CFI Financial Group

CFI Makes Depositing Easy but Withdrawing a Problem

I registered with CFI and, as part of the onboarding requirements, was asked to upload proof of address. I submitted the required document, after which my account was approved and fully activated. CFI then allowed me to deposit funds into my trading account without any issues. However, after making a profit and attempting to withdraw my funds, I was informed that I needed to submit proof of residence again. I complied and submitted the document on 08 January 2025. On 09 January, I was still unable to withdraw my funds, so I contacted Derick Mujera, who assured me that the issue would be resolved by the end of that day. This did not happen. By 13 January, no progress had been made. I contacted CFI again and was informed that Derick was not in the office. I was assisted by Dolly Mdumata at approximately 10:00, who confirmed that my documents were in order and promised that the withdrawal would be processed within a few minutes. Several hours passed with no change. At around 14:00, I called again and was told that everything was successful and that I should wait a few more minutes for the system to update due to a high volume of withdrawals. As of 19:00, the withdrawal was still not processed. When I questioned how CFI could allow deposits if proof of residence was supposedly missing—but require it only at withdrawal stage—I was told by Derick that the intention was “not to inconvenience customers when wanting to trade.” This explanation is unacceptable. There is no consideration for customer inconvenience when access to their own funds is delayed or denied. I would have preferred this issue to be addressed before any funds were deposited, rather than discovering it only when attempting to withdraw my money. It creates the impression that CFI prioritizes making deposits quick and convenient, while withdrawals are handled with significantly less urgency and transparency. This experience has caused unnecessary stress and has seriously undermined my trust in CFI’s processes. As someone who trades with large groups and is part of a well-established trading community, I will never recommend CFI. Based on my experience, I strongly advise anyone reading this to consider XM or Vantage instead. These are brokers that prioritize transparency and fair treatment of clients, unlike brokers that appear to focus solely on making it easy to take clients’ money, while creating unnecessary obstacles when clients attempt to withdraw their own funds.

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