CHAIRUS

Hello Melanie, We are truly sorry for the long wait and the inconvenience this has caused. We have looked into your order and confirmed that the replacement has already been shipped. The tracking number was sent to you via email — you can track the package on the UPS website for the latest updates. The estimated delivery date is Tuesday, August 18. We kindly ask for your patience just a little longer. If you have any questions or don't see the tracking email, please don't hesitate to reach out — we're here to help. Warmest regards, Chairus Team

Hello Gerald, Thank you for your kind words! We're so glad to hear that you're happy with the product and that the delivery met your expectations. Punctuality and quality are two things we always strive for, and it means a lot to us that you took the time to share your experience. We hope you enjoy your purchase! If you ever need anything, we're just a message away. Warmest regards, Chairus Team

Hello Tiana, Thank you for taking the time to share your experience! We're so glad to hear that the delivery went smoothly, assembly was a breeze, and the chairs are living up to your expectations in terms of sturdiness and easy maintenance. That's exactly what we aim for — great quality with hassle-free setup! We truly appreciate your support and hope you enjoy your chairs for years to come. If you ever need any assistance, feel free to reach out. Warmest regards, Chairus Team

Hello Alison, Thank you for your honest feedback — we truly appreciate it! We're so glad to hear that you're happy with the chairs overall and find them as pretty and sturdy as we do. That means a lot to us! At the same time, we sincerely apologize for the inconvenience caused by the mold issue on one of the chairs. We're grateful for your patience throughout the exchange process, and we're glad we were able to sort it out for you. We hope you enjoy your new chairs for years to come! If you ever need any assistance, don't hesitate to reach out. Warmest regards, Chairus Team

Hello Rick, Thanks for your honest feedback — we're glad our team was able to help, but we completely get your point about the partial shipment. A bit of context: for furniture, shipping is expensive and items can get damaged in transit. We sometimes ship in batches so you can check the quality first before we send the rest — that way we can avoid the cost and hassle of returning bulky items. You're absolutely right, though — getting it right the first time is what we should aim for. We're improving our process: moving forward, if a split shipment is needed, we will email you in advance to confirm your preferences before we ship. We appreciate the honest critique — it helps us get better. Thanks again for your order! Warmest regards, Chairus Team

Hello Brenda, Thank you for your honest feedback, and we sincerely apologize that your delivery was delayed beyond the estimated time and assembly turned out more complicated than expected. We really appreciate that you still love the product and are willing to purchase from us again even with these notes. Please feel free to reach out to us anytime if you have any assembly troubles. Thank you so much for your understanding and support. Warmest regards, Chairus Team

Hello Greisy, Thank you so much for this wonderful detailed review! We’re over the moon that you’re completely obsessed with our swivel barrel accent chairs and that they perfectly complete your living room with the gorgeous rich brown tone. It warms our hearts to hear how comfortable they are, along with all your favorite features—the smooth 360° swivel, stain-resistant daily-use fabric, supportive curved back and soft padded armrests. We truly appreciate your sincere recommendation to other shoppers. Enjoy relaxing on your lovely new chairs! Warmest regards, Chairus Team

Hello Jim, Thank you very much for taking the time to share your honest feedback, and we sincerely apologize for the minor assembly inconveniences you encountered. If one chair leg fails to lock into place fully, we recommend loosening all other screws slightly first. Align every component evenly, then tighten all screws together at the end, which will fix the misalignment issue smoothly. We’re glad the chair meets your overall expectations despite these small flaws, and we truly appreciate your understanding and valuable suggestions Warmest regards, Chairus Team

Hello Vera, Thank you for your great review! We’re glad you received your order quickly and think the quality is stunning for the price. We really appreciate your support! Warmest regards, Chairus Team

Hello Carol, Thank you so much for this heartfelt review! We’re overjoyed to hear how much you love the chair. We truly appreciate your kind words and support! Warmest regards, Chairus Team

Hello Afifa, Thank you for your feedback! We’re glad you love the great quality chairs and that they arrived right on time. We appreciate your support! Warmest regards, Chairus Team

Hello Mary, Thank you for your sweet review! We’re glad you love the great value, simple assembly and gorgeous look of our furniture. We really appreciate your support! Warmest regards, Chairus Team

Dear Carmen, We are truly sorry for the frustration and inconvenience you've experienced. Please accept our sincere apologies. Our customer service team handles emails daily, so this situation is definitely not what we expect — there must have been an issue with your case falling through the cracks. However, since your review doesn't include your order number or email address, we're unable to locate your case or reach out to you directly. Could you please email us at [email protected] with your order details? We will prioritize your case immediately and make things right. We take full responsibility and we want to resolve this for you as quickly as possible. We hope you'll give us the chance to fix it. Warmest regards, Chairus Team

Hello Anitra, Thank you for your lovely feedback! We’re happy your item arrived quickly and you love this beautiful product. We appreciate your support! Warmest regards, Chairus Team

Dear Customer, We are truly sorry for the frustration and inconvenience you've experienced. Please accept our sincere apologies. Regarding the missing parts — we do need to source them directly from our manufacturing facility, which unfortunately takes longer than we'd like. We completely understand your disappointment with the wait time, and we genuinely appreciate your patience. For any quality-related issues, we do offer free returns and exchanges. However, since we couldn't locate your order information from your review, we're unable to look up your case history or previous communications at this moment. Could you please reach out to us again at [email protected] with your order number? We'd really like to look into your case personally and find a proper solution for you — whether it's expediting the parts, processing a return, or resolving the issue to your satisfaction. We take your feedback seriously and we want to make things right. We hope you'll give us the chance to turn this experience around. Warmest regards, Chairus Team

Hello Paula, Thank you so much for your great review! We’re delighted these barstools fit perfectly in your newly remodeled kitchen. It’s wonderful to hear you enjoyed our wide selection and simple ordering process. We really appreciate your support! Warmest regards, Chairus Team

Hello Linda, Thank you for your wonderful feedback! We’re thrilled you find the chairs attractive, sturdy and well-made, and that they were easy to assemble. We really appreciate your support! Warmest regards, Chairus Team

Hello Trixey, Thank you for your wonderful feedback! We’re thrilled your order arrived sooner than expected and that the vanity and its top arrived completely flawless. It’s also great to hear our delivery team was polite, respectful and very professional throughout the process. We truly appreciate your support! Warmest regards, Chairus Team

Hello Deirdre, Thank you for your lovely review! We’re glad our team offered you attentive, timely support and we’d love to assist you again anytime. Warmest regards, Chairus Team

Hello Donna, Thank you so much for your repeat order and trust! We’re thrilled the first item satisfied you so much that you came back to order another. We truly appreciate your support! Warmest regards, Chairus Team