I can see the variety of cases on the…
I can see the variety of cases on the case website and I could buy some good ones as well
About CASETiFY
Data updated- Website
- casetify.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 93% (57/61)
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Is CASETiFY legit?
CASETiFY (casetify.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
GOOD product
After tried to log in with Facebook…
After tried to log in with Facebook account, the page stuck and won't turn back to the shopping cart page.
Reply from CASETiFY2026-07-29
Hello there, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Hermione @ CASETiFY
shopping experience
so far good!!
Right after the purchase my credit card…
Right after the purchase my credit card info was stolen.
Reply from CASETiFY2026-07-29
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Hermione @ CASETiFY
delivery service is fast and reliable
delivery service is fast and reliable, nice and safe packing, however, product has quality issue, it's due to lower cost material used, I will look for other brands.
Case arrived with smudges
Case arrived with smudges and we are currently on week three after taking photos and videos waiting for the ability to return this one for a new case. According to the emails, customer service is AI.
Reply from CASETiFY2026-07-29
Hi Jeanne, Thanks for letting us know about your disappointment with our response times. We sincerely apologise that we're currently not able to reply as quickly as we'd always hope to - we're working extremely hard to get back to everyone ASAP! Regards, Hermione @ CASETiFY
PoetryIt is extremely sturdy
PoetryIt is extremely sturdy, and the design is so colorful, beautiful, and lovely
Too many items to choose takes forever…
Too many items to choose takes forever to make up mind
Reply from CASETiFY2026-07-29
Hello there, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Hermione @ CASETiFY
My phone got ran over by a car and…
My phone got ran over by a car and dropped almost 3 times a day and is still I perfect shape
title
didnt receive any email only text and cant find the order on the website
Reply from CASETiFY2026-07-29
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Hermione @ CASETiFY
Had my l14 plus case less than a year…
Had my l14 plus case less than a year and had to remove it to clean my iPhone bit in the process rubber housing woul not go back on properly for $45 one would expect the protective case to last quite a bit longer. Would not recommend this product line for its Quality and price point.
Reply from CASETiFY2026-07-29
Hello there, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Hermione @ CASETiFY
I've ordered a few customised phone…
I've ordered a few customised phone cases from Casetify over the years. Usually these are customised photos. My only real issue now is that I don't seem to have as much control over the placement of the individual photos in the phone cases, which is a bit annoying. I really like the end product and the quality of the cases themselves, but having to rely on your software to auto-sort the images is a little annoying.
The designs and being able to choose…
The designs and being able to choose the style of case you want. The quality is very great which is why I continue to order from Casetify. I work in a warehouse so I need to make sure my phone stays protected so I can stay connected. Tracking is also top tier, it's updated from the moment you send in your order.
I just bought a case a month and a half…
I just bought a case a month and a half ago and it’s already peeling but I did reach out to Customer Service and offer a $10 credit but it’s tough because I paid $70 for the case
Reply from CASETiFY2026-07-28
Hi there, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
Premium Price, Poor Quality
I am extremely disappointed with both the product quality and the way this issue has been handled. The print started peeling after only one month of normal use. For a premium-priced phone case, this is completely unacceptable. Instead of addressing what is clearly a quality issue, Casetify simply hides behind a warranty policy stating that print peeling is not covered. A premium brand should stand behind the quality of its products, not use policy as an excuse to avoid responsibility. If a phone case cannot even maintain its appearance for one month, then the quality does not match the price or the brand's reputation. This experience has seriously damaged my confidence in Casetify. I expected premium quality and customer service, but received neither.
Reply from CASETiFY2026-07-28
Hey there! Thanks so much for letting us know about the issue you've experienced. We hope for your understanding that natural wear-and-tear occurs over time really depends on the usage and maintenance. However, understand how upsetting this can be and we always want to help where we can. We've dropped you an Email to get more details so that we can investigate further. We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
I reached out to their CS support to…
I reached out to their CS support to complain about a cut/chip on my newly delivered phone case. I don't think something this pricey should arrive in such condition. They told me it won't affect the phone cases's performance. They asked me to return it if I'm not satisfied, which obviously - I'M NOT. But going through all the hassle of returning it is not worth it so I chose to just keep it. Just yesterday, I woke up, checked my phone, accidentally dropped it on my carpeted floor, and there, the corner of the case cracked! This is obviously an old-stock. I just noticed the back of the case with the initials AR. This is so problematic!! NEVER AGAIN WITH YOUR RIDICULOUSLY PRICED PHONE CASES THAT YOU CLAIM TO BE 'DURABLE'!
Reply from CASETiFY2026-07-28
Hi Vanessa, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate Tabitha will be in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
Thanks for having Anson Lo
Thanks for having Anson Lo Hope to see the next crossover soon
I signed up to get a discount on my…
I signed up to get a discount on my first purchase and the code didn’t work as promised
Reply from CASETiFY2026-07-28
Hi Kristen, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
Super Customizable!
It was fun drawing on the case and customizing it how I wanted! Would use again!!