CHAIRUS: Chairs "R" Us CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more. Official Notice from chairus.com Chairus is an independent brand operating exclusively through our official website www.chairus.com.We currently only sell and ship within the United States.Shop Here: Best Sellers Dining RoomLiving Room Outdoor Office & Kids Room
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Is CHAIRUS legit?
CHAIRUS (chairus.com) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful designs, solid build quality, and overall comfort of the furniture pieces. People often highlight how well the items match online descriptions and fit wonderfully into their home decor. Buyers also appreciate the remarkably fast shipping times and the care taken in packaging products securely.
Though some reviewers were not happy with assembly, mentioning misaligned screw holes and parts that were very difficult to fit together properly. A few people also experienced occasional split deliveries or noted minor damages to the boxes upon arrival.
Auto-generated from all reviews of this business. For reference only.
Ordered 2 chairs with ottoman’s and the are fantastic! Not only do they look great they are comfortable. I would definitely recommend ordering from this company
Reply from CHAIRUS2026-06-16
Hello Deborah,
Thank you so much for your wonderful review and recommendation! We’re overjoyed to hear you love the two chairs with ottomans, and that they look stunning while offering great comfort. It means a lot to us that you’d happily recommend our brand to others. Enjoy your new furniture!
Warmest regards,
Chairus Team
Very quick delivery, decent quality for price but challenging to out together as the parts didn't line up perfectly.
Reply from CHAIRUS2026-06-16
Hello Lenora,
Thank you so much for your honest feedback. We really appreciate that you are satisfied with our fast delivery and cost-effective quality.
We sincerely apologize for the misaligned parts that made assembly difficult. To enhance the overall stability of the chair, the screws are designed to be tight. We suggest loosening all screws by roughly 60% first, aligning all holes completely, then tightening them up afterwards for smooth assembly.
Warmest regards,
Chairus Team
One of my barstools was broken. Box was not damaged in any way however barstool was completely broken in half.
Reply from CHAIRUS2026-06-16
Hello Ericka,
We sincerely apologize for receiving a broken barstool despite the undamaged outer package, which must have caused you great trouble.
We will follow up your order priority and offer you a satisfactory solution as soon as possible. Please kindly check our email for further arrangements.
Warmest regards,
Chairus Team
Worst customer service ever, they never returned phone calls or emails.
When you call their number an answering recording keep telling that they are open from 9-5 eastern time.
Reply from CHAIRUS2026-06-16
Hello Carlo,
We are truly sorry for failing to reply to your calls and emails, which has brought you a terrible experience. Our customer service staff was absent due to illness recently.
Could you please provide your order number and your specific demands? We will resolve your issue for you immediately.
Warmest regards,
Chairus Team
Assembly was not possible as the chairs were machined very poorly - when fitting pieces together, the screw hole to screw difference between pieces intended to go together was over 3". Parts could not be bent to fit together, the chairs were not able to be assembled. Terrible quality, need a refund ASAP.
Reply from CHAIRUS2026-06-15
Hello Kathryn,
We sincerely apologize for the severe manufacturing defect that made your chairs completely unassembleable.
Could you please share clear photos showing the misaligned holes and assembly issues? Once we receive your pictures, we will promptly arrange either a replacement shipment or a full refund according to your preference.
Warmest regards,
Chairus Team
Hello Gerald,
Thank you so much for your warm feedback! We’re thrilled you love these chairs and are satisfied with your purchase.
Warmest regards,
Chairus Team
Hello Anita,
Thank you so much for your compliment! We always strive to provide thoughtful and responsive support for every customer. It means a lot to us that you’re satisfied with our service.
Warmest regards,
Chairus Team
First there was no communication when I received a partial order. Then packages were damaged and they were no help. Buy elsewhere and save the headache on their cheap Chinese furniture.
Reply from CHAIRUS2026-06-10
Hello Brian,
We sincerely apologize for your unpleasant shopping experience. There seems to be some misunderstanding here.
We replied to your message promptly after receiving your complaint and contacted the insurance company to assist you, as you had purchased shipping protection.
Please feel free to reach out to us anytime, and we will do our utmost to resolve your issues.
Warmest regards,
Chairus Team
Hello Trilly,
Thank you so much for your positive comment! We’re glad this chair delivers satisfying quality at an affordable price.
Warmest regards,
Chairus Team
This chair was very hard to put together. I would like to return it. It is too low and not functional.
Reply from CHAIRUS2026-06-15
Dear Dr. Brownlee,
We sincerely apologize for the frustrating assembly experience and that the chair fails to meet your practical needs regarding height and functionality.
We will promptly assist you with your return request. Please check your email or feel free to message us at [email protected], and we will send you detailed return instructions and relevant procedures right away.
Warmest regards,
Chairus Team
Stools I received have different color legs than those pictures on Chairus website
Reply from CHAIRUS2026-06-10
Hello Mary,
We sincerely apologize for the inconsistency between the leg color of the stools, which has caused you inconvenience.
We have already sent you an email for follow-up. Could you please provide relevant photos of the items? We will forward them to our production team for verification and work out a proper solution for you as soon as possible.
Warmest regards,
Chairus Team
Hello Eric,
Thank you for your great review! We're delighted you love the product, and glad our ordering process and delivery met your expectations.
Warmest regards,
Chairus Team
I think you are customer friendly. You respond to customer's questions in a timely manner before and after purchases.Delivery had a little glitch ,the date having to change a few times which was not a problem but it was a split delivery where 2 like chairs came on separate dates .The first one was fine the second one the box was open and somewhat damaged, The contents were shrimp wrapped and protected so I didn't complain. You abided the promised discounts.My daughter was able to put the chairs together perfectly no problem.I love the look but I will definitely have to find some pillows for lumbar support.
Reply from CHAIRUS2026-06-10
Hello Antoinette,
Thank you very much for your detailed and thoughtful review!
We truly appreciate your recognition of our customer service. We apologize for the multiple delivery date adjustments and split shipment.
It's wonderful to know the chairs were easy to assemble, the discount was honored as promised, and you love their appearance. We hope you find suitable lumbar support pillows soon for greater comfort. Feel free to contact us anytime if you need further assistance, and we look forward to serving you again!
Warmest regards,
Chairus Team
My chair is missing parts the legs for the ottoman.
My chair the back holes are drilled in the incorrect places so I am unable to assemble.
Reply from CHAIRUS2026-06-10
Hello Julia,
We apologize for the missing ottoman legs and the misaligned mounting holes on the chair back.
Replacement items have been dispatched. The tracking number has been sent to you via our official email [email protected]. Please check your inbox. We hope this resolves your issues smoothly.
Warmest regards,
Chairus Team
Saveperfect bench for my updated bedroom this quickly
Save this quickly, it was packaged well, easy to assemble, and looks perfect at the foot of my bed just how I hoped. It appears to be well built, sturdy, and it’s very pretty.
Reply from CHAIRUS2026-06-10
Hello Janet,
Thank you for your lovely review! We're thrilled the item was well-packaged, easy to assemble and fits perfectly by your bed. Glad you love its solid build and appearance. Enjoy it!
Warmest regards,
Chairus Team
The chairs were shipped promptly, and I liked how they kept me informed every step of the way. However, the chairs are not very comfortable. Also, I was hoping they were made a little bit better, but I guess you get what you pay for! Overall, a decent experience.
Reply from CHAIRUS2026-06-10
Hello Sophia,
Thank you for your honest feedback. We appreciate you noting our timely shipping and order updates.
We’re sorry the chairs didn’t meet your expectations in terms of comfort and craftsmanship. We will take your comments on board for future improvements. Glad your overall experience was pleasant, and welcome to contact us anytime if you need help.
Warmest regards,
Chairus Team
Ordering was very easy. The purchase arrived very quickly.
Reply from CHAIRUS2026-06-10
Hello Sue,
Thank you for your feedback! We're glad to hear the ordering process was simple and your order arrived promptly.
Warmest regards,
Chairus Team
