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Electronics & Technology

CASETiFY

202 reviews

3.7202 reviews
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About CASETiFY

Data updated
Website
casetify.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
93% (57/61)
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Is CASETiFY legit?

CASETiFY (casetify.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.

What people say

CASETiFY to the rescue…

CASETiFY makes it easy for me to purchase items from my daughter, for Christmas that I know she will like. She is able to send me the link (lol) and I just add it to the cart and checkout. Picking out Christmas gifts for her is no easy task, thank you so much for making it so easy! She absolutely loves CASETiFY and as I can see the quality is always top notch!

Quick

Fast and efficient

Reply from CASETiFY2026-08-03

Hi there, ​ Thank you for sharing your feedback with us! ​ If you feel our team earned a 4 or 5-star experience, we would be so grateful if you’d consider updating your rating here: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review ​ If you ever need anything else, please don't hesitate to reach out—we’re always happy to help! ​ Regards, Brooke @ CASETiFY

The customer service is prompt and…

The customer service is prompt and efficient. I recently received a product with a small defect and contacted the CS team. I received a quicker response and action in a one-to-one exchange within few days. The quality is good as always.

Misinformation and terrible first experience

Editing my rating from 5 to 1 star as I received an email and text not long after placing my order stating due to copyright infringement, they could not print my case as I had used photos of celebrities. CASETIFY themselves asked ME if I wanted a different design, so I sent two new photos asking if either of those could be used, and was told they could not modify my order since I paid using Klarna, which I'm not sure why it matters how I paid, modifications to orders should be allowed no matter what, especially in instances like this. Because they were not able to use the two new photos either, I just advised them to cancel my order. This was my first time ordering with CASETIFY, and will certainly be my last. How unfortunate because one of the cases I chose was for my daughter and she really liked it.

Reply from CASETiFY2026-08-04

Hi Jessica, ​ Thanks for reaching out, and we're truly sorry to hear that. ​ We can see that our teammate has been in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! ​ At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. ​ Thank you very much. ​ Regards, ​ Brooke @ CASETiFY

Love the eco-friendly packaging

My order was shipped very quickly and arrived fast, I also appreciate the back to school discount plus the extra 5% off by ordering through the app. I especially appreciate the eco-friendly packaging, as each case came in a recyclable paper envelope within a cardboard box and paper mailer which is super cool.

there are orders that have not been…

there are orders that have not been sent.

Reply from CASETiFY2026-08-03

Hi Randy, Thanks for taking time to share your feedback with us. Shipping is part of the key components we’re always looking to improve, so we appreciate your feedback on your experience. Rest assured that the order was delivered already, so the parcel should be in your hand and it should be within the estimated timeframe that is originally indicated upon checkout on the order confirmation. Please bear with us and we can assure that the courier is doing everything to expedite the process and have your order delivered within the timeframe. If you still not received the order, please let us know and we’ll ensure it is taken care of. Regards, Brooke @ CASETiFY

Endless consumerist hellscape

I can accept that cases are expensive, really. The constant poor tax of mediating expenses is everywhere, make the choice of drop fifty on a decent case or cross your fingers and hope you don’t have an accident and have to drop a thousand on a replacement phone instead. The thing is, I, a person who has to make choices between ac and food every few months, cannot imagine a market looking at something like Phone cases and go “Ah yes! This obviously a lifestyle choice!” Getting begged for permission to save my information at every step, getting a dozen ad’s and a “how’d we do on the transaction you completed by yourself, by the way did you know we have an app” has done exactly one thing, and it’s make me doubt my purchase. If the expectation is that I would want to buy another case, my assumption is because the case is going to be bad, not the reverse. Filling my inbox with a handful of extra uhm-actually-also is not encouraging. Here’s hoping the case is decent, settling to buy a case was already anxiety inducing, what a headache.

Reply from CASETiFY2026-08-03

Hello there, ​ Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! ​ If you're in doubt or concerned on anything - just let us know and we're always there to help! ​ Regards, ​ Brooke @ CASETiFY