CHAIRUS: Chairs "R" Us CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more. Official Notice from chairus.com Chairus is an independent brand operating exclusively through our official website www.chairus.com.We currently only sell and ship within the United States.Shop Here: Best Sellers Dining RoomLiving Room Outdoor Office & Kids Room
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Is CHAIRUS legit?
CHAIRUS (chairus.com) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful designs, solid build quality, and overall comfort of the furniture pieces. People often highlight how well the items match online descriptions and fit wonderfully into their home decor. Buyers also appreciate the remarkably fast shipping times and the care taken in packaging products securely.
Though some reviewers were not happy with assembly, mentioning misaligned screw holes and parts that were very difficult to fit together properly. A few people also experienced occasional split deliveries or noted minor damages to the boxes upon arrival.
Auto-generated from all reviews of this business. For reference only.
Order two reclining chairs with heat and vibrating massage opened up the box. The chair was ripped and it doesn’t lay back. It does not recline. My mother has severe neck, injury, and end of life COPD. I’m still waiting for a refund and a return shipping label.
Reply from CHAIRUS2026-07-07
Hello Dawn,
We are truly sorry for the terrible inconvenience and frustration this has caused you and your mother.
This recliner is a manual model. To fully recline it, first pull the ring between the armrest and seat to extend the footrest, then lean your weight back against the chair. If your mother has a lighter build, you may need to manually push the backrest backward to lay it flat. We will send you an operation video shortly to walk you through the steps clearly.
Regarding the torn fabric on your chair, could you please share a full photo showing the entire back of the item? This will help us submit a claim to our manufacturer and secure the maximum compensation for you.
Warmest regards,
Chairus Team
I recently bought The Leather woven strap seat bar stool. BE AWARE it is a FAUX LEATHER ( not mentioned online) I have to return. After a few negotiations, we were able to come up with an amicable cost of returning the chairs.
However, if you don’t mind the faux leather, the construction of the chair looks good.
Reply from CHAIRUS2026-07-07
Hello Maria,
We sincerely apologize for the unpleasant shopping experience this has brought you. Thank you for pointing out this missing product information, we will update and improve our product descriptions to avoid similar misunderstandings for future customers.
We’re glad we could reach an agreeable return cost solution through communication. While the material is faux leather as you found, we appreciate your recognition of the stool’s solid construction. We value your honest feedback greatly.
Warmest regards,
Chairus Team
The delivery was on time. The fabric color is beautiful and yummy, and the chair was a breeze to assemble! Love it‼️💖💖💖
Reply from CHAIRUS2026-07-07
Hello Gloria,
Thank you so much for your lovely review! We’re thrilled the delivery arrived on schedule, you adore the gorgeous fabric shade, and the chair was super simple to put together. Hope you enjoy it for years to come!
Warmest regards,
Chairus Team
Great merch. Most will need to hire someone to build though. Do not skip one process of the directions
Reply from CHAIRUS2026-07-07
Hello Chris,
Thank you so much for your kind compliment on our products! We also really appreciate your valuable reminder about the assembly process.
We will optimize our assembly instructions to make them simpler and easier to follow. Please feel free to reach out to us anytime if you run into any issues.
Warmest regards,
Chairus Team
The order was processed immediately and updates were provided throughout. The items were well packed and arrived within 4 days of purchase!
Reply from CHAIRUS2026-07-07
Hello Elsa,
Thank you for your wonderful feedback! We’re glad your order was processed quickly with consistent tracking updates for you. We also take pride in our secure packaging, and it’s fantastic to hear your items arrived safely in just four days after ordering. We truly appreciate your support!
Warmest regards,
Chairus Team
Was looking for a couple of matching dining chairs and ran across this website. Saw the reviews were good so I ordered my chairs. Easy to pick out. The site gave good measurements. Description was correct. The shipping was very fast too. Easy to put together and seem like they are well made. Happy with my purchase. Would definitely order from here again.
Reply from CHAIRUS2026-07-07
Hello Vera,
Thank you so much for your wonderful review!
We’re glad our clear product measurements and accurate descriptions helped you easily find the matching dining chairs you needed. It’s fantastic to hear the shipping was speedy, assembly was simple, and the chairs feel well-crafted.
We truly appreciate your trust after checking our customer reviews, and we look forward to your next order with us!
Warmest regards,
Chairus Team
Easy order process, good chairs, easy to assemble and they look great and function very well.
Reply from CHAIRUS2026-07-06
Hello Leticia,
Thank you for your fantastic feedback! We’re pleased that you enjoyed the simple ordering process, straightforward assembly, and are satisfied with both the appearance and practical performance of your chairs. We truly appreciate your support!
Warmest regards,
Chairus Team
Hello Charles,
Thank you so much for your positive review! We’re delighted that you love our high-quality chairs at affordable prices and our fast shipping service. We really appreciate your support!
