing everything to expedite the process and have orders shipped at the soonest possible. Regards, Hermione @ CASETiFY
You told me I got 10% off by signing up for alerts. Only after I signed up did you tell me it didn’t apply to new products or the co-lab. Immediate unsubscribe. This will be my only purchase from you.
Hi there, Thanks for reaching out, and we're truly sorry to hear that. Please be advised that no discount is applicable to Co-lab Collection since it is collaborated with another company. As always, if you have any questions or would like to share with us your feedback – we would love to hear from you! Thank you very much. Regards, Hermione @ CASETiFY
great experience
I had to attempt to purchase and verify that I was not stealing my identity multiple times over a month in between my multiple purchase attempts. I was able to buy the item on a separate card but the vendetta on my original card is unexplained and I strongly considered purchasing another case elsewhere.
Hi there, Thanks for reaching out, and we're truly sorry to hear that. We truly appreciate your feedback and we will definitely highlight this issue to the relevant team. As always, if you have any questions or would like to share with us your feedback – we would love to hear from you! Thank you very much. Regards, Hermione @ CASETiFY
It’s pretty, the quality is good, everything is good, but... If you just close a little, hahaha :)
You guys made subscribe to text message and email promotions to get 10 percent discount.But there was no 10 percent discount to be found on checkout.
Hi there, Thanks for reaching out, and we're truly sorry to hear that. Please note that each order can only apply one discount. According to the transaction record, your order has already applied the “Bundle” discount. Therefore, no extra discounts can be applied. Please let us know if you have any inquiries. Thank you very much. Regards, Hermione @ CASETiFY
Nice and special collaboration
Everything was great, I love u guys!!!
High quality and looks exactly like it is presented on the website
You are one of a very few companies selling what I wanted. Experience was similar to most websites today.
Phone case design will either scratch off or your phone case you bought for your zflip 7 will literally break in a month of owning it for them to only offer you store credit as a "refund" but not even sell the phone case anymore. Like that doesn't help me, I just have a broken case now. Ordering a case for my laptop with the credit only because I think it it would be a waste of a "refund"... I already have a case for my laptop but its the only thing I could think to use it for.
Hi there, Thanks for reaching out, and we're truly sorry to hear that. We truly appreciate your feedback and we will definitely highlight this issue to the relevant team. As always, if you have any questions or would like to share with us your feedback – we would love to hear from you! Thank you very much. Regards, Hermione @ CASETiFY
202 reviews matching