cellhelmet (cellhelmet.com) has a 3.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 42% give 1 star; The business has replied to 45% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
I had a hard time navigating the procedures to file a warranty claim. No person ever answers the phone, all must be done via computer. Being an older person, this is not always easy. Finally was able to order a new phone charger but even though my receipt showed that I have an Android phone, you sent me an I Phone product. Luckily, the charger works for both but I had to use my old Android cord.
Took care of an issue.
I ordered the wrong size case. Realized it as soon as i finished the purchase. Immediately i reached to change the order and got no response. I emailed after receiving the case to return the item received no response this company’s service is garbage and no one should purchase from them as there are many other companies that provide the same products that can provide better service as well.
After two days of use my screen protector already had a chip out of it. Mind you, I had not dropped it at all or treated it roughly. I didn’t have a case yet so I was being extremely careful. I reached out to the company to ask about the warranty and did not hear from them for over a week. That was after three emails and a phone call. I am very displeased with their customer service. And to pay $50 for a screen protector that got damaged after two days use… I do not recommend buying from this company.
They were very helpful in helping me understand the warranty.
Fast delivery. Product is as stated.
The screen protector has cracked within the first 24 hours twice -- the original I purchased and the replacement. Was not an easy process to get the replacement.
Excellent service. Always get my product when they say its coming. Love the warranty part
Excellent products, shipping could be faster.
Your service was very good and fast glad l took the warranty
I had to replace liquid glass screen protector. The process was easy , no hassles!
Easy to return, no hassle.
Prompt customer service. Verizon agent ordered the product and Cellhelmet delivered the protective shield with privacy screen within a few days. The product is well designed.
Quick delivery on a warranty issue replacement
Couldn’t find a new cell phone case at a brick and mortar store. So after all those deleted cell helmet emails sent to me I took their advice and clicked on it. Found what I was looking for. With multiple different styles to choose from. Had it all done faster than it would have taken me to back out of my driveway. And delivered to my house in days.
103 reviews matching