Warmest regards,
Chairus Team
I like it. It's comfortable. I was hoping the green color would have been lighter than it is but it does compliment the other colors in the room.
Reply from CHAIRUS2026-07-06
Hello Molly,
Thank you so much for your genuine feedback! We’re glad to hear the stool is comfortable for you.
We totally understand you expected a lighter shade of green, yet we’re happy it still matches well with the rest of your room decor. We’ll note your color preference to optimize our product color display for future buyers. Hope you enjoy it!
Warmest regards,
Chairus Team
Hello Deirdre,
Thank you very much for your lovely compliment! We’re thrilled to know you love our high-quality, stylish stools and chairs. Hope they bring you a nice experience for a long time!
Warmest regards,
Chairus Team
This was my first time ordering from this store. I was a little worried about the product but I was pleasantly surprised when I saw the beautiful chairs and the high quality
I will definitely order again.
Reply from CHAIRUS2026-07-06
Hello Cheryl,
Thank you so much for your wonderful review!
We’re glad we eased your worries and that you were pleasantly surprised by the beautiful, high-quality chairs. It means a lot to us that you plan to shop with us again, and we can’t wait to serve you next time!
Warmest regards,
Chairus Team
We ordered three chairs and were sent four. The way it is advertised is very confusing. It said, on the order we had three items four chairs arrived. We should have been refunded the money for the fourth chair.
Reply from CHAIRUS2026-06-29
Hello Pan,
We sincerely apologize for the confusion caused by our product listing that misled you about your order quantity.
We’ve reviewed your order records: you purchased one 2-piece set and two single 1-piece counter stools, amounting to four stools in total. The delivered quantity is consistent with your order.
We sent an order confirmation email to your registered email address immediately after you placed the order, where you can double-check all your order details.
Warmest regards,
Chairus Team
Very quick shipment! It’s only been a couple weeks, but better than expected and easy to assemble.
Reply from CHAIRUS2026-06-27
Hello Gary,
Thank you so much for your great review! We’re thrilled the shipment arrived quickly, and that the chair exceeded your expectations with simple assembly. Hope you enjoy it for a long time!
Warmest regards,
Chairus Team
Chairs really nice love the look customer service could’ve been better. Had an issue with one of the chairs.
Reply from CHAIRUS2026-06-26
Hello Eileen,
Thank you for your honest feedback. We’re glad you love the appearance of our chairs, and we sincerely apologize for the unsatisfactory customer service experience when you encountered an issue with one chair.
Our support team has reached out to you and we hope to fully resolve your problem. We will also make improvements to our customer service to offer better support for all customers in the future.
Warmest regards,
Chairus Team
Had to return a purchase the experience was smooth and easy
Reply from CHAIRUS2026-06-22
Hello Shelia,
Thank you for your feedback! We’re glad to hear your return process went smoothly and hassle-free for you. We look forward to serving you again on your next purchase.
Warmest regards,
Chairus Team
Great experience ordering the chair. Delivery was smooth and chair arrived in good working order
Reply from CHAIRUS2026-06-22
Hello Susan,
Thank you for your positive feedback! We’re delighted to hear you had a seamless ordering and delivery experience, and that your chair arrived in perfect condition. Hope you love using it!
Warmest regards,
Chairus Team
When we had trouble with FedEx delivering our package, Chairus stayed in contact with us day by day to ensure our reorder reached us.
Reply from CHAIRUS2026-06-18
Dear Customer,
Thank you very much for your kind feedback!
We are glad that we could keep you updated daily and successfully make sure your replacement order arrived safely. It’s always our top priority to communicate closely with customers and resolve logistics troubles for you.
Warmest regards,
Chairus Team
I’ve ordered twice from this company and have been pleased with the quick shipping and quality of the chairs purchased. Assembly was pretty easy, there were clear instructions and all the tools were provided in the shipment. When I had an issue and had to reach out to customer service, they were quick to respond and fair.
Reply from CHAIRUS2026-06-18
Hello Kim,
Thank you so much for your repeated trust and kind feedback!
We’re thrilled you’ve had satisfying experiences with us twice. It’s great to know our fast shipping, solid chair quality, straightforward assembly guides and complete matching tools worked well for you. We also truly appreciate your recognition of our responsive and reasonable customer support when you encountered problems. We look forward to serving you again in the future!
Warmest regards,
Chairus Team
Easy to order. Good price. Arrived quickly. Easy to assemble. Looks nice - it checks all the boxes.
Reply from CHAIRUS2026-06-16
Hello Janet,
Thank you for your lovely review! We’re glad the whole shopping experience met all your expectations, from simple ordering, competitive pricing and fast delivery to easy assembly and attractive appearance. It’s our pleasure to serve you!
Warmest regards,
Chairus Team
