CASETiFY

They’re a great company

Company has great selection of cases

All is excellent

Good

Pretty good experience

I have bought many phone cases from…

I have bought many phone cases from you. They are such great quality.

0/5 Stars

0/5 Stars – Shocking customer service, baseless accusations, and legal threats! My first-ever experience shopping with CASETIFY has been an absolute nightmare. I ordered an iPhone 17 Pro Max Ripple Case in Primrose Pink directly from their official website (Order #32473458), but the item arrived completely torn and damaged. I immediately provided clear photographic evidence of the defect. Initially, their support team acknowledged the damage and even agreed to send a replacement. However, because I was moving and currently abroad, I explained that I could not receive a physical replacement at my old address and requested a refund instead. The moment I asked for a refund, their tune completely changed. They started dragging the process out with endless automated replies, demanding impossible extra videos of an item I had already discarded during my house move. Things escalated to an unbelievable level when their Customer Experience Manager, Haylie, stepped in and bluntly stated that the photo I provided showed a "counterfeit product" that was "not an authentic CASETIFY product," going as far as to explicitly threaten me with legal action for making a legitimate warranty claim. It is disgraceful that a major company would sell a defective product, refuse a fair refund, and then look at their own official order confirmation and claim the photo is a counterfeit item just to dodge their responsibilities. I am publishing this review knowing full well they will probably email me with more threats or intimidation tactics, but future customers deserve to know the truth about how terribly they treat people. Avoid CASETIFY at all costs!

Honestly love their cases

Honestly love their cases. They truly protect as I can vouch for this! I drop my phone at least 10 times a day. From pretty high up as I’m 5’8”. Screen has never shattered or even cracked with their case on!

Really easy to order…

Really easy to order…. Just quite a long delivery time

Great product and fun designs

Easy to purchase

Easy to purchase. Quality phone case.

I tried 4 different payment methods…

I tried 4 different payment methods which kept rejecting even though all the details were correct. each card was tried at least 3 times on both app and website and almost every time i retried payment the total would go up or down a couple of dollars.

I subscribed to marketing alert but did…

I subscribed to marketing alert but did not get the 10% off

The cases might look good.....

The cases might look good and seem durable but after having my case on my phone for 9 months I went to change cases and realised the entire backing of my samsung was smashed. Reached out to them just to be ignored and not responded too. I dont recommend for their prices.

Love Casetify Cases

I’ve had a great experience with CASETiFY. The phone case is stylish, durable, and provides excellent protection without adding too much bulk. The quality exceeded my expectations, and the designs are unique and fun to choose from. Ordering was easy, shipping was on time, and everything arrived in perfect condition. Overall, I’m very happy with my purchase and would definitely recommend CASETiFY to anyone looking for a high-quality, fashionable phone case.

it was good and yeah

Nice product

Casetify stole 216€ from me

Casetify stole 216€ from me. 2 months ago I tried to buy a case but casetify kept authendicating my credit card even though they already took my money. I never received a notification or an number for my order. I thought I did something wrong so I did it again but the same thing happened. So I opened my credit card application and I found out that casetify took my money. 2 months later and I still haven't received the cases that I bought

Case PEELED OFF after 2 weeks of use!

I ordered a case for my iPhone. Delivery and payment went smoothly and the case is good material in terms of protection. However, just 2 weeks after buying it and without any hard use the case started peeling off at the corners. I contacted customer support who replied that all tear and wear in terms of peeling is exempt from replacement or a refund and they refused to replace the case. Had it been a month of use or longer I would understand but just days after buying it - does not cut it even close. They use cheap material to add the external layer of the case and they charge 66 euros for this. THIS IS FRAUD. I have been using original apple cases for many years and this never happened.

Unique graphic design

Unique graphic design, solid phone case that will keep my phone protected from dropping it occasionally.

Excellent

Easy to order and fast transaction. Casetify good quality and recommended products.

goood

goood goood