CASETiFY (casetify.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
service is bad
Hi there, Thank you for getting back to us and your preference is well noted. We will shoot you an email once we receive your returned parcel. We greatly appreciate if any tracking information can be provided. You may consider contacting us when you see the tracking status updates to successful delivery. Please do not hesitate to contact us if further assistance is needed. Thank you very much. Have a good day!
Good protection to IPhone
I’m a gold tier member, but I can’t make use of the discount benefit that was given to me because items on collaboration are not entitled to discount. That’s rubbish.
Hi Elaine, Thank you for your feedback. Please note that Promotional/discount codes are applicable only to items selling at original prices. Items that are already on sale or with remarks that items will be excluded from promotions and discount codes, such as but not limited to, Archive Collection, Sale Collection, Friends & Family Sale, Collectible Collection, Collaboration Collection (e.g. Disney, BT21, Pokémon…etc) and newly launched products are not eligible for further discount, since they are collections collaborated with other companies. We have to follow certain restrictions. As always, if you have any further questions or would like to share with us your feedback – we would love to hear from you! Thank you very much. Have a good day! Regards, Brooke@CASETiFY
Hey there! Thanks so much for letting us know about the issue you've experienced. We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
Case fell apart after six months, casetify stopped responding to emails and will not provide a refund or replacement. The case is terrible quality and their customer service is worse.
Hello Tea, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
easy to access and understand what the product truly is , so i know i'm not buying anything clueless.
The product was defective. Customer service has done nothing and is now ignoring my emails
Hi Paul, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
The cases are very cute and the bumper case protects my phone well. My old casetify case lasted two years which I guess is pretty decent. Design peeling off and side separating-not sure if that is a good amount of time or not -nothing is made as well as they used to be…..
Offers a wide selection of products with an intuitive and user-friendly platform interface, making it easy for users to browse, compare, and complete their purchases.
I am extremely disappointed with my experience with CASETiFY. I spent approximately $500 on my order because I felt confident purchasing from a company that advertised a 10-day "no questions asked" return policy. Unfortunately, that has not been my experience at all. I requested a return within the return window, but instead of a simple return process, I was met with an endless cycle of emails. I was asked to answer repeated questions, provide photos, and then provide videos. Every time I responded, another request followed. When I asked how this process aligns with a "no questions asked" return policy, my question was never answered. To make matters worse, one of the products,a wireless charging stand,appears to be defective. It overheats my phone and charges very slowly. I explained that I only have one phone and therefore cannot realistically record a video demonstrating the issue. Despite this, CASETiFY refused to review the defect without a video and continued requesting evidence that I simply cannot provide. On top of that, customers are expected to pay for return shipping, even on expensive orders. That was a very disappointing surprise after spending so much. What has frustrated me the most is not just the return shipping cost,it's the misleading expectation created by the phrase "no questions asked." My experience was the exact opposite. I hope CASETiFY either updates its advertised return policy to better reflect the actual process or improves its customer service so future customers don't have the same experience.
They’re a bit ridiculous about copyright infringement policies for a custom case. They’re all out of gundam cases and I can’t even make my own.
Hi there, Thank you for your email. We truly appreciate your feedback and we will definitely highlight this issue to the relevant team. We hope for your understanding that we have obligations to monitor every customized order. As always, if you have any questions or would like to share with us your feedback – we would love to hear from you! Thank you very much and have a nice day! Regards, Brooke@CASETiFY
You do not accept discover. Your payment system is lacking. Could use improvement.
Hi Mary, Thank you for your interest in our products and feedback. Please note that we accept major debit cards and credit cards (American Express (USD), Mastercard and Visa), Apple Pay, Paypal, and other country-specific payment methods at the moment. For more details, please visit our checkout page. As always, if you have any further questions or would like to share with us your feedback – we would love to hear from you! Thank you very much. Have a good day! Regards, Brooke@CASETiFY
Best Screen Protection in the market.
Good quality products and awesome collaborations all the time!
I love the many options of cases you can really find something that expresses yourself! Been ordering from them since the iPhone 13. The new glaze cases are my favorite!
CAN YOU PLEASE MAKE MORE PHONE CHARMS? And then actually have them in stock?? I purchased some on Mercari!!
Order 32405885 has been in transit for 9 weeks. The agent dealing with my case refuses to read my tracking g and says it has been delivered, it is still in transit. They said they would refund me and then 3 days later took that back and said that they can't refund me as it is being delivered. My tracking says it hasn't been delivered, the courier says the parcel is lost. SCAM I haven't gotten my products, I have 0 support from your chat bot ai agents. Disgusting and disappointing as this is my first purchase Edit - Aniyah is not helping me, they are telling me it is delivered when tracking clearly shows it's in transport and has done this twice now! No one else is supporting me and it keeps getting passed back to Aniyah who doesn't help. I wish I could upload images!
Hi N.G, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate Aniyah has been in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
202 reviews matching