Excellent customer service
The customer service I received after delivery was fantastic. The agent patiently responded to me and all my questions. I was offered tips and tricks to maintain the hair i bought. Will definately buy again.
About Celie Hair
Data updated- Website
- celiehair.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 234 reviews
- Replies to negative
- 51% (42/82)
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About this business
Celie Hair is a leading manufacturer with over 15 years of experience in the hair industry, dedicated to providing premium virgin human hair at competitive prices. Our best-selling collections include undetectable HD lace wigs, glueless wigs, half wigs, hair bundles, and crochet hair. Backed by a professional in-house R&D team and designs crafted by Celie's master stylists, we launch new styles and colors every month to explore the boundaries of beauty. Our mission: to provide the perfect hair for every undefined you.
Written by the business, not verified by us.Is Celie Hair legit?
Celie Hair (celiehair.com) has a 3.9 out of 5 rating on OK.one, based on 326 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 51% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, frequently returning to buy again. Customers consistently praise the amazing quality of the hair, describing the products as exceptionally soft, full, and wonderful to wear daily. Some reviewers were happy with the swift delivery times and the lovely extra gifts provided inside their order packages. People also note the dedicated support team, stating that communication is smooth and staff members are always ready to help track shipments or resolve any inquiries promptly. Many shoppers feel confident recommending these items to friends because the overall service reliably exceeds expectations.
Auto-generated from all reviews of this business. For reference only.What people say
Fantastic experience all round
I had a fantastic experience ordering from Celie Hair! As a first-time customer, I needed my hair rather urgently, and they kept me updated and reassured me they’d do their best to meet my deadline. My hair arrived right on time for my event! The hair was exactly as expected, beautifully styled, and ready to wear with no extra effort needed. The volume and quality were amazing, and I felt like a million bucks! I’ll definitely be ordering again. Highly recommend! ❤️
Beautiful
Soft and beautiful, no tangle ,no shading.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ I had a great experience with the customer service team. They were kind, friendly, and helpful throughout the process. I appreciate their communication and willingness to assist me. Thank you for the excellent customer service! ❤️
Synthetic Hair
I ordered supposed raw virgin hair from this company and when it arrived, it was synthetic, badly cut, had a bad smell and was shorter than the length I ordered. I immediately decided to return it & contacted customer care. They kept trying to persuade me to keep it, give it out or exchange it for another wig. I vehemently refused and sent it back to them and was able to get my refund. What they send you is very different from what they advertise. It looks like they send good quality hair to influencers and then send bad, synthetic hair to regular people. That is very fraudulent.
I ordered a blunt bob wig
I ordered a blunt bob wig, and it’s absolutely perfect! I’ve received so many compliments on it. I’ll definitely be ordering from this vendor again. They kept me updated throughout the whole process,
The hair arrived very fast and in good…
The hair arrived very fast and in good shape. It’s very soft and of good quality.
Excellent communication of the customer…
Excellent communication of the customer service team.
Hair was very soft
Hair was very soft, nice quality and came pre everything
I will buy it again
Was able to answer my questions in a timely manner
Was able to answer my questions in a timely manner about any questions I was having. The service was respectful and helpful. I appreciate it.
I had a very difficult situation and…
I had a very difficult situation and the rep was a very big help in solving my problem ! I would for sure shop with them again !
Amazing service ❤️❤️
Great communication and delivery…
Great communication and delivery services.
Lovely hair
Lovely hair. Pictures don’t do justice to the lushness. Delivery was prompt and customer service was top notch.
It was absolutely marvelous
It was absolutely marvelous A lot of people kept complimenting me The Quality is Top Notch And Customer Service was swift
My experience has been great with this…
My experience has been great with this company, fast shipping and good quality product.
Communication is Key
Had issues with the timing of delivery (took longer than 2 weeks) but communication with the company was great and very responsive in helping me locate my package. And my order was correct with some extra goodies in the box. I appreciate Celie Hair's quick follow up.
Great customer service was great
Very quick to respond and helpful to me…
Very quick to respond and helpful to me by giving me options on what to do when I reached out .
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