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Electronics & Technology

CASETiFY

202 reviews

3.7202 reviews
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About CASETiFY

Data updated
Website
casetify.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
93% (57/61)
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Is CASETiFY legit?

CASETiFY (casetify.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.

What people say

M
Melinda Hichez · 2 reviews · Verified · Experienced 2026-07-30 ·

I love my phone case

I love my phone case. I have an older phone model and I was still able to get a cute case!

K
Krista · 2 reviews · Verified · Experienced 2026-08-06 ·

Honestly it was a horrible experience

Honestly it was a horrible experience. If I hadn’t had a case for 5 years that kept my phone safe, I would have given up in the first five minutes. The website gave me so many problems and honestly I wanted to cry multiple times during the process. My sister told me to just get a case from another company.

Reply from CASETiFY2026-08-06

Hello Krista, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Fiona @ CASETiFY

M
Mary Cryderman · 3 reviews · Verified · Experienced 2026-06-29 ·

I love my new phone case

I love my new phone case. Super cute and really protective when I drop my phone.

b
bryan guarchaj · 1 review · Verified · Experienced 2026-08-01 ·

Fast shipping

I genuinely love how it looks and it is stable

J
Janaé Putman · 3 reviews · Verified · Experienced 2026-08-06 ·

Love castify

Love castify! I upgrade my phone every year and the first place I’m buying a case is castify. Protective,Cool, and Stylish phone case that fits my lifestyle.

B
Bhuriphat Sawadthaisong · 1 review · Verified · Experienced 2026-08-02 ·

Good

It so very good

I
Isaac Hooker · 1 review · Experienced 2026-08-06 ·

I had ordered a case for my iPhone 16…

I had ordered a case for my iPhone 16 Pro and I didn’t know their glaze case picked up so many fingerprints and now they’re giving me problems when I literally texted them the next business day after my package arrived wanting to return it and they say they have a 10 day no questions asked money back guarantee or exchange and they want me to pay not only for the new case which I expected to pay for but they also want me to pay for the return shipping as well as the shipping on the new case so I will be canceling my order and never using this company . -Isaac H.

Reply from CASETiFY2026-08-06

Hello Isaac, We're sorry to know what you've experienced. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Fiona@ CASETiFY

U
Urban Sassy · 2 reviews · Verified · Experienced 2026-08-05 ·

Not sure if I’m a convert…..yet?!?

So I finally took the bait and became a CASETiFY customer this year. I can’t comment if my phone case choice actually protects as well as it looks? I hope so. I do love my charms and phone accessories, but there is a lot of stuff to look at and I’m not really impressed at all the sold-out everywhere. Almost 95% of what I would actually buy is sold out and if you see it listed on a 3rd party reseller-site, it’s priced like fine-art collectibles. If something is sold-out take it down. It’s a huge rage-inducing thing to see everything you like but can’t get. I’m also horrified at how jacked-up the prices get for some collaborations. I also believe they should have more reasonable prices. Everything is incredibly overpriced after converting from their single currency - USD. Honestly I don’t see what all the hype is about. Side note: it’s apparently a print-on-demand company. It seems they don’t hold inventory in the cases, they’re made in China after you order. I’m guessing the items that sell-out are made in batches and when they’re gone - they’re gone? But dunno 🤷‍♀️ For me personally knowing everything is made so cheaply in China then way overpriced or marked up in USD is a huge turn-off. Also super annoying that you can’t buy in stores. Apparently there are dedicated stores in the US but none in Canada 🇨🇦?? Not even in Toronto?? If they changed the few complaints I have I’d definitely be a more loyal fan; and I’d also seriously consider becoming a local retailers or distributor. For now I’ll go back to my regular faves who’ve earned my hard earned dollars.

Reply from CASETiFY2026-08-06

Hello Urban, Thanks so much for your recent purchase - we're happy to know that you've picked yours! We appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! We take pride in making high-quality, protective & stylish cases. Each case is made-to-order just for you. We can ensure high-quality products, remain environmentally conscious by preventing excess waste. Subscribe to our newsletter for any exclusive promos or discounts. It's the best place to find them. If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Fiona @ CASETiFY

M
Mr Kmvs · 2 reviews · Verified · Experienced 2026-08-06 ·

PayPal doesn’t work

Paypal just won’t work no matter the platform. Tried on chrome on ios and desktop, safari, even loaded the casetify app. Still won’t work.

Reply from CASETiFY2026-08-06

Hey Mr Kmvs! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Fiona@ CASETiFY

G
Gabriella · 1 review · Verified · Experienced 2026-08-04 ·

Multiple PayPal Failed Attempts

The ordering process was unnecessary difficult. I tried multiple time on my phone and laptop to checkout using PayPal however I was unsuccessful. I don’t like inputing my card information to website due to security risks. I had to look back at my old purchase to see that I paid with apply pay last time. So after many failed PayPal attempts I was finally able to successfully checkout with Apple Pay.

Reply from CASETiFY2026-08-05

Hi there! ​ Thanks so much for reaching out to us, and we're sorry to hear about your experience with our Ordering System. ​ If you are placing your order by APP/mobile phone/tablet - try to do it again with a computer instead! Usually the problem can be fixed sometimes when our customers switch to the computer to place their orders due to the phone/tablet internal security settings. ​ We’ve had a look at our system, and we are able to accept payments from other customers, thus our systems are functioning well. ​ Regards, ​ Brooke @ CASETiFY

근
근영 이 · 1 review · Verified · Experienced 2026-08-04 ·

Very good and solid

T
Tom · 1 review · Verified · Experienced 2026-06-27 ·

I really like the design of this case

I really like the design of this case, and the built-in kickstand is a great idea. Unfortunately, the case is just too bulky. It barely fits in my pocket and makes my phone feel much thicker than it needs to. The kickstand works well, but the extra bulk outweighs the convenience for me. Overall, it looks great, but I wouldn’t recommend it if you prefer a slimmer case.

Reply from CASETiFY2026-08-05

Hi Tom, Thank you for your feedback. We truly appreciate your feedback and we will definitely highlight this issue to the relevant team. As always, if you have any questions or would like to share with us your feedback – we would love to hear from you! Thank you very much and have a nice day! Regards, Brooke@CASETiFY

훈
훈 함 · 1 review · Verified · Experienced 2026-08-05 ·

good design

L
Logan Pham · 1 review · Experienced 2026-07-21 ·

Decal fell off

I bought the Peanuts Country Club Airpods Case, it was on the pricey side, but I thought it was worth it. Overall, the case does an average job with protecting the actual device. However, after a week, the decals on the logo of Peanuts started to peel off. Now, all I have left is part of snoopy and the C in country club. I'm pissed. You shouldn't buy the peanuts collection. I'm very sad that i wasted money on this product that wasn't good and only lasted about a week until the decal began to peel. To be clear, I didn't overuse it, leave it the sun, or peel it. It just started peeling >:(. UPDATE 8/6/26: Here is the order number 32225892

Reply from CASETiFY2026-08-05

Hello Logan, ​ We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. ​ We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. ​ At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. ​ Regards, ​ Brooke @ CASETiFY

B
Brooke Nelson · 1 review · Verified · Experienced 2026-08-04 ·

The case was on sale

The case was on sale, I love the cases and I was able to perfectly hit the free shipping mark with what I wanted. I just wish they had more options than just black in the case I wanted, but I do have a slightly older phone so I understand.

효
효전 장 · 1 review · Verified · Experienced 2026-08-05 ·

I love your products

I love your products, but it is too expensive ㅠㅠ

E
Emily N · 1 review · Verified · Experienced 2026-07-22 ·

How stupid that the BMW M3 Classic Logo…

How stupid that the BMW M3 Classic Logo Wireless Car Charger isn’t compatible with a 2024 BMW M3. Edit: I didn’t receive an email.

Reply from CASETiFY2026-08-05

Hi there, ​ Thanks for reaching out, and we're truly sorry to hear that. ​ We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! ​ At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. ​ Thank you very much. ​ Regards, ​ Brooke @ CASETiFY

A
Apryl Ross · 2 reviews · Verified · Experienced 2026-06-26 ·

Sent the wrong product

Sent the wrong product. They want me to pay to ship it back to get the correct product. They have a 100 percent satisfaction guarantee they dont honor. You cant speak to anyone, you only can email. Takes days to get a reply and its just scripted garbage. I am their highest level customer Ive been loyal that long and its been the worst experience. Will never return.

Reply from CASETiFY2026-08-05

Hi Apryl, ​ Thanks for reaching out, and we're truly sorry to hear that. ​ We can see that our teammate Maisy has been in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! ​ At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. ​ Thank you very much. ​ Regards, ​ Brooke @ CASETiFY

T
Thiphawan S. · 1 review · Verified · Experienced 2026-06-24 ·

Good Quality

H
Helmer Hauhia · 1 review · Verified · Experienced 2026-08-05 ·

Cases are really nice I like