cellhelmet (cellhelmet.com) has a 3.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 42% give 1 star; The business has replied to 45% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
J
Joseph E · 1 review · Experienced 2026-07-30 ·
★★★★★
Good Screen Protector, Broken Warranty Experience
I purchased a CellHelmet tempered glass screen protector for my iPhone 17 Pro through a Verizon authorized retailer.
The good news is that I accidentally dropped my phone, the tempered glass protector cracked, and I believe it did exactly what a screen protector is supposed to do—sacrifice itself to protect the phone’s screen. Fortunately, the phone itself appears to be undamaged.
Unfortunately, that’s where the positive experience ended.
I registered the product on CellHelmet’s website but never received a registration confirmation, and the product never appeared in my online account. I submitted a support request over a month ago, followed up with a second request two weeks later, and both tickets remain open with no response. I also tried calling customer support and was directed to use online chat, but no representative was available during the posted business hours.
Based on my experience, the product itself seems to do its job, but the advertised warranty and customer support process appears to be broken. A warranty only has value if customers can actually reach someone when they need it.
I hope CellHelmet improves its customer support because, at the moment, I can’t recommend the company based on the post-sale experience.
I had a tempered glass screen protector that cracked because I dropped my phone twice. The warranty replacement worked out great for me. I simply notified them of the need for a replacement filled out a couple fields online and within a week I had a new screen protector.
this is the third time in just over a year that i have had to replace this screen protector due to breakage.the only good thing I can say is they don’t last long enough to get scratched.
B
Brian Kurtz · 1 review · Experienced 2026-02-28 ·
★★★★★
Amazing scam
I purchased a 100 dollar screen protection plan and got my screen repaired and had the product installed the same day. Once my baby cracked it, I realized that it was not registered. After registering it, I was told my repair would not be honored because it was damaged.
Edward Mahaney · 2 reviews · Experienced 2026-02-02 ·
★★★★★
USB-C recharging cord
My wife and I recently upgraded our iPhones at Verizon. The Verizon representative noted, if we had a problem with the iPhone, our Verizon iPhone warranty would not be honored if we used non-Cellhelmet accessories. So we purchased the Cellhelmet charger and extension cords for our 2 phones (pricey they were). The extension cords are a piece of junk. On both my and my wife's cords, the USB-C connection to the iPhone got stuck in the phone. Yeah, there's a warranty on the cords but to get the "free" replacement cord, there's a $12.50 processes and handling charge. If the product was good, they should just be replaced, no-charge but I guess this is happening too often and therefore expensive to replace this piece of junk...as is their warranty. Just as we are doing, I'm willing to bet people shy away from making a claim because of the charge (so the failure rate is never really known). Same on Verizon...and shame on Cellhelmet!
I've used Cellhelmet several times now.
I've only had one time where customer service failed to support me (request #PPG-47168).
But I think the product ia great.
R
Richard Fox · 1 review · Verified · Experienced 2026-01-01 ·
★★★★★
Easy to scratch. Not worth the price
Easy to scratch. easy for edges of glass to break.
David Husarsky · 4 reviews · Experienced 2025-12-30 ·
★★★★★
a horrible company
a horrible company, a hard to use app, there customer service does look to help you, right away telling you your claim was denided after you bought there product that the ubreakifix recommened, wont use that again as well, dont waste your money they dont sand behind there product, dont use them dont waste your money
They canceled and refunded the order without any communication. Didn't ask if there was another case that we would want or anything. I am grateful that they refunded it but would have been nice to have communication before getting the refund notice.
Reply from cellhelmet2025-11-14
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and want to make things right as quickly as possible.
At cellhelmet, we take customer satisfaction seriously, and we’d appreciate the opportunity to look into this directly. When you have a moment, please reach out to our support team at [email protected], and we’ll work with you to resolve the issue right away.
We truly value your business and hope we can turn this around for you.
Thank you,
The cellhelmet Team
