CASETiFY (casetify.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
As a consumer who bought after seeing the incorrect guidance and preview from the CASETiFY Virtual Assistant, I learned for the first time that subtle design details cannot be included in the product preview, and I am disappointed
Reply from CASETiFY2026-08-01
Hi there, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate Haylee has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
You sent me the wrong lens protector for my case and phone
Reply from CASETiFY2026-08-01
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Hermione @ CASETiFY
I like the case but I wanted to pay for express delivery and I pressed on it and when I double clicked the button to use Apple Pay it changed to the standard shipping!
Reply from CASETiFY2026-07-31
Hello there, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
I am unable to see what my image looks like on the back of the case before ordering. Production an led shipping times are long.
Reply from CASETiFY2026-07-31
Hi Derk, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
I bought the cases mainly because the collabation of Anson Lo Allover Babies x Casetify. If there's more collab with Anson Lo, I definitely will buy more and more.
Hey RLV!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologise for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Fiona@ CASETiFY
Hey Danielle!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Fiona@ CASETiFY
My experience has always been amazing. I absolutely love all of Casetify’s cases—they’re by far my favorite. If I have a phone, I have to have a Casetify case. The quality, designs, and protection are unmatched, and they’ve never disappointed me. I highly recommend them to anyone looking for a stylish and durable phone case!